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#176 - Hospitality Meets Rachel Thomson - Being True to Yourself
Episode 17631st January 2024 • Hospitality Meets... with Phil Street • Phil Street
00:00:00 00:58:49

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I properly love the people this little show has introduced me to and today you are all the wonderful benefactors of listening to my chat with "wee Scottish livewire", Rachel Thomson.

Rachel really brought the triple threat (Passion, Energy and Fun in abundance) to our chat, leaving nothing but gold in her wake. She's got great lessons all the way through in addition to that A game on fun.

We get through:-

  • Christmas
  • Managing a pub within the first year of her career
  • The pub life
  • Drive & Resilience
  • The early career lessons
  • The Foodie inspiration
  • Abu Dhabi & Dubai
  • Making the Women in F&B Power list
  • Recognition
  • Being true to yourself
  • Hospitality Careers
  • Ops Director Skill Set

There really is so much to love about this chat and there's no wonder that she was recognised on that Middle East F&B Power List!


The Guest

Rachel Thomson is an Operations Director. Having spent years in the UK and Middle East, she has had the pleasure of having quite a diverse career span. Brought up in a fishing village in East Fife, Scotland, who would not be delighted that your mum and you went every Saturday to the fish shed to collect fresh scallops! She has worked with some large corporate companies and some independents so has tasted both worlds of doing your own P&L's to having the most advanced systems in the world! She wouldn't change it for the world.

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The Sponsor

Today’s episode comes to you in partnership with RotaCloud, the people management platform for shift-based teams.

RotaCloud lets managers create and share rotas, record attendance, and manage annual leave in minutes — all from a single, web-based app.

It makes work simple for your team, too, allowing them to check their rotas, request holiday, and even pick up extra shifts straight from their phones.

Try RotaCloud’s time-saving tools today by heading to

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