In this episode, we speak with Neil Rae, Chief Digital Officer of VXI Global Solutions.

As a leader in a technology-led contact center organization, Neil embraces new and emerging technology and trends and make sure that we leverage those trends to unlock value within both customer and client base, but also employee base.

In this interview, Neil shares three trends he sees in the CX industry surrounding employee expectations, consumer expectations, and new and emerging technologies.

He shares what he feels will set organizations apart in light of these trends, and how GigCX align with these trends and will help organizations achieve the results now and in the future.

Finally, he gives his insights on an evolution from experience to trust, and how GigCX will be the key to achieving a level of consumer trust that organizations have yet to achieve.