When most brands struggle to break through the noise online, Chris Lang and Fresh Chili Company cracked the code by doing something radically different: they started with story, not sales. In this episode, discover how a small New Mexico chili company became a top 1% Shopify store with explosive 85% year-over-year growth, a 4.96% conversion rate, and 3.74% ROAS—all while building an engaged community that devours their content faster than NBA games get views.
Chris reveals the exact strategies behind their meteoric rise, from leveraging organic social as a testing ground for paid ads to creating "addictive" content that turns customers into brand evangelists. This isn't another generic growth story—it's a masterclass in building authentic connections that drive real business results.
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Sponsored by OMG Commerce - go to (https://www.omgcommerce.com/contact) and request your FREE strategy session today!
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Chapters:
(00:00) Introduction to Fresh Chile Company
(02:30) History of The Chili Capital of the World
(07:03) Keys to Success: Storytelling & Community
(11:20) Balancing Organic and Paid Strategies
(16:57) Creative Content & Testing Philosophy
(21:47) Building a Brand Story
(24:22) Search Visibility
(27:46) SEO Strategies & Content Plans
(34:20) How Fresh Chile Builds Community
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Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, JC Hite, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D’Allessandro, Jeff Oxford, Bryan Porter and more
One of the number one things people do,
Speaker:especially inspired how we
just pour chili on burgers.
Speaker:People just started kind of tagging
us and in and out and Whataburger and
Speaker:McDonald's or Wendy's we're like, Hey,
Speaker:let's just get this a contest for
people and get the winner 10,000.
Speaker:Well, hello and welcome to another edition
of the E-Commerce Evolution podcast.
Speaker:I'm your host, Brett
Curry, CEO of OMG Commerce,
Speaker:and today we are going to unpack
a phenomenal success story,
Speaker:a top 1% Shopify store,
one of the coolest brands,
Speaker:one of the tastiest
brands you'll encounter.
Speaker:We're going to be looking at
the remarkable success of Fresh
Speaker:Chili Company.
Speaker:I've got Chris Lang on the
show today of Fresh Chili
Speaker:Company.
Speaker:He also is involved in email marketing
and helps run an organic social agency.
Speaker:And we met through Ezra Firestone's Blue
Ribbon Mastermind and just overall a
Speaker:really cool and really smart dude.
And so with that, welcome to the show,
Speaker:Chris Lang. And how's it going man?
Speaker:Good man. Yeah, thank you for having me.
Speaker:Actually drove up to the mountains today.
Speaker:We're going to go get on a lake and
some paddleboards in a little bit after
Speaker:this. Amazing. I had my son.
Speaker:What lake? And tell the folks where
you are so everyone can be jealous.
Speaker:Yeah, it's New Mexico is
where we're at. So Hatch,
Speaker:New Mexico is the chili capital of the
world and just think Napa is the wine.
Speaker:And so we live in Las Cruces. So
you travel through the desert,
Speaker:you travel through White Sands,
Speaker:and then you end up in
these mountains and Ruidoso.
Speaker:And the name of the lake is Grindstone
Lake and it's just a good place.
Speaker:The paddleboard fish kind
of enjoy the cooler weather.
Speaker:It's already creeped up in the nineties,
so it's in the seventies right now.
Speaker:So we're just going to try to
take advantage of that today.
Speaker:Go enjoy some cool weather. Yeah,
Speaker:my stepbrother actually just
vacationed in New Mexico.
Speaker:It's like the second or third year
is done and he said it's phenomenal.
Speaker:We live in Missouri and so I'll have
to get out there and check it out.
Speaker:Now I am a huge hot Sauce fan, chili fan,
Speaker:spicy fan.
Speaker:Not like the so spicy that you have to
wear gloves or that you pass out or faint
Speaker:as a hotness or anything like that,
but I love a little kick. Right.
Speaker:So what makes Hatch New Mexico
the chili capital of the
Speaker:world? Why is that?
Speaker:Yes, I mean that's a great question.
Speaker:So what I love to tell people
is that New Mexico is the untold
Speaker:story of America history.
Growing up in America,
Speaker:you have a very much a
east coast education level
Speaker:of America,
Speaker:and a lot of it's actually here
in New Mexico you had kind of
Speaker:the Spanish missionaries
coming up through Mexico and to
Speaker:New Mexico. And so the oldest
wine region is in America,
Speaker:is.
Speaker:There in New Mexico. What
part of New Mexico is that?
Speaker:Yeah, so actually the southern
part of New Mexico in: Speaker:Interesting.
The Spanish fry is planted,
Speaker:the first grape and the name of
that grape is called Mission.
Speaker:So that's the name of the grape
and it's just been a fertile
Speaker:hotbed for agriculture.
Speaker:And so everything from grapes to Lechuga,
Speaker:that's lettuce and Spanish pecans,
Speaker:chili cotton.
Speaker:So it's actually the
number one producer of cons
Speaker:in the world, our area.
Speaker:It's also the number one or
one of the top two to three
Speaker:producer of onions in America.
