In this episode of the SaaS Fuel Podcast, Jeff Mains sits down with Alex Quilici, CEO of YouMail and a pioneer in voice technology, to explore the groundbreaking strategies behind scam prevention and data privacy. From using AI to fingerprint illegal calls to scaling SaaS solutions for carriers and enterprises, Alex shares key insights on innovation, compliance, and leadership in a fast-evolving telecom landscape.
Key Takeaways
In this episode of the SaaS Fuel Podcast, Jeff Mains sits down with Alex Quilici, CEO of YouMail and a pioneer in voice technology, to explore the groundbreaking strategies behind scam prevention and data privacy. From using AI to fingerprint illegal calls to scaling SaaS solutions for carriers and enterprises, Alex shares key insights on innovation, compliance, and leadership in a fast-evolving telecom landscape.
Key Takeaways:
00:00 - Introduction to YouMail's Privacy-First Data Approach
00:21 - Identifying Illegal Calls Across Networks
00:54 - Welcome to SaaS Fuel with Jeff Mains
01:19 - Pivot or Persevere: The SaaS Founder’s Dilemma
02:12 - Alex Quilici’s Journey: From Qualcomm to YouMail
04:46 - Lessons in Scaling and Exiting Businesses
06:41 - Tackling Scam Calls with AI Fingerprinting
10:01 - Why B2B is Scaling Faster Than B2C for YouMail
14:01 - The Impact of Scam Calls on Enterprises & Consumers
17:15 - AI in Scam Prevention: Opportunities & Risks
20:42 - Gen Z Lessons for Businesses: Permission-Based Calls
25:08 - Listening to Customers: The Unexpected Path to Success
31:35 - How Innovators Attract Innovators: Building Teams
33:50 - Privacy by Design: A Framework for SaaS Success
43:14 - Sales Objections as Opportunities for Innovation
Tweetable Quotes
We’re not just blocking scam calls; we’re restoring trust in your phone network." – Alex Quilici
Privacy-first design isn’t a feature – it’s the foundation for solving real-world problems." – Alex Quilici
Listening to customers often leads to innovations you never expected – success comes from paying attention." – Jeff Mains
AI-driven scam prevention is a game-changer, but it’s also a responsibility we take seriously." – Alex Quilici
Guest Resources
Website - https://www.youmail.com/
Linkedin - https://www.linkedin.com/in/alexquilici/
Instagram - https://www.instagram.com/malibualex/
X - https://x.com/malibualex
Episode Sponsor
Small Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel’
Champion Leadership Group – https://championleadership.com/
SaaS Fuel Resources
Website - https://championleadership.com/
Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/
Twitter - https://twitter.com/jeffkmains
Facebook - https://www.facebook.com/thesaasguy/
Instagram - https://instagram.com/jeffkmains
