A nearly $15M MSP in Austin. No acquisitions. No private equity. No traditional outbound sales machine.

Most MSP growth stories focus on founder vision, aggressive sales, or rolling up other companies. This one is different. Brian Hoppe sits down with Shane Groniger, CEO of GCS Technologies, to unpack what it looks like to step into the CEO seat of a company he didn’t found and help move it past the $10M plateau.

This is a conversation about discipline, focus, leadership maturity, and building a durable business without blindly following the standard MSP playbook.

In this episode:

- What it takes to lead an MSP you didn’t found

- How GCS moved from an $8M-$9M plateau to nearly $15M

- Why discipline, focus, and “addition through subtraction” became key growth drivers

- How fixed-fee security packaging changed the business model

- Why margin by client and agreement matters more than top-line revenue

- The hard leadership lessons that come with putting people in the right seats

- How Shane thinks about AI, automation, and the next curve jump for MSPs

If you’re thinking about what has to change inside the business before the next stage of growth can happen, this is the conversation.

If you want to go deeper on the levers behind growth and valuation, you can get the Value Creation Blueprint here:

https://brianhoppe.com/blueprint/

Key Moments

1:06 – Shane Groniger joins the show

1:41 – Leading a company he didn’t found

3:01 – GCS Technologies’ journey to nearly $15M

6:29 – Breaking through the $8M-$9M plateau

7:28 – Revenue per employee, margin discipline, and EBITDA

8:50 – Moving into packaged cybersecurity services

10:54 – GCS’ ideal client profile

13:05 – Founder identity vs. non-founder CEO identity

19:03 – What had to change to get past $10M

21:54 – Building a lean leadership team

24:09 – What breaks between $8M and $15M

26:48 – The hard lesson of right people, wrong seats

31:19 – Growth plans from $15M to $20M

38:51 – Building a durable asset instead of chasing an exit

41:45 – Borrowing from EOS, peer groups, and industry benchmarks

44:42 – The metrics Shane watches most closely

49:02 – Why account management and retention matter more at scale

50:52 – Shane’s biggest leadership mistake

55:15 – Delegating decisions, not just tasks

56:35 – Lightning round

59:39 – Books and ideas that shaped Shane’s leadership

Connect

Brian Hoppe

https://brianhoppe.com/

https://www.linkedin.com/in/brianhoppe

Shane Gronniger

GCS Technologies https://www.gcstechnologies.com/ https://www.linkedin.com/in/shanegroniger/