Speaker:It actually produces more onions
than chili actually. And so
Speaker:when you think of kind the Mexican
plate and fajitas, you got onions,
Speaker:you got peppers, you kind of got it all.
Speaker:I mean obviously the oldest cattle drive
existed through New Mexico as well.
Speaker:So kind of just a really
great history. History.
Speaker:And the Rio Grande that flows
from Texas up into Colorado
Speaker:is really kind of the base line
for agriculture in a lot of ways
Speaker:throughout history. And so all the
farmlands kind of hug up against the
Speaker:riverbed. And the Chile
Speaker:was kind of grown by
native Peblo early on and
Speaker:then it was adopted by
other kind of farmers.
Speaker:And the farmer that we work with now,
Speaker:his family's been doing
it for six generations.
Speaker:They came from Italy and into
the area and six generation is
Speaker:strong. And it's just something that,
Speaker:I'll tell you what it
is, it's addicting. Okay.
Speaker:I'm just going to be totally honest
with you. Okay. What is the secret?
Speaker:There is something about it that
it's almost like the crack cocaine,
Speaker:and I'm not even joking.
Speaker:It's one of those things that
the official smell of New Mexico
Speaker:is the smell of roasted green
chili. That is the official smell.
Speaker:I think we're the only state in America
to have an official smell because it's
Speaker:intoxicating that cap. And
Speaker:then the flavor of it
is that you kind of have
Speaker:this kind of thick,
Speaker:meaty chili pod and then the flavor of it,
Speaker:especially when it's flame roasted,
Speaker:it's like nothing that
anyone has experienced.
Speaker:And so the way that Italians
kind of brought tomatoes into a
Speaker:Western cuisine,
Speaker:I really feel like that's where we're at
with American cuisine over the next 20,
Speaker:30 years as Hispanics are the number one.
Speaker:And I think American taste palettes
are getting a little spicier.
Speaker:That's where they want the flavor.
Speaker:And so it actually is
closer to, it's a fruit,
Speaker:it's closer to a tomato
than most people realize,
Speaker:but it's just think of it as
a more flavorful, spicier.
Speaker:Type of tomato. Man.
Sounds absolutely magical.
Speaker:I can't wait to visit some of those
places and see the farm in person.
Speaker:But leading up to this,
Speaker:of course you hooked me up
and got to order some product.
Speaker:From.
Speaker:Fresh Chili Company and I've been cooking
on a Blackstone for quite some time
Speaker:now. Love to cook. Yes, and love
making different types of burritos.
Speaker:I love a Cali, be a
California style burrito.
Speaker:And so with the fresh tortillas that
you cook on the griddle and then carne
Speaker:sada and sometimes fries,
Speaker:and then having the hatch
green chilies. Oh my goodness.
Speaker:I know that may not be
traditional Cali be, but come on.
Speaker:It was awesome. So a few other people
in my family extended family are into
Speaker:spice and they were raving about
Hatch green chilies from fresh chili
Speaker:company. And so really good stuff, man.
Speaker:Kudos to you for creating an amazing
product and telling an amazing story.
Speaker:And as people are listening
to this, they're like, dang,
Speaker:this guy tells a good story.
Speaker:And so we're going to get into
storytelling here and how you do that.
Speaker:I know you're all about storytelling,
Speaker:community building strategy
to grow great brand.
Speaker:And so we're going to
unpack that as we go,
Speaker:but I want to share a couple of stats
about Fresh Chili Company because I think
Speaker:this will blow people away.
Speaker:It's top 1% Shopify
over the last 365 years.
Speaker:You're up 58% roas,
Speaker:3.74% mer 27% website conversion rate
Speaker:4.96%, so pushing 5% on conversion rate,
Speaker:which is insane year to
date though so far you're up
Speaker:85%. So the growth rate is
accelerating, which is phenomenal.
Speaker:And listen, it's a great, great
product as we've discussed,
Speaker:but you're clearly doing
a lot of things well.
Speaker:So can you unpack that
a little bit for us?
Speaker:What have been the keys to this
meteoric rise aside from just
Speaker:a killer product?
Speaker:Yes,
Speaker:it's really about the story and I'll go
into why and not really just have a cop
Speaker:out answer, right? Because
as I kind of told you,
Speaker:Chile is a way of life in New
Mexico and throughout the southwest,
Speaker:so west Texas through southern California
Speaker:and for all the transplants that
moved to Florida from those places.
Speaker:And so my partner who
Speaker:he and his wife were
cooking this recipe in
Speaker:their home for his real estate clients,
Speaker:and this was his dad's recipe again, it
was passed down from another generation.
Speaker:And so they were making this
product out of their home,
Speaker:an entrepreneur and had
some success in some other
Speaker:industries locally here. And they
reached out to me and was like, Hey,
Speaker:we'd like to sell this online. We think
we got something here. And funny enough,
Speaker:my wife had actually just bought
a jar around that holiday season
Speaker:or found a jar somehow and I tasted it.
And so
Speaker:Hatch
Speaker:has really done a good job
of branding itself for chili,
Speaker:but I saw an opportunity that everyone
was focused on retail and there really
Speaker:wasn't a lot of competition online.
