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Inside The Follow-Up Visit: A Day At Rehab With Roni
Episode 2114th July 2025 • Rehab With Roni • Roni Glassman
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Roni details the process of follow-up visits in her cash-based PT clinic. Roni explains her approach to patient greetings, subjective assessments, strength retesting, manual interventions, and targeted exercises. She stresses the importance of a test-treat-retest methodology and continuously reassessing a patient's condition. Roni also touches on the benefits of using AI for note-taking to enhance patient interaction. She concludes by encouraging listeners to provide feedback and emphasizing the importance of understanding the 'why' behind therapeutic exercises.

Transcripts

Speaker:

Welcome back to another episode

of the Rehab with Ronnie podcast.

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What's up guys?

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I'm Ronnie.

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I don't know.

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It's it's 4th of July weekend and

it's the end of it and I'm feeling.

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A little tired, but I have this

commitment that I made to myself

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to drop one episode per week for 52

weeks straight equaling a year of a

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podcast episode coming out weekly.

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And I'm not gonna, I'm not

gonna back down on that goal.

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So I'm here to deliver a solo episode,

and this is going to cover a subject

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that was requested by a follower,

and I thought it was really smart.

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In the past, I created an episode

called an initial evaluation at rehab

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with Ronnie, and I kind of walked

audience through what it looks like to.

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Be inside of an initial evaluation in a

cash-based PT setting, specifically in

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my cash-based PT setting, because I think

it can differ a little bit from your

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traditional outpatient clinic so I walked

you guys through that and she messaged

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me this follow in and said, Hey, I would

love to see what a follow up would look

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like in your clinic and what better time

to detail out that process than right now.

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I would like my disclaimer to be that

this is just the way I do things, and

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I think as you grow and figure out what

it means to be a physical therapist

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to you, your practice will change your

patterns, your tendencies, and right now.

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These are just what my

tendencies tend to be,

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I think there are certain things that

you definitely, absolutely should

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cover, but I'm excited to get into

the nitty gritty of what it looks

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like at my clinic, because over the

past year and a half, I've started

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to refine it a little bit and.

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I can just kinda give you guys all of

the, all the fun stuff that happens.

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So let's get into it.

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For the sake of continuity, let's

just say that I am seeing somebody.

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This is their first follow-up

visit after an initial evaluation.

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So let's say they came to me on a

Monday and we'll call this patient Mr.

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Joe.

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No, that's such a basic fill in name.

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We'll call this person Mr.

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Uh.

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Mr.

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Jerry.

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Okay.

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I know way less Jerry's than I do.

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Joe's and Jerry, he came to me

on Monday with a torn labrum.

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He was doing a squat snatch at CrossFit,

overextended through that right shoulder

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bar went backwards, chest went forwards.

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Kapow torn labrum.

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He's been to his doctor already.

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He got the MRI.

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They said, yes, you have a, a tear

in your right shoulder labrum, but.

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We think that you should try conservative

treatment first because this is a

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minor tear and we would like to see

what rehab with Ronnie can do for you.

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So I've already seen him on Monday, Mr.

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Jerry, for his shoulder pain.

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I gave him some things to

work on and now it's Friday

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afternoon and we're following up.

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I'll give you guys a little insider

scoop at my clinic specifically.

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It's in.

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A great part of town, but the

doors stay locked from the outside.

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So there's these double glass

doors where patients cannot get in.

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They can't just walk into the lobby.

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I have to be eyes on the

parking lot like a hawk.

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At all times to see when they

pull up and then watch them walk

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to the doors and then be there

greeting them when they get there.

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So first things first.

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I am greeting Mr.

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Jerry at the door.

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Hi Jerry.

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How's it going?

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Welcome in.

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Sorry, the door stay locked.

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It's just for Mac security.

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Um, but I'm always here

to open the door for you.

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What a, what?

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A welcoming first impression,

you know what I mean?

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Or I guess second impression,

because we've met before,

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but this Friday afternoon.

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I welcome Jeremy in.

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We bebo down through the lobby,

take a hard write, another hard

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write, and we're in my clinic.

