Having conversations with others that are productive involve more than just speaking, asking questions and providing answers. It’s even more than just listening and asking more questions.

It’s about providing a sense of knowing that you hear and understand what the other person is saying, and whether or not you can provide a real solution or assistance.

Richard Blank does this every day in his company where he teaches others how to create a ‘phoentic dance’ in conversations that produce positive outcomes.

In this episode we talk about several ways to help create better outcomes in conversations by teaching influence and ‘positive escalation’. And you’ll walk away with several simple tips to help create better outcomes in your own conversations.

Richard’s links: 

FB Page:  Costa Rica’s Call Center https://www.facebook.com/costaricascallcenter

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