Speaker:And I just saw it as an opportunity
Speaker:to really tell, not just my partner
story, obviously that's the foundation,
Speaker:but I was like with this
Speaker:opportunity of what does
Hash Green Chili do?
Speaker:It brings family and friends together
over their favorite recipes around the
Speaker:dinner table. It was
bringing people together.
Speaker:And so how did I make it the
customer kind of the hero
Speaker:kind of really their story too.
Speaker:And I would say one of the biggest things
we did is we had a Facebook group and
Speaker:it just wasn't just hash chili everything.
Speaker:Obviously we could have grown
that really a lot faster,
Speaker:but we kept it around
fresh chili products,
Speaker:specifically kind of kept it private,
Speaker:a little more exclusive. And then
we started selecting weekly winners,
Speaker:recipe of the week winners,
Speaker:and then we turned those weekly recipe
of the week when's into a cookbook.
Speaker:And all of a sudden those people have
something tangible to show their family
Speaker:and friends, Hey, check out
my recipe, check out my story.
Speaker:That is aligned also with the
Fresh Chili story. And so for me,
Speaker:that's probably been the biggest thing
that we've done is we've really just kind
Speaker:of, how do we bring people
together over their favorite meals?
Speaker:It's amazing. It's amazing. And
that's really what it's about. I mean,
Speaker:that's the magic of food.
Speaker:We eat food obviously because enjoyable
and we have to have it to survive.
Speaker:But the magic of food is the gathering,
right? And the sharing and the, Hey,
Speaker:I want you to taste this recipe and I
want you to try these fresh chilies with a
Speaker:chip or with the burrito or whatever.
And it's a magical experience.
Speaker:And so you saw an
opportunity to sell online,
Speaker:and I think we've all had this experience.
Speaker:We walked down the aisle
at the local grocery store,
Speaker:and even if we're at a place,
Speaker:maybe it's in the local section or
we're at a local health food store or
Speaker:something and we'll see
some salsa or some chilies,
Speaker:but you don't know the story.
Speaker:You don't really know what's behind
this and is it good or is it not good?
Speaker:I say, this show is 12 bucks, this
one, six bucks. What's the difference?
Speaker:I don't know. And so you leaned
into a channel that was leveraged,
Speaker:told a great story, and
now it's really grown.
Speaker:And so I know the cool thing about what
you guys are doing is you're doing a lot
Speaker:with organic storytelling, correct?
Speaker:You're also leaning heavily into paid
as every good Shopify brand is to
Speaker:a certain degree.
Speaker:And so can you talk about the
balance there of organic to
Speaker:paid? And again, I know that all
kind of ties back to storytelling.
Speaker:Yeah, I mean, I've been buying
meta ads since: Speaker:in some way or shape or fashion. And I
actually don't do this for anyone else.
Speaker:To me it's a very,
Speaker:I feel like every season of meta,
Speaker:I mean I feel like 20 19, 20 20 21,
Speaker:I feel like every year it's
like every season of Meta.
Speaker:I like that every season of.
Speaker:Meta, a lot of distinct seasons.
Speaker:And I remember even last year, January,
February, where it was just like, man,
Speaker:what is going on here?
Speaker:And so that's where the foundation of the
Speaker:cooking group,
Speaker:organic social has really kind
of I would say helped carry us
Speaker:through really hard times, especially
when you marry it with retention,
Speaker:with some really solid
retention strategies.
Speaker:Because I know when meta
is sort of volatile,
Speaker:I can lean on my community and I
can lean my retention strategies to
Speaker:kind of carry the brand through.
Speaker:Obviously if you've got some product
drops and those kinds of things,
Speaker:that helps. But the thing
that I really do now,
Speaker:I really marry the two
strategies together.
Speaker:So I actually do a lot of testing
of boosting organic posts,
Speaker:and I'm looking for buy
signals and how many
Speaker:likes, how many comments, how
many shares, how many engagements.
Speaker:And I've constantly just kind
of always thought of them
Speaker:as a unified platform, whereas
everyone treats them very separately,
Speaker:paid is doing paid and
organic, is doing organic,
Speaker:and they don't really talk to each other.
Speaker:But I don't really believe
in that philosophy.
Speaker:I believe that once you have
a good strategy for both,
Speaker:then it really sets you
up for success. Again,
Speaker:we're going, I think we completed our
sixth year. This will be our seventh year.
Speaker:And it's because we have kind of both
Speaker:really educating people top of funnel,
Speaker:but also testing creative that if it's
Speaker:working well,
Speaker:we'll throw the a SE campaign and sort
of let it run its lifecycle as a winner.
Speaker:That's a great man. And so just
to unpack that a little bit,
Speaker:so you're making organic post
storytelling post, maybe it's a recipe,
Speaker:maybe it's telling what the founder
is up to cooking or making things.
Speaker:Exactly.
Speaker:So you create an organic post, you
boost it, just plain old, boost it,
Speaker:see how it performs, and
then if it performs well,
Speaker:you'll turn that into an A SE ad.
