Betsy Gilfillan joins the TDSU crew to chat about CUSTOMER OBSESSION.  What's wrong with the way we use the term today, and how can we turn the obsession into a superpower, and not the weakness that it is today?

Timestamps:

00:00 - Introduction and Smelling Like JP

01:32 - Understanding Customer Obsession

06:34 - Measuring Impact and Consistent Outcomes

07:41 - Building Relationships and Personalization

09:04 - Sky Netting Their Asses: Gathering Customer Information

10:09 - Curiosity and Focusing on the Customer

11:00 - Heated Seats: Providing Comfort and Value

11:25 - Conclusion and Farewell

📺 Lifetime Value: Your Destination for Customer Success content

Website: https://www.lifetimevaluemedia.com

🤝 Connect with the hosts:

Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung

JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/

Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/

👋 Connect with Betsy Gilfillan:

Betsy's LinkedIn: https://www.linkedin.com/in/betsyg/

Mentioned in this episode:

Matik

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