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It's been a few days since I've seen

Jerry, so I'm asking him how have

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things been, how's work been this week?

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Um, did you go to the

baseball game on Thursday?

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You know, we're just, we're cutting up,

we're establishing some common ground and.

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Then he sits on the table, I sit on my

stool laptop open body turned towards

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Jerry because I don't know about you

guys, but I've been using AI to help me

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take my notes and no, this is not an ad

for ai note taking, apparatuses, apparat

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tie, but it really helps me be way more

present with my patient because I'm asking

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him all the things I would normally ask

while tip tapping away on the keyboard.

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But I don't actually have to

do that, so that's pretty cool.

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So I'm.

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Talking to him and we're catching up, and

then I wanna know how his shoulder's been.

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So let's get some good

subjective information.

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How are you feeling?

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Were you sore after your visit on Monday?

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I kind of expect him to be if

he's a labral tear, and then

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I gave him some exercises.

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Maybe there was some muscle fatigue,

maybe there was some soreness from

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the manual interventions that we did.

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So I'm gonna get a good

subjective in that way.

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And then I'm gonna ask him how

his exercises went, because

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nobody leaves my clinic.

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Rarely do they leave my clinic

without a little home program.

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Two, maybe three things that I want

them to be working on that are specific

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to what they have going on and.

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The frequency duration,

how many days a week?

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That totally depends on the patient.

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Like rarely am I having

someone do something.

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Seven days a week, multiple times a day.

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It's more so, Hey, implement this

into your gym warmup routine.

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Or, Hey, before you go for your

run or after your run, or whatever

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it is, do these exercises,

see if you feel a difference.

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Um.

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For Jerry, I wanna know

how did the exercises go?

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Were you compliant?

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Did you download the app?

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I see that you didn't track any progress.

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So I really hone in on that and

I'm, I'm really not a stickler for

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if people actually use the app.

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I just wanna make sure that

they're doing things correctly.

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So.

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We'll touch on that for sure.

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Let's just say for the sake of this

storytelling experience, Jerry's

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like, yeah, Ronnie, actually I was

feeling better by Wednesday, Thursday.

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I woke up with less pain and I didn't go

to CrossFit, but I did go to the Y and

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I was able to do, uh, not bench press,

but the machine press for shoulders

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because he loves to work his chest and

shoulders, and I didn't really have

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as many symptoms as I normally would.

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And I am like, great, Jerry,

this is fantastic news.

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I'm so happy to hear that you already have

some neurovascular adaptations happening

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in that shoulder in the joint itself.

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You are responding well to exercise.

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We didn't push it too hard on day one.

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Let's retest some things.

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He's like, you know what?

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Yeah.

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The only thing is I've noticed whenever

I'm reaching overhead, I still have

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this pain here, and he points to a part

of his shoulder and I say, well, why

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don't you rate that pain out of 10?

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Always ask for a rating, because

if I just write, patient has

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pain when reaching overhead.

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Then maybe we do some interventions

and then we retest it and he's

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like, yeah, it still hurts.

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But less hard to measure that

if we didn't ask prior to.

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So when they say, okay, let's say right

shoulder forward flexion, five outta

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10 pain, before we start anything,

just him sitting there, us catching up.

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At the end of the session,

I'm gonna ask the same thing.

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I'm gonna measure the same thing.

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He goes, now it's a two out of 10 pain.

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That's good.

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Objective kind of subjective information

to have to keeping the chart to see how

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the pain behaves over the course of time.

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So a lot of times on the first follow-up

visit and honestly many consecutive

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visits, I like to retest strength because

as some of you may know, as physical

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therapists, a lot of neuromuscular

changes can happen in the first few

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weeks of exercise when you haven't really

necessarily been exercising those muscles.

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And so patients will test.

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Quote unquote, stronger.

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You know, maybe within that same

visit once you give them some targeted

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exercises or a week or two later, and

they like to see that progress too.

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So.

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I'm, I'm retesting manual muscle

tests and I'm informing them of

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the changes that have taken place.

