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What To Do During The FAMINE Period In Paid Traffic
11th March 2024 • The Google Ads Podcast • Solutions 8
00:00:00 00:06:48

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Learn to master the famine period of paid traffic so you can make a measured approach to stay ahead in the eCommerce game!

In this video, Kasim sits down with eCommerce Marketing & Business Development Consultant, James Crame, and they discuss the SOP James employs during low periods to ensure success when running paid traffic. Listen to this episode now as Kasim and James share possible difficulties you may face with paid traffic and how to overcome them.

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Transcripts

Kasim:

your next note, how to keep a cool head, and what to do during the

2

:

famine period, you've got, I don't

want to say an SOP, but you have

3

:

some advice to people as to, what to

do steps and processes, et cetera.

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:

first thing, have you made any

changes to your website recently?

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:

This is like the first thing checking

your site actually functions.

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:

So we've covered making sure your cart

works, your checkout works, you can

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register as a guest, you register.

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So on and so forth.

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Multiple devices that you can use.

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it displaying properly?

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Once you've worked through that and you've

worked out that it's not the functionality

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of your site, then, like you say, if

your traffic's good, you need to start

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looking at, potentially, Your offering.

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what we will tend to do is we'll go

and do what we call a visibility check.

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we will go on to Google.

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We will go and see if our product

placement is good for Google shopping

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ads, for instance, if it's e commerce,

but it's search ads are there.

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That your normal organic

rankings are there.

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So if you're using a tool like SEMrush,

if you've set that up previously

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to your outage, you should have

an idea of where some of your best

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performing keywords sit normally.

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and you can go and look at those and

go and say, I used to be position

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three for my best selling products.

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Has that now gone?

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is that disappeared?

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once you've said, I'm definitely

there still, is your offering good?

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Is your pricing right?

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is there a new competitor that's beating

you to the punch on their pricing so

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that you're getting some of the clicks

and you're seeing the traffic maybe?

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I don't know if I'm the

only person who does this.

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I feel like a lot of people, I've

definitely got a friend who has way

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too many tabs open all the time.

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I go down the line.

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I'm like, open.

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Exactly.

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So you get all the visitors, but

if someone's price is cheaper,

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you just see that as a bounce.

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And.

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You've got to make sure you're

offering offerings competitive now,

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you're offering can be competitive

in a number of ways, right?

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It can be the delivery speed

might be the way you're offering

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your offering is better.

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It might not always be price.

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So that's worth considering.

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But if someone's significantly

cheaper than you, that's

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always a really painful factor.

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And that's something that you

might find and think, okay,

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this is my best selling product.

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I'm normally selling 100 of these a day.

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It's stopped.

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Is this new competitor that's all

that's just popped up is now occupying,

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the top product shopping bar, and I'm

focusing on shopping because it's the

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easiest one to use as an example of this.

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are they poaching your customers?

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you're still getting the traffic, but

you're not getting the transactions.

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And that might be a factor.

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And that can be a factor if

your traffic's dropped as well.

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you might see less traffic because this.

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people aren't even getting

to your website, maybe.

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if that's not the case, then you need

to start looking into your merchant

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center, make sure that your feed is,

you're getting a click through rates,

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you're getting all those sort of things

that you need to see when, that indicate

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how your site is healthy at that point.

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So we'll go through, we'll

make sure that you're visible.

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Your offering is good.

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if that's all good, you can

start to breathe a bit easier

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it's just a trend in the market.

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And it doesn't necessarily mean it's

always a trend in the market, but you've

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got a good indication that it's not you.

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If your pricing is good, visible.

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Why wouldn't people be buying

from you like they normally are?

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there are other factors you can

find when you're in that process,

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like your ads aren't there.

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Has your card been declined?

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it happens.

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I'm sure you've had Yeah, it's

especially with the, obviously

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Google changes their costings and

you, sometimes hard to predict what

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your spend is going to be, right?

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depending on how your account's set up

and, I've seen multiple accounts where

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they look oh, our ads aren't working.

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I don't know why.

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there's a card declined email in some

admin inbox somewhere, that they don't

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know about, that's, once you've done all

that, there are other things you can do.

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And we talked about, Having friends in

the marketplace and, how you can get

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idea of who else is in the marketplace

that, you deal with on a daily

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basis, say your suppliers, et cetera.

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often you go ask them,

How are things going?

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are you busy?

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What's going on in a casual way?

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don't obviously pick up the phone

and go, Hey, our sales have stopped.

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Please help.

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Oh, I do that now.

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I'll call my agency buddies and be

like, dude, I am bleeding right now.

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what is going on?

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And it's always interesting because, I've

got some friends that I'm close enough

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to where they're like, Oh no, me too.

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And that's when I'm like, thank God.

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thank God, but the minute, they're

like, Oh man, we're just crushing life.

99

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That's when I know, okay, I

suck at something and I need

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to go figure Something's wrong.

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Yeah.

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now it's just time to diagnose what it is.

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I think, the biggest thing that take

away from the situation once you've

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gone down that list of panic and what's

going on and try and diagnose everything

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you can, and you get to the bottom

of the party, you're like, Oh, Okay.

106

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I've given myself a small checklist

of jobs because I found out that there

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is a new supplier that's got a better

image than I've got to drag people

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in or a better headline on their ads,

or they've got a better page title on

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my best selling product, so I to make

some changes or I've lost an ad rank.

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search into position.

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So maybe I need to go revisit some of

my page content get that bumped up.

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but once you've gone through that,

you've got like a nice window where you

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can go, I don't need to panic so much.

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I don't need to make any knee

jerk reactions, which is a

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fatal mistake in my opinion.

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You can then adjust those.

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Few things that you've actually taken a

measured approach to and take some time

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to actually get on with your normal job.

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I'm terrible.

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I'm saying this is a bad thing to do

and don't do it, but I do it myself.

121

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You can find yourself just staring

analytics and trying to wish sales

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into the inbox and you're like,

come on, I need another inquiry.

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I need another order.

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Come on, we need to do this.

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you're not going to change anything

by just staring at your inbox.

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You might as better off using that time

to be productive and just get on with

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what you were planning on doing that

day before the phone stopped ringing.

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Yeah, I had a business partner

who's maybe the best salesperson

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I've ever known in my entire life.

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And he always used to say,

We don't control our results.

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We control our activity.

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And that always used to frustrate me

because I was like, I want results.

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I don't want activity.

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And and he was a hardcore sales guy.

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So his whole thing was like,

how many calls have you made?

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Cause if you haven't made a hundred

calls, you're not going to make a sale.

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And if you make a hundred calls at

clockwork, you're going to make the sale.

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And I feel like the same thing is

true for e comm, maybe not quite.

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Why it is connected, but it's

how much content you're creating.

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How many links have you built?

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How many strategic

partnerships have you built?

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How many booths have you done?

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How many videos have you shot?

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How much are you doing on social?

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And you'll figure out what the

equivalent of your a hundred calls is.

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And now, I've made my a hundred

calls and if things are down, you

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know what levers to go pull on.

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Yes.

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definitely.

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that's a good takeaway.

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