Speaker:Exactly. Exactly.
Speaker:Nice, nice.
Speaker:Are you finding that a lot of your
winning ads are coming from that
Speaker:pool of ads or do a lot of your
winners come from ads you created
Speaker:with the intention of it being an ad?
Speaker:No, I mean, if you look
at our A SC library,
Speaker:it's going to be mostly live videos
from the farm or videos that.
Speaker:We.
Speaker:Do. People really liked authenticity,
Speaker:and I know some brands struggle with it.
Speaker:Well, it's because you're a food category.
Speaker:How many other foods are out there
too competing for the same thing?
Speaker:I just don't believe that.
Speaker:I know that we as founders are
showing up every day and every week
Speaker:for our customers, and I think
our customers see that. And
Speaker:a lot of people treat metal. I
kind of like it to a casino now,
Speaker:and it almost feels like
a money slot machine.
Speaker:And if you just want to go in and put in
a quarter and try to get 50 cents back,
Speaker:I mean you're just playing the wrong game.
Speaker:You really got to tell a story.
Speaker:Yeah, totally agree. I mean,
Speaker:if you look at what has good marketing
been from the beginning of time,
Speaker:it's good storytelling.
Speaker:It's storytelling to the right
audience in the right way with a clear
Speaker:offer attached to it.
And that's really it.
Speaker:And I'm a firm believer that every brand
is in the business of whatever they
Speaker:sell,
Plus they're a media company.
Speaker:They're in the business of getting and
keeping attention and then moving people
Speaker:to take action.
Speaker:And so that really begins with a good
story and the ability to tell great
Speaker:stories. And so let's
unpack that a little bit.
Speaker:So you say some of your
best content is on the farm,
Speaker:showing people where
the chilies are grown.
Speaker:Is it a combination of that
plus seeing the product?
Speaker:I saw a post just recently and
it was like a taco or something,
Speaker:dipping it in the chili sauce.
I was like, oh my goodness,
Speaker:I'm so hungry right now.
Speaker:But talk about what does the creative
mix look like, what's working,
Speaker:and then maybe unpack a little bit
of your creative testing philosophy.
Speaker:Yeah, I'll kind of start
from the back there.
Speaker:So I have a philosophy on meta
where I'm posting up to seven
Speaker:times a day on Facebook and people
are like, well, that's too much.
Speaker:Not really. I mean, people are
just thumb scrolling nonstop.
Speaker:And I also have the stats to prove that
it's working. So I'm not concerned,
Speaker:I don't know if every brand can do that,
Speaker:but we're at a place where we can do that.
Speaker:But the philosophy behind that is
think of your Shopify product display
Speaker:page. You got your carousel
images, you got your hero product.
Speaker:Then what do you have? You
might have a testimonial,
Speaker:you might have a money back guarantee,
you might have an evergreen photo.
Speaker:You might also have
Speaker:ingredients or how it's made materials.
Speaker:And then also
Speaker:one of the other ones would
be how to use the product,
Speaker:the best case,
Speaker:and then marry that.
The last seventh one would be
Speaker:a reel, a video reel,
Speaker:some kind of how you're using the product.
Speaker:And so when you think of, Hey,
Speaker:I don't know what to post every day,
go to your product display pages,
Speaker:there's your game plan.
Speaker:And that's basically what we're
focusing on and we're really focusing on
Speaker:educating people every day.
Speaker:And then so we rotate all those
posts through the entire catalog.
Speaker:We have over 50 plus
products, and so we rotate.
Speaker:We have all that line,
Speaker:we have all those seven benefits lined
up for every one of the products,
Speaker:and we rotate that messaging out.
Speaker:And I guess one thing I didn't mention
was behind the scenes farm stuff
Speaker:that is our foundation. So most
people don't have a foundation.
Speaker:We only focus on creative.
Speaker:So.
Speaker:They're like, okay, we've got to be
creative. We've got the ad what it is,
Speaker:and you're just sort of like,
okay, build a foundation.
Speaker:It's a very simple process.
It's about education now,
Speaker:then when we go to the
farm, that's the creativity.
Speaker:That's the stuff that's going to move
the needle for us from an ad perspective.
Speaker:But guess what?
Speaker:When we go out to the farm and
we have say a jalapeno mustard,
Speaker:you know what, I saw that jalapeno
mustard a couple weeks ago.
Speaker:We got to really think about how
customers consideration cycles one day,
Speaker:seven day, whatever you want to call it.
Speaker:But we don't really spend enough time
trying to educate them through the entire
Speaker:process because I was a guy
who 30 day marketing plans,
Speaker:90 day marketing plans, six
months annual. I've done it all.
Speaker:But what was missing is now I don't
have to do any of that because I'm just
Speaker:rotating through all my products.
Speaker:And that's really helped us with just
Speaker:educating and also on conversion.
Speaker:And then going back to the farm thing,
Speaker:what set us kind of different
was we always went to the farm.