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So I'll say, Hey, you know, on

Monday, this right shoulder abduction

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was a four minus out of five.

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That's how we grade it

as physical therapists.

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And today you're a four

plus, or whatever it is.

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It's hard for patients to wrap

their heads around where they were

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day one, how far they've come.

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They don't remember all the, all

the things we're, you know, we're

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putting their shoulders and arms

into all these different positions

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and doing these special tests and

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we're palpating and doing joint

mobilizations and potentially soft

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tissue and taping and dry needling.

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So they're going to be hard pressed

to remember exactly what was what.

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And so having a good document

of what was what and then

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letting them know is just good.

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It, it establishes good rapport, right?

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I think it does.

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So let's say some things test better.

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Some things are still painful,

as we would expect, you know, one

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follow-up visit later from there.

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I kind of let him know my plan.

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So I'm like, I'm somebody that enjoys

knowing what's going to happen within

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the hour of whatever visit I'm going to.

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Like right now, I'm going to a lot of

OB visits and I like knowing I'm gonna,

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okay, I'm gonna meet with the doctor.

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I'm gonna pee in a cup, then they're

gonna take my blood, then I'm

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gonna go talk to the other doctor.

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I don't know.

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I just like knowing and.

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I think a lot of other people do

too, rather than them just guessing.

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I'm like, okay, first

you lay, okay, lay down.

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I'm gonna work on you.

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Alright, get up.

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We're gonna go exercise.

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I let them know.

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Let's say we talked about dry needling.

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The first visit, we didn't do it, but I

explained, I think this might help you.

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If we add a little bit of e-stim, it might

improve some neuromuscular recruitment

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of those rotator cuff muscles and address

the trigger point in your infraspinatus.

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Guys, I'm just literally throwing stuff at

the wall right now, but you get the point.

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Let's say I rationalize a

manual treatment, I'm gonna tell

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him, this is what I wanna do.

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Then we can retest that painful

motion that you were just describing.

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And from there, I wanna look at

how those home exercises are going.

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So I wanna do a few and just make sure

everything looks okay since we've only

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gone over them once before in person.

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And then I wanna progress some

things today to make sure that we can

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keep working towards your personal

goals and get you outta here, ASAP.

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For the sake of time and context, I'm not

going to delve into every single manual

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intervention that I would or could do.

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I wouldn't say I'm heavily

manual based, but I.

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I would say I'm a good mix.

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It really just depends on the patient

and what they are expecting out of

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a session and what I think they need

and what's appropriate at the time.

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So sometimes maybe I am dry needling,

sometimes I'm working on their neck.

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Sometimes we're taping.

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Or if they've expressed that

in the past, they like cupping,

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maybe I'll do that because they

believe that it has helped them.

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So.

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If that's up to your discretion.

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I'm not here to offer professional

advice about what's going to

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work or what's not going to work.

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I think a lot of physical therapists

understand that the research behind

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manual interventions is like,

eh, does it work, does it not?

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When combined with exercise, the exercise

populations always do better, so I'm

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always going to err on the side of, let's

make sure we're doing our exercises,

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but also let's make sure that this is.

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An enjoyable experience and they're

feeling better, and a lot of times

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that hands-on treatment feels better.

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As I'm recording this, I am

realizing that I talk kind of fast.

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I had a direct message a couple

weeks ago, and granted this person

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was from out of the country, and

they, they did ask me, hi Ronnie.

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I really appreciate your content.

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Do you mind talking a little

slower in your voiceovers?

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Because I can't understand

what you're saying.

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English is not my first language.

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Uh.

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And so I kind of think about

that now when I'm chatting.

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I am a little over analytical of my pacing

of my voice, so hopefully this isn't

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too fast for people that are listening.

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Let me, let me slow it down.

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Okay, so manual interventions

have come and gone.

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Jerry sits back up.

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I'm like, how you feeling Jerry?

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He's like, I'm doing good, Ron.

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I'm doing good.

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We retest his.

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Shoulder flexion.

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And he says, you know, that feels a

little bit better, but now it's sore.

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Like it's not a sharp pain,

but I'm feeling some soreness.

