The restaurant industry is one of the most diverse industries in America. According to today’s guest, Gerry Fernandez, it is one of the few career paths that can take you from the dish room to the board room.
That diversity is a key reason why it is imperative that senior leadership in the restaurant industry stop shying away from tough conversations about race, sexual orientation, and gender. Gerry is the President and Founder of the Multicultural Foodservice & Hospitality Alliance, and it is his life’s work to help restaurant leaders see the value in building a diverse, equitable culture for both employees and guests.
Listen to our conversation with Gerry for tips on improving your cultural fluency and learn how to approach uncomfortable conversations. Gerry makes the case for how diversity, equity, and inclusion can increase your bottom line.
(01:05) - Building a diverse and inclusive culture
(02:42) - The impact of race relations
(06:09) - Cultural fluency
(10:09) - Setting the stage for tough conversations
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