Speaker:My partner always did a great job of
making sure we get to the farm and we do
Speaker:some videos and we kind of
just talked about the product,
Speaker:or maybe the farmer was there
and we talked to the farmer,
Speaker:but one day we were driving
to the farm and I was like,
Speaker:you know what we should do? He's
like, what's that? And I was like,
Speaker:let's grab a cheeseburger and let's
just pull down the gate of the pickup
Speaker:truck and then let's just pour
our chili on it and eat it.
Speaker:And then if you see my partner, he's like,
Speaker:Sam Elliot meets Morgan Freeman
is he? He's got the voice,
Speaker:he's got the look. I mean, he looks
like an old Hollywood Western star.
Speaker:So I mean, obviously that helps
a lot. I've done videos too,
Speaker:but the reality of it is when
we did that winlock something
Speaker:that was crazy because these cheeseburger,
Speaker:there's more people that watch these
cheeseburger videos than watch an NBA game
Speaker:now, which is really weird to
think about. It's such a weird.
Speaker:It's crazy. Part of that, the NBA
ratings are down. I still am an NBA fan,
Speaker:but part of that is, man,
Speaker:we want authentic content
and we love our food,
Speaker:and it's just something really,
really special. So yeah, that's.
Speaker:Crazy. Kudos to you guys. Just really
kind of marry that connection of like, oh,
Speaker:this has to be the freshest
product because they're
literally standing in front
Speaker:of the farm eating with it. And so that.
Speaker:Was just, I love how you talk about
that. You start with a strategy.
Speaker:You start with a platform.
Don't begin with a,
Speaker:I need to create an ad.
You start with a, Hey, what is our story?
Speaker:Our story is these are fresh chilies
from the farm or real farm in hash
Speaker:New Mexico, the chili capital of the
world. And these are family recipes.
Speaker:And we've got Sam Elliott, not literally,
but your co-founders like Sam Elliott,
Speaker:he's the farmer. And so we're
going to start with that.
Speaker:We'll rotate through our products.
Speaker:We'll try to tell these
stories in a unique way.
Speaker:We'll do fun stuff like pop
open the tailgate, eat a burger,
Speaker:put some chilies on it. And so
you're starting with a foundation,
Speaker:you're starting with strategy,
Speaker:then you're expanding from there
really makes a lot of sense.
Speaker:And again, just sort of, everyone
has it backwards. They do paid,
Speaker:they do retention, and then they're
thinking about what creative they need.
Speaker:And it's like now you need a foundation
first. And that's really, I mean,
Speaker:again, you and I know some really
savvy Shopify entrepreneurs.
Speaker:I'll go and look at their organic social
and there's nothing there. I'm like,
Speaker:you're leaving money on the table or
you're leaving growth on the table or
Speaker:lifetime value on the table. I
mean, whatever you want to call it.
Speaker:Does it take work? Yes, it takes work.
Speaker:And we also do a little bit more.
Speaker:Anything worth doing does.
Speaker:Right? Right.
Speaker:And we also do a little bit more
systematic where we like and comment on
Speaker:posts on Instagram. We go on the
explore page, we go on the reels page,
Speaker:we go on the search, we look for terms,
Speaker:we engage with posts and stories
and dms and we'll DM influencers.
Speaker:So again, it is a strategy. It is not
as just simple as just creating content,
Speaker:posting it. But again,
Speaker:I wouldn't say that it's taking more
than an hour or two a day for us to
Speaker:do this for ourselves. And so again,
Speaker:I think a lot of people just
don't know where to start.
Speaker:And I think maybe that's a disconnect
because there probably hasn't been a lot
Speaker:of course boys on Twitter
selling this kind of information.
Speaker:So that's probably why it
doesn't exist. It's maybe not.
Speaker:As flashy, not as sexy,
Speaker:not as enticing or not as
throw a switch and get results.
Speaker:The number one thing people are like,
well most return on results. It's like,
Speaker:I mean, meta holds that close to the
chest because they want the attribution,
Speaker:right? But when you
marry it with the paid,
Speaker:then you see the results because the ads
are performing better because there's
Speaker:already a little bit of social proof.
Speaker:Totally. Totally makes sense. Well,
Speaker:I want to unpack a couple of other
things that you mentioned are working.
Speaker:One of them is search visibility.
Speaker:And this is interesting from
a couple perspectives. One,
Speaker:I've been a Google guy for a long time.
Speaker:I'm really a fan of just any marketing
that works. So that's my foundation.
Speaker:I love great brands. I love great
storytelling, I love marketing that works.
Speaker:But I've been doing Google forever and
did SEO back in the early two thousands.
Speaker:So I've always loved search.
Speaker:But you said organic Google is up 76%
Speaker:and now some chat GPT queries are up.
Speaker:Yeah.
Speaker:But can you talk about that a little bit?
Speaker:What is driving that Google
growth and chat GPT growth?
Speaker:What's making that happen?
You're talking about.
Speaker:My biggest pain point I'm
going through right now.
Speaker:I'm trying to get to number one
on Google for the term Hatch green
Speaker:chili, and I'm number two.
Speaker:That's amazing. It's amazing.