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And I go, oh yeah, well that could be from

the needling that we did in your shoulder.

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And he's like, that makes sense.

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So then I say, alright, let's walk

on over to the exercise room and.

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Reassess those exercises

I gave you on day one.

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So we mosey on over to the other room.

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My clinic is set up like I have my, I

call it exam room, but it has my high-low

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table, my plants, my comfy leather

chairs, my rolling desk, uh, some of my

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evaluation equipment, you know, like my

little rolling card of dry needling and.

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Um, tape and goniometers and blood

pressure cuffs, all that fun stuff.

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So that's where a lot

of the magic happens.

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But we do meander on over to the

exercise room pretty much every session.

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So we go over there and he shows me

his exercises and I check his form,

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make sure everything's looking good.

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If it's necessary, we'll progress them.

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Let's say one of the exercises, let's

say his, uh, his pushup plus is.

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He's like, I don't feel this anymore.

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And he was just doing it in Quadra path.

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He was doing it on all fours.

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I said, well, let's, let's get

into a high plank position.

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Oh, that's, that's still

not challenging enough.

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Let's actually add a little pushup.

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Um, so you're not just

getting that serus anterior.

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For those of you that don't specifically

know what I'm talking about, this

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is like a very much a PT term.

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Uh, so I apologize.

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I try to make this content

applicable to the masses, but.

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When I'm detailing out a

follow-up visit in a PT clinic,

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it's hard not to go real deep.

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Anyways, I wanna progress exercises.

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At this point, it's probably,

if his appointment was at

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8:00 AM it is 8 35, 8 40.

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Okay, so we've got about 15 minutes

to add a couple of exercises and then

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cap it off back in the exam room.

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My employee that I recently hired

had an interesting insight, and I

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wanna just bring this up because I

think it's relevant to my visits.

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She said it's interesting how with

your daily visits, your follow-ups,

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you only give them like four exercises.

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We might only do four exercises

over the course of an hour.

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Um, but she was saying they're so specific

and they're obviously so targeted to

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what that person needs at that time

that you're not throwing in a bunch

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of other fluff to fill up the space.

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And I agree with her on that.

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I think when I was working in an

outpatient clinic, I found myself often.

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Trying to hit a number, like let's

say for a total knee replacement.

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I was just trying to get them to

do eight exercises like in a row.

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And I think part of that was

just to maintain some time

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management and make sure that

everybody else was taken care of.

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And I wasn't just only paying attention

to one person, but when you have the

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opportunity to work in a cash-based

clinic like mine and be one-on-one with

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patients, you really can sit down and.

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Mull it over and really make the

exercise specific to exactly what

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they're trying to accomplish.

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And again, like that totally depends on

the person, because if Jerry is trying

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to get back to snatches at CrossFit

with his shoulder, there's going to be

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a nice, linear, hopefully progression

of the way the exercises will go.

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If Susan has.

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Just generalized pain from knee arthritis.

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It might be a little less specific,

but I think you guys get my point.

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Like it is nice to have autonomy and

creativity and the time to look at

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the patient in front of me and say,

this is what I think is gonna help.

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And then educate them on why.

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So I'm glad that I'm going down this

little rabbit hole here because I

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think the why is important for you as a

physical therapist, as a clinician to.

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Sort of double down and explain

to yourself out loud why

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you're choosing this exercise.

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And then the patient isn't

then sitting there just getting

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thrown exercises at them without.

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Understanding how it

applies to their recovery.

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So for Jerry, I'm gonna say,

okay, Jerry, we're gonna do

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this overhead kettlebell carry.

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I want you to walk and hold

this kettlebell overhead, and

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we're gonna go for 10 laps.

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And I want you to do that

because I don't want to get the

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shoulder used to stabilizing in

an overhead position because what

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do we have to do during a snatch?

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You guys?

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You guys get where I'm going with it?

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So.

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I don't do that for every exercise,

every time, but it is nice to

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clue people in a little bit on

what your thought process is.

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And although they probably aren't

gonna remember exactly why or what

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it is you're doing, it helps them, it

reaffirms that you know what you're

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doing and they feel confident in you.

