In this episode, our new host Jamie Kitchen is joined by Gary McCreadie from HVAC Know It All, to look at how to avoid the dreaded call backs that occur under warranty. Call backs waste time and money and can take a serious toll on your reputation. So, how can you avoid them? The good news is the answers to that question are relatively easy to implement, don’t require a lot of time and aren’t exactly rocket science. The secret is in the planning. Tune in for a great discussion that will cover the what, why and how of avoiding call backs, and where we’ll share some hard lessons we’ve learned along the way.