Prof Susan Fairley and Dr Jane Sturgess join us in this episode to discuss how to create a workplace where you can handle difficult conversations and not shy away from failure.
[07:07] The Workplace and the Individual
[10:08] Improving the System on an Organisational Level
[14:22] Get Juniors to Speak Up
[19:22] Having Difficult Conversations and Reducing Defensiveness
[22:57] How to Face Difficult Conversations for Leaders
[26:47] Helping a Person Receive Feedback
[32:17] Incident Reporting
[39:27] Good Practices in Speaking Up and Providing Feedback
[42:24] Addressing Issues Around Incident Reporting
[47:14] Building Trust
[51:41] How to Start Speaking Up
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