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Phaedon is leading the discussion on what this fundamental shift means for loyalty leaders like you.

Sign up for their live session at loyaltyinsiders.com.

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Running a loyalty programme can be challenging in many ways so who can you turn to for advice, a second opinion and access to global loyalty brain power when you need it?

One place is the "Customer Strategy Network" or CSN, of which I'm delighted to be a member.

CSN is a global organisation of loyalty practitioners and in this short episode I summarise my conversation with Nick Chambers who leads the CSN and share the types of loyalty projects the CSN typically supports.

Show Notes:

1) Customer Strategy Network

2) Nick Chambers

3) Let's Talk Loyalty Episode #19 with Customer Strategy Network