In this episode, Charlotte Lacroix, DVM, JD, gave advice on how to respond to client complaints in order to prevent board complaints or legal action. She emphasized the importance of carrying license defense insurance and having an attorney assist you in responding to complaints.

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Business of Practice Podcast Hosts, Guests, and Links Episode 109:

• Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedIn
• Guest: Dr. Charlotte Lacroix, DVM, JD
• Podcast Website: The Business of Practice