Welcome back to the inner sanctum lovers. In this episode, we delve deep into not one but two pain points that we can all relate to. When clients leave, and when you receive a bad review. We've all been there, we've all had that ick feeling, you are not alone! Join us as we break it down.
00:00 Welcome and Podcast Introduction
00:48 Diving Into the Topic: Client Departures
03:53 Personal Stories of Client Loss
05:59 Dealing with the Emotional Impact
10:55 Learning from Client Departures
15:09 The Importance of Communication and Feedback
19:04 Reflecting on Client Relationships and Growth
23:39 The Impact of Consistency and Feedback
24:18 Navigating Negative Reviews with Growth
24:45 A Personal Story of Receiving a Harsh Review
29:19 The Importance of Not Reacting Immediately to Negative Feedback
30:11 Responding to Reviews
31:32 The Emotional Journey of Handling Criticism
37:40 Building Resilience and Positive Practices in Business
43:09 Encouraging Positive Engagement and Reviews
46:31 Concluding Thoughts on Business Vulnerability and Support
https://www.salonrising.com/
Mentioned in this episode:
💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports
We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:
➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.
➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.
It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.
Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇
MCM
💛 A HUGE Thank You to Our Podcast Sponsors - Timely
We’ve partnered with Timely to bring you something special:
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➡ New customers get 50% off their first 3 months.
If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.
Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇
Timely
