In this episode of The Restaurant Prosperity Formula podcast, host David Scott Peters talks with restaurant owner Karen Fagnilli, owner of The Lake House Inn Resort in Ohio on Lake Erie. Listen in to hear how Karen, her family and her team took the COVID-19 pandemic and used it an opportunity to improve their restaurant’s revenues and margins. She shares with David how the systems she learned from him impacted her perspective, then her operations, improved her working relationship with her family and led her to hire a general manager to run the whole thing, something she never thought she’d spend the money to do. While Karen’s inn and restaurant are seasonal, she shares that her fall business was the best they ever experienced. Her story is inspiring, but it’s also full of lessons any independent restaurant can use to start improving their own restaurants.