But the difference in traffic,
Speaker:as we well know from one two is pretty
significant. But kudos to you, man,
Speaker:being number two in a highly competitive,
Speaker:highly contested term that is
no small feat. So kudos to you.
Speaker:Nah, I appreciate it.
Speaker:But we could just lower
customer acquisition costs
down if we could just get to
Speaker:number one.
Speaker:And so it's something that's interesting
right now and you'll be able to talk to
Speaker:more brevity in this use case.
Speaker:But what's interesting is a lot of our
social media videos that we do from
Speaker:Facebook are actually
showing up in Google's feed.
Speaker:A lot of social content is really
starting to influence searches.
Speaker:And then chat GT again,
they're opening up the
Speaker:Shopify brand listing. If you want
to list your product on chat gt,
Speaker:there's a submission process right
now that they're going through,
Speaker:but also they are pulling up information
from us and from our top competitor
Speaker:on Google.
Speaker:And it's something where
Speaker:recipes are obviously going to
be a big factor in what we do.
Speaker:And Backlinking,
Speaker:I think is probably the hardest thing
that it's been the hardest thing to do for
Speaker:us. It probably is going to
be the noodle the most for us.
Speaker:We're actually working
with a firm right now that
Speaker:is trying to help us to get to number one.
Speaker:And the reality of it is
Speaker:that timeline looks like it might
be August. But at the same time,
Speaker:I think the influence of chat right now,
Speaker:it's really quite compelling and
not in addition to YouTube search.
Speaker:And so we're asking the process of
going through all our hard drives,
Speaker:terabytes of footage,
Speaker:and just making clips that we can
just upload to YouTube and TikTok
Speaker:kind of search and intent volume.
Speaker:It's such a smart idea because one,
Speaker:YouTube is the second largest search
engine on the planet behind Google.
Speaker:And especially for things like
recipes and cooking a lot of other
Speaker:categories,
Speaker:a lot of the how-to categories that
it really crushes on TikTok search
Speaker:is exploding. So both of
those make a ton of sense.
Speaker:And I'm really glad you brought
this up because I think there's a
Speaker:narrative that says, Hey,
Speaker:Google is going to get eaten
by chat GT or Perplexity
Speaker:or TikTok search. And listen,
Speaker:I think there are some existential threats
to Google out there without question.
Speaker:But you mentioned something,
and I've actually seen this.
Speaker:Google's earnings are
up quarter over quarter.
Speaker:There's more searches conducted
on Google now than a quarter
Speaker:ago.
Speaker:And so they're still in good position if
they play the game right To be viable.
Speaker:But regardless,
Speaker:there's still some opportunities for
you right now to lean into search.
Speaker:And so there's some SEO pieces
that help with traditional
Speaker:search.
Speaker:I know you're talking about
the AI SEO or whatever,
Speaker:AI optimization. I think that's
really important as well.
Speaker:And it even ties into Google with
Gemini and AI mode and things like that.
Speaker:And so love that you're still leaning
into trying to get good quality
Speaker:back links. That's something that I
think a lot of people have abandoned.
Speaker:It's still relevant,
Speaker:even though Google tried to say a few
years ago and I wouldn't really pay
Speaker:attention to the backlinks they
do. That was the core of Google.
Speaker:Google's original innovation was looking
at backlinks because those are third
Speaker:party votes on what content
to trust, they still matter.
Speaker:So backlinking leaning into traditional
SEO into AI optimization as well.
Speaker:And so what all you guys doing there
from a content standpoint that's helping
Speaker:with SEO?
Speaker:I think we've kind of
done it in two stages.
Speaker:The first SEO firm we worked with
really just helped with getting a lot of
Speaker:technical aspects
together. I didn't realize
Speaker:your website had to be,
Speaker:it was mind blowing. The amount of
detail that you have pay attention to.
Speaker:From a crawlability
standpoint, a speed standpoint,
Speaker:the algorithm making sense of it or the
crawlers making perfect sense of it,
Speaker:that sort of thing. So yeah, the technical
aspect of SEO does make a difference.
Speaker:And then we were doing recipes and we
kind of got away from that a little
Speaker:bit, but we're launching
a new YouTube channel.
Speaker:And I think it's more
in my thought process is
Speaker:we kind of got the website foundation
sort of done and now we're ranking on
Speaker:number two. Again, I
think the back linking,
Speaker:I think some more kind of current
information obviously can help.
Speaker:Really we're trying to be the
authority for hatch green chilies.
Speaker:So what does that mean? It means you
just don't come to us for sauces.
Speaker:It means you come to us fresh peppers,
Speaker:frozen freeze dried powders, spices.
Speaker:So we have to be hatch green
chilies equals fresh chili company.
Speaker:That's what you're trying to create.
Speaker:Exactly. And I think too,
Speaker:also not discounting hot
honey, spicy ketchup.
Speaker:Both those products are
having a moment right now.
Speaker:I just started seeing some local pizzerias
that are doing hot honey serve with
Speaker:your pizza and lemme tell you something
that will blow your mind and we'll
Speaker:change the game for pizza.
