"Everything makes sense when you have enough data." Former FBI hostage negotiator Derek Gaunt explains why the best negotiators aren't persuasive—they're curious. Learn the five levels of listening, the power of dynamic silence, and how to uncover the hidden information that changes everything.
https://coached-with-coach-keren.captivate.fm/gilt-free-ditching-your-gilded-cage-for-good
What if the secret to influence wasn't persuasion?
What if it was understanding?
In this fascinating episode of Coached, Keren sits down with Derek Gaunt—former hostage negotiator, senior coach at The Black Swan Group, and co-author of Fight Less, Win More—to explore the psychology of communication, negotiation, and human connection.
Drawing on nearly three decades in law enforcement and years training leaders around the world alongside Chris Voss and The Black Swan Group, Derek reveals why the best negotiators aren't the most persuasive people in the room—they're the most curious.
Together, Keren and Derek discuss:
- How Derek went from street cop to hostage negotiator
- The lessons he learned negotiating with people in crisis
- Why every conversation is a negotiation
- The biggest mistake people make in difficult conversations
- The Five Levels of Listening
- Why most people aren't actually listening
- The power of labels and mirrors
- How to use Dynamic Silence to transform communication
- The hidden psychology behind conflict
- What a "Black Swan" is and how it can completely change an outcome
- Why curiosity beats certainty
- How great negotiators build trust without sacrificing results
- The myth of win-win negotiation
- Why empathy is one of the most powerful leadership skills in the world
This conversation is packed with practical tools you can immediately use in your business, relationships, leadership, parenting, coaching, and everyday life.
Connect with Derek Gaunt
Website:
https://www.blackswanltd.com
The Black Swan Group:
https://www.blackswanltd.com
Book:
Fight Less, Win More
https://www.amazon.com/Fight-Less-Win-More
LinkedIn:
https://www.linkedin.com/in/derekgaunt
Other Resources Mentioned
Never Split the Difference by Chris Voss
Connect with Keren Eldad
Website:
https://www.coachkeren.com
Book:
GILDED: Break Free From the Cage of Ambition, Perfectionism, and the Relentless Pursuit of More
Book:
GILT FREE: Breaking Free From The Gilded Cage For Good
Book a Consultation:
https://calendly.com/kereneldad
Instagram:
https://www.instagram.com/coachkeren
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