Difficult Conversations
Difficult conversations can be relationship deal breakers especially at work where it could cost you a valuable customer or your job. So what do you say when you can’t say anything nice but you can’t exactly follow Mom’s advice and say nothing? My next guest, Sarita Maybin has some suggestions for you.
What You’ll Discover About Difficult Conversations:
* How to decide whether it’s worth confronting someone and have the difficult conversation. [3:09]
* 3 factors that influence the best way to have that difficult conversation. [4:50]
* How to respond when someone is having a difficult conversation with YOU. [8:14]
* How not to get defensive during a difficult conversation. [11:32]
* That there are more than two extreme responses when managing conflicts. [14:52]
* The power of seeking to understand instead of blowing up. [19:30]
* How conflict and difficult conversations are inevitable. [20:32]
Guest: Sarita Maybin
Sarita Maybin is an international speaker, communication expert, and former university dean of students who also happens to be the author of If You Can’t Say Something Nice, What Do You Say?
In her 20+ year speaking career she has made it her mission to inspire others to embrace positivity, even amid the challenges of our ever-changing high-tech times. She has spoken in all 50 states, nine other countries, and on the prestigious TEDx stage.
Growing up as a “military brat” moving from country to country, Sarita mastered how to make friends fast and finesse stressful situations. That’s how she discovered it was not just what you say, but how you say it that matters.
Over the years she has refined those techniques and she’s even street-tested her strategies with clients such as Hewlet Packer, Kaiser Permanente, Los Angeles County, Department of the Navy and hundreds of other world-class organizations.
Related Resources:
Contact Sarita and connect with her on LinkedIn, Facebook, Twitter, YouTube, and Instagram.
Also visit her website for more information about her work.
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