Speaker:It's so good. And we make
an excellent hot honey.
Speaker:And so there's definitely
those factors to consider too.
Speaker:But really where I see
Speaker:moving is we got to show up on YouTube
Speaker:consistently every day.
Speaker:And that's really the strategy
that I'm implementing right now.
Speaker:And it's so powerful because not
only are people searching directly on
Speaker:YouTube,
Speaker:but this is something that
Google announced during
Google Marketing Live just
Speaker:about a week ago, is that
there's going to be more,
Speaker:and you kind of alluded to this,
Speaker:there's going to be more
visibility of video content in
Speaker:search results. And Google's
been testing this for a while,
Speaker:but if I ask a question of Google
and we're now seeing with Gemini,
Speaker:the queries of five words
or more have exploded.
Speaker:They're up like 150% this
year versus last year.
Speaker:So more people are searching with voice
more people are searching with kind of
Speaker:an AI mindset rather than a
traditional SEO 10 blue links
Speaker:mindset. And so Google's
then weaving in like, Hey,
Speaker:here's a clip from this YouTube
video that answers your question,
Speaker:so check it out.
Speaker:And so I think there's just immense
value to a brand like yours consistently
Speaker:cranking out great content. You'll
get the YouTube search traffic,
Speaker:you'll start getting your videos
showing up in Google search,
Speaker:and then of course you
can take that audience,
Speaker:that audience you're building on YouTube,
monetize it with YouTube ads as well.
Speaker:And so just tons and
tons of benefits there.
Speaker:And that's where it is. I mean,
Speaker:what's funny is I have all
these numbers up year over year,
Speaker:and I'll be completely transparent
with where I'm at now is I'm
Speaker:not really happy with the business numbers
Speaker:from a profitability standpoint. Got it.
Speaker:Because meta just eats so much.
Speaker:And really within the last two weeks,
Speaker:I'm started to pull back
on meta a little bit.
Speaker:We're about to get into chili
season in July and August,
Speaker:so I think I can take
this gamble a little bit.
Speaker:And if we finish up 40% or 20%,
Speaker:what matters is it's profitability,
Speaker:obviously not the vanity
me of top line revenue.
Speaker:And I'm actually restructuring
everything to be more content
Speaker:focused. And we're going
to focus on the creative,
Speaker:we're going to focus on the content,
and we're really going to treat,
Speaker:we're going to make sure our
websites getting updated daily.
Speaker:We're going to make sure our
YouTube gets updated daily.
Speaker:We're going to really try to do that for
the rest of the year and see where we
Speaker:end up.
Speaker:So kind of an interesting approach and
interesting conversation right now.
Speaker:Yeah, it's so interesting.
Speaker:But as you look at how as a
brand do we differentiate,
Speaker:how do we differentiate
versus the competition?
Speaker:How do we build total enterprise value,
Speaker:whether we just hope to capitalize on
that and take distributions and enjoy
Speaker:those profits for a long time,
or if we decide to have an exit,
Speaker:having a community,
Speaker:having a consistent content
engine so hard to duplicate,
Speaker:it's so hard to match when you
do that really, really well.
Speaker:Most other competitors, most
other brands just can't.
Speaker:And so love that you're doing that.
Speaker:Love that you're leaning
into SEO to YouTube content,
Speaker:to organic social and paid social.
Speaker:And we're coming towards
the end of our time,
Speaker:but you also talked about what's
working is the owned channel growth,
Speaker:and this really ties into
storytelling and being
Speaker:intentional with your marketing,
but you got a great email list.
Speaker:You just put out great content. Can
you talk a little bit about that?
Speaker:How have you built that own media.
Speaker:And.
Speaker:Then any powerful lessons from
email and SMS that have helped
Speaker:fuel that stable growth for fresh chilies?
Speaker:Yeah.
Speaker:What's good is we have a pretty
high repeat purchase rate.
Speaker:So it's not a product that you sort
of buy and you're like, oh, okay,
Speaker:that was cool. Oh, that was
great. Lemme try it again.
Speaker:And so I think
Speaker:one of the things that we do kind
of differently to kind of help
Speaker:is, again, I'm an agency
guy. I'm a designer.
Speaker:I mean, I've worked
with Virgin Galactic and
Speaker:done stuff for ESPN and Discovery Channel.
Speaker:And so I get design, I get
Speaker:how much brand matters.
But I tell you, man,
Speaker:when you just write an email from the
heart and sign your name at the bottom,
Speaker:and it's just text only. I mean,
Speaker:people just feel like they're right
there with you kind of growing along you,
Speaker:it truly feels like a one-to-one.
Speaker:Communication.
Speaker:And I think that's been
Speaker:one of the most helpful things that we do.
Speaker:And the other thing that we kind of do
is we really lean into product drops and
Speaker:development and small batch.
So they sell out. I mean,
Speaker:I think we're going into
the season sold out of,
Speaker:I was actually going to try to do this
for the next update next week of how many
Speaker:products we've actually sold out
of going into this season because
Speaker:it's a fine line where
we're trying to forecast,
Speaker:but also be a small batch in a
way that people feel like it is
Speaker:exclusive, that you just can't get
a retail setting. And so I think.