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And it, it's, it's trust building.

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At the end of the day,

that's what we're doing.

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So the exercises have commenced.

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We're finished.

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Jerry's got, he's broken a little bit of

a sweat on this Friday morning and he's

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feeling kind of good, kind of pumped up.

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He's like, I think I could go to

the, to the:

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And I'm like, no, Jerry,

don't do that yet.

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We're not there.

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I know you're feeling

good, but let's talk about.

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Rest.

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Let's talk about controlled rest

and the appropriate way to load

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tissues over the course of time.

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And so maybe I throw in a little

bit of patient education there on

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the back end of the visit, and then

we head back over to the exam room.

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He sits down, I explain.

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What's happened during that session?

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Like, Hey, you, you tested stronger with

shoulder flexion after these exercises.

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Oh, let me, let me backtrack really quick.

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After manual interventions and often

after exercise, I am retesting.

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So the whole theme of my follow-up visits

is like test, treat, and then retest and.

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For Jerry, it is painful

shoulder flexion overhead.

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I'm gonna test that.

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I'm gonna treat it manually.

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I'm gonna retest maybe a two point

pain difference change, but let's just

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say range of motion's still limited.

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We're gonna address that

with some exercises.

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We're gonna test, we're

gonna treat it with exercise.

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We're gonna retest.

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Uh, and that again, to my

point earlier, shows them.

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What physical therapy intervention can

do in the short term, and then hopefully

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in the long term as we continue to

pile visits one on top of the other.

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If you're not testing, treating

and retesting, you also don't quite

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know what you're doing, right?

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Like if I just throw a bunch of things at

him and we do it, , and then he leaves.

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And then he comes back the next

week and says, yeah, I don't know.

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I'm, I'm kind of in more pain.

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I don't know.

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I don't know what it was.

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Could have been something I did.

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Could not have been.

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Maybe he comes back and he is feeling a

lot better and you're like, well shoot.

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Which one was it?

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So if you take anything away

from this episode, I would say.

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Test, treat, retest.

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Some people say, assess, treat,

reassess, whichever it is.

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However, you can weasel that into

your brain and keep it there.

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Sear it into your brain, whatever

verbiage you need, I think

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that's very, very important.

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:

If you don't do anything else

during the follow-up visit, do that.

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That's important.

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:

Jerry's going to be excited to see

changes that happen inside the clinic.

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So I digress.

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We have finished everything.

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We're back in the exam room.

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I'm like, okay, Jerry,

this is what we just did.

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:

This is what I plan on doing next.

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:

So I always include a plan

for the follow-up visit.

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Sometimes people are scheduled out.

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Maybe Jerry said, Hey, I

just want to go one by one.

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:

I don't, I don't wanna buy a package.

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:

I just wanna see how this thing goes.

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:

And I tell him, okay, you know, I wanna

see you two times next week and this

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:

is what I'm planning on working on

on Tuesday and Thursday of next week.

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:

That way, again, to reiterate, he has

a pretty comprehensive plan of what

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it's gonna look like for him when

he comes in and what he should be

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:

working on at home when he is not in.

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:

One thing I do that I think might be

a little bit different compared to

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:

outpatient clinics is I will update

their home exercises pretty regularly.

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:

I use an app, it's integrated

with Jane, which is my, um,

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:

billing documentation, EMR system.

403

:

So, Jane.

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:

Is my documentation and then

fizzy app or fizzy track?

405

:

Um, I think fizzy app is for the patient

and fizzy track is for me to add.

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:

Either way.

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:

I go onto that app pretty

often and update things.

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:

Uh, one because I want them to gradually

be doing a little bit more and more.

409

:

Two, because they get pretty used

to some of the ones that were maybe

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:

beginner level in the beginning.

411

:

And so I like to progress and I feel

like, I don't know, I feel when I was in.

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:

Big outpatient clinic.

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:

I would kind of forget about their

home exercises ashamed to say it,

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:

but I would forget about them.

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:

They would forget about them, not

all the time, but sometimes it

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:

would be two weeks before I would

progress something or three or four.

