Hosted by Darren Chuckry, Chair of The Marketing Society Hong Kong, we explored the experiences, challenges and changes in the customer journey post COVID-19. Darren was joined by an expert panel from Hong Kong and London. We heard from: Steve Mattey, Director of Planning and Analysis, HH Global/Blueberry Wave; Mark Phillips, Global Data Strategy Consultant, HH Global/Blueberry Wave; Ed Bell, GM Brand, Insight and Marketing Communications, Cathay Pacific; Lui Tong, Director, Direct to Consumer, Swire Coca-Cola HK; Brad Lin, Director Data & Privacy, Deloitte; and Tiffany Lam, Director of Marketing and Customer Experience, Hysan Development Co.Ltd.