Welcome back to the inner sanctum lovers. In this episode, we delve deep into not one but two pain points that we can all relate to. When clients leave, and when you receive a bad review. We've all been there, we've all had that ick feeling, you are not alone! Join us as we break it down.

00:00 Welcome and Podcast Introduction

00:48 Diving Into the Topic: Client Departures

03:53 Personal Stories of Client Loss

05:59 Dealing with the Emotional Impact

10:55 Learning from Client Departures

15:09 The Importance of Communication and Feedback

19:04 Reflecting on Client Relationships and Growth

23:39 The Impact of Consistency and Feedback

24:18 Navigating Negative Reviews with Growth

24:45 A Personal Story of Receiving a Harsh Review

29:19 The Importance of Not Reacting Immediately to Negative Feedback

30:11 Responding to Reviews

31:32 The Emotional Journey of Handling Criticism

37:40 Building Resilience and Positive Practices in Business

43:09 Encouraging Positive Engagement and Reviews

46:31 Concluding Thoughts on Business Vulnerability and Support

https://www.salonrising.com/

Mentioned in this episode:

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

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🎧 Event Spotlight: THIS GENERATION

THIS GENERATION, presented by Monique McMahon, is a one-day, industry-led education experience bringing together three hair artists and three unique creative perspectives.

Joining Monique on the day are Taylah Jones and UK award-winning colourist Luci Green, sharing modern technique, global trends and ideas you can take straight back behind the chair.

The day also includes a business and mindset conversation supported by Salon Rising, with Jen and Samara attending on the day.

📍 Edwards & Co Fortitude Valley
🗓 Monday, 2 March 2026

🎟 Tickets are limited — find all the details via the link below 👇

This Generation

https://www.salonrising.com