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:

And I hate to admit that,

but that is the truth.

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:

So.

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:

Maybe with Jerry on this one follow up.

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:

I'm not, I'm not updating anything

yet, but I'll say, Hey, by the end

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:

of next week, I expect that we're

gonna progress this home program.

422

:

So you're feeling good and

we're, we're moving right along.

423

:

So just a little thing that I like to add

before he heads out the door to enjoy his

424

:

nice weekend with his family on the boat.

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:

I'm just like making up

an entire life for Jerry.

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:

He has a pretty good, honestly,

he's a pretty fit guy.

427

:

He's got.

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:

A boat, a pon.

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:

A triune actually.

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:

And he also likes to wakeboard.

431

:

So I told him, no wakeboarding this

weekend, but you can drive the boat.

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:

Oh, this is so random.

433

:

But anyways, before he leaves,

I always say, do you have

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:

any other questions for me?

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:

You know we covered a lot today.

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:

Any questions for me?

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:

And sometimes people do,

most of the time they don't.

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:

I mean, at this point, we've

spent a solid hour together.

439

:

They're like, no, peace out.

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:

Bye.

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:

But people like Jerry, they're

really active and he wants to

442

:

know, yeah, hey, can I bench press

max with my buddies this Sunday?

443

:

And I say, no, you actually can't.

444

:

But here's some of the things that you

can do to get you back there eventually.

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:

So in closing, I think.

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:

Two main takeaways here

are, say it with me.

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:

Number one, test, treat, retest.

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:

Don't forget that, please.

449

:

And number two, I haven't said this

one yet, but someone said this to

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:

me one time when I was in clinicals.

451

:

She was another therapist

working at the clinic.

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:

She was not my ci, but she said, you know.

453

:

I treat every follow-up visit as

an evaluation, like a reevaluation,

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:

and that stuck with me.

455

:

That hit so hard.

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:

I was like, you know what, girl, you're

so right because maybe you thought it

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:

was one thing when they came in on day

one, and then they come in the next time

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:

presenting a little bit differently and

you need to sort of take a step back.

459

:

Reassess.

460

:

So keep that mentality.

461

:

Obviously, you can't do an initial

evaluation every time somebody comes in.

462

:

Like you kind of have to go with one

narrative and subscribe to that for a

463

:

little bit and see how they respond.

464

:

But it is nice to know that as a

PT you can change course and you

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:

can continue to question yourself

and retest things and be curious.

466

:

That's the fun part about

the follow-up visits.

467

:

It doesn't have to be set

in stone after day one.

468

:

Like, okay, he's a labral tear.

469

:

This is what we're gonna work on.

470

:

Maybe there's some next

stuff going on too.

471

:

And maybe we also need to work on his

rib cage mobility and thoracic mobility.

472

:

There's a lot of other little components

that go into treatment that make

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:

it exciting and make it fun and.

474

:

I think I know that that's much more

doable in a setting like mine, and this

475

:

is not me out here bragging about how,

oh my gosh, cash-based one-on-one PT is

476

:

so much better than everything else, but.

477

:

I am able to talk about all

this in this lovely way because

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:

this is my experience now.

479

:

It wasn't always, but regardless of where

you work or what setting you work in, I

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:

think there's definitely some takeaways

that you could glean from this episode.

481

:

And so I hope you have, and as

always, I love when you guys write

482

:

in and give me ideas to talk on,

because I love having guests on.

483

:

But I also love just kind of getting

down and chatting with you one-on-one.

484

:

So I don't know that I have tons to

offer, but when you gimme good ideas like

485

:

this, it's, it's kind of fun in closing.

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:

Gimme a little five star review

if you're interested in that.

487

:

Maybe a little comment on the episode.

488

:

If you wanna make my day, make sure

to, I don't know, like subscribe.

489

:

I don't even know if you can

do that on Spotify or Apple.

490

:

Show me some love 'cause

it makes me happy.

491

:

That is, that is the main reason

why, and I look forward to

492

:

chatting to you guys next week.

493

:

Bye.

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