Speaker:That, and selling out a little bit's
kind of cool. It really creates urgency,
Speaker:authentic urgency to buy the next
drop because you're going to sell out.
Speaker:And so I think just people know the
email list is where you're going to find
Speaker:those opportunities is something I
think that kind of helps people engaged.
Speaker:Yeah, that's great. Well, last thing I
want to chat about as we wrap up here.
Speaker:You talked about the Hatch
chili challenge. What is that?
Speaker:How did you execute that
and how's that working?
Speaker:Yeah, so we did a sweepstakes
giveaway that did really well
Speaker:for us that we won last year and just kind
Speaker:of got the ball rolling.
Speaker:We did just another 10,000 giveaway
two that my partner's flying out
Speaker:to give a check to the winner in person,
Speaker:the person's in Georgia, so it's going
to fly out there this Friday and do that.
Speaker:And we just got to thinking,
okay, what else can we do?
Speaker:And so we're going to
give $10,000 away to,
Speaker:it's a contest, but basically one
of the number one things people do,
Speaker:especially inspired how we
just pour chili on burgers.
Speaker:People just started kind of tagging
us and in and out and Whataburger and
Speaker:McDonald's or Wendy's, we were like, Hey,
Speaker:let's just make this a contest for
people and get the winner 10,000.
Speaker:And so we just launched it and people
are already kind of excited and
Speaker:already kind of posting about it.
Speaker:And I think it's something too that it's
just helped builds network effects and
Speaker:what are you eating?
Speaker:And I think that's what we kind
of want to do is we want to create
Speaker:a burger revolution in America.
Speaker:I think that's something
that we can have fun with. I.
Speaker:Love it, man. I love it.
Speaker:That is a noble cause right there
at the Burger Revolution. I like it.
Speaker:Chat around with it and
have fun with it. Cool.
Speaker:And so then you're building social proof.
Speaker:You're building community
network effect. You're also,
Speaker:you can use some of that content for ads.
Speaker:And so it's just a brilliant
way to build community,
Speaker:leverage that for storytelling
and ad growth as well.
Speaker:And so Chris, man, keep up with the good
work. As I said, I'm a huge, huge fan.
Speaker:I'm a customer. I love the product.
Speaker:As I've introduced it to people
in my family and to my community,
Speaker:they love it as well. And so
I keep up with the good work.
Speaker:And now I didn't want to visit in person
and see the farms and see what you guys
Speaker:are up to anytime I have
to make that happen.
Speaker:But for those that are
listening that're like, man,
Speaker:I got to try some of this stuff as well,
how can they try some of your products?
Speaker:Go to fresh chili co.com or
you can find us on social at
Speaker:the Fresh Chili Co.
Speaker:And then I'm a sucker if
you want to follow me at
Speaker:Crystalling Social and DM me, I might
send you a gift card. We'll see.
Speaker:He's a good man as far as that's
concerned in all other areas. And hey,
Speaker:you are a really good follow
on LinkedIn. Thank you.
Speaker:You talk about storytelling,
you host a podcast as well.
Speaker:You share amazing clips. And so one,
Speaker:you got to go and just
buy some fresh chilies,
Speaker:but also check out Chris's content,
Speaker:get on the newsletter, the email list,
Speaker:you'll get to see the marketing in action.
That's a great way to learn as well,
Speaker:to check him out on
LinkedIn. And then actually,
Speaker:do you want to plug your podcast, Chris,
Speaker:because you actually create some
great content with your podcast.
Speaker:Yeah, no, I appreciate it. We
just launched Share Your Story.
Speaker:It's sponsored by SendLink,
Speaker:and it's something that's
just about 40 days old,
Speaker:45 days old, and there's response again,
Speaker:I'm sort of new to it,
but as you kind of see,
Speaker:we're doing some things outside
the studio. I do have studio,
Speaker:but today we were in Washington
Park and New York City,
Speaker:and we were interviewing
Speaker:the street style interview
kind of ads. Yep, yep, yep.
Speaker:In on the street type thing.
Speaker:Yeah. So this 21-year-old kid,
his office is a park bench.
Speaker:And just to see the enthusiasm
and the rawness of a 21-year-old
Speaker:entrepreneur, just really inspiring.
Speaker:So we're trying to just kind of share
stories of how other people are kind of
Speaker:building in the space.
Speaker:It's amazing. We'll link
to that in the show notes.
Speaker:Check out Chris Lang on LinkedIn
and all the socials and Fresh
Speaker:Chili Co as well. With that, Chris,
thanks so much, man. This was awesome.
Speaker:Thanks for taking the time. Yeah,
thank you. Absolutely. And as always,
Speaker:appreciate you tuning in. We'd
love to hear more from you.
Speaker:If you found this show inspiring, share
with a friend, share with your network,
Speaker:that would mean the world to us.
And with that, until next time,
Speaker:thank you for listening.