In this episode we discuss the essential 'three pillars' for sustainable business operations: systems, training, and support.John challenges the notion that effective systems alone can run a successful business. Through relatable examples like cake baking and barista training, he illustrates how integrating thorough training and consistent support with systems is crucial for achieving scalable and high-quality results. The conversation also touches on expertise, change management, and the role of strong supervision in business processes. Whether you're a business owner or manager, this episode provides valuable insights into building robust, repeatable systems that work.