In this episode of Impactful Teamwork, host Julia Felton delves into the essential practice of having 'courageous conversations' in the workplace. She explains how directly addressing issues can prevent underlying turmoil and significantly improve team communication, productivity, and morale.
Citing studies from McKinsey, CPP Inc., and Accenture, Julia illustrates the detrimental effects of avoiding difficult conversations. The episode offers a comprehensive framework for mastering these conversations, emphasizing emotional moderation, thorough preparation, and considering situations from multiple perspectives: self, other, and observer.
Practical advice includes techniques like envisioning and role-playing conversations, maintaining focus, adopting an inquiry mindset, and using box breathing for centering oneself to ensure calmness before engaging in these crucial discussions.
00:00 Introduction to Impactful Teamwork
00:59 The Importance of Courageous Conversations
03:06 Studies on Workplace Communication
04:07 Real-Life Examples and Consequences
11:27 Framework for Courageous Conversations
16:35 Body Language and Performance Reviews
17:12 Assumptions and Intentions
18:00 Personal Triggers and Emotional Awareness
18:32 Adjusting Attitudes for Effective Conversations
19:16 Preparing for the Conversation
20:09 The Unbridled Conversation Framework
20:12 Centering Yourself
21:40 Clarity and Root Causes
22:23 Cultivating Curiosity
23:25 Ensuring Coherence
24:49 Expressing Your Perspective
25:29 Co-Creating Closure
26:25 The Importance of Courageous Conversations
27:55 Invitation to Take Action
28:45 Final Thoughts and EncouragementOVERWRITE THIS TEXT WITH SHOW DESCRIPTION
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