Prepared Coaching: Notes, Energy, and Being Fully Present with Clients

SUMMARY:

Angie and John discuss why showing up unprepared to coaching sessions harms client outcomes and rapport, and why “work before the work” matters.

They emphasise protecting energy and presence by avoiding back-to-back sessions and building in at least 15 minutes between calls to reset, review prior notes, and track action steps. They argue that coaches who wing sessions without notes or tracking may be adequate but cannot be masterful, and that forgetting prior commitments is a “bad look” that can damage trust, renewals, reputation, and business.

They describe notes as a strategic tool that helps clients feel uniquely seen, supports continuity over months or years, and provides a story of the client’s progress when reviewed near the end of an engagement.

They also compare manual note-taking with AI note-taking, noting that AI can organise summaries and action steps, while coaches still capture standout moments and edit them before sharing.

Finally, they debate recording sessions, suggesting that recordings can help coach development and quality assurance, but may distract clients or pull them back into an old emotional state, while well-structured notes may deliver more value for client reflection and transformation.

CHAPTERS:

00:00 Prepared or Not

00:58 Willy Nilly Coaching

01:54 Energy and Spacing

04:18 Sweet Spot Scheduling

05:59 Notes and Mastery

09:35 Presence Feels Magical

10:32 Coffee Chat vs Results

13:52 Assembly Line Warning

14:57 Why Notes Matter

16:01 Rocks Pebbles Sand

16:57 AI Note Takers

19:21 Stay Present Coaching

19:58 Recordings For Clients

22:17 Transformation Over Replay

24:15 Final Session Story

25:57 Renewals And Progress

26:29 What Did You Say

28:09 Wrap Up And Next

Want to contact the show? You can leave us a voicemail. It's free to do, and we might feature you on our next episode. All you need to do is go to https://speakpipe.com/thecoachingclinicpodcast and leave us a message. You can also find our clips and full episodes on the exclusive Coaching Clinic YouTube channel: https://www.youtube.com/@coachingclinicpodcast

You can send us a video or voice message on LinkedIn:

John's LinkedIn Profile or go to PresentInfluence.com for coaching enquiries with John

Angie's LinkedIn Profile or visit AngieSpeaks.com

2023 Present Influence Productions Coaching Clinic: scale your business, acquire high ticket clients & master coaching skills 85

Angie,

2

Angie: Hey, John.

3

John: have you ever turned up to

a coaching session unprepared?

4

Angie: Oh, I would say not intentionally,

5

but yes.

6

John: What happened the last time you ever

7

did that?

8

Angie: Oh my goodness.

9

so there's 2 things that come to my

10

mind.

11

One is, am I actually prepared

for the session itself

12

and am I protecting my time

13

before the

14

session?

15

I think those things

kind of go hand in hand.

16

John: So would you rather turn up to

a session fully prepared, or do you

17

think it's fine to show up

without any preparation?

18

Angie: Oh

19

no, I, no.

20

Okay.

21

Wait.

22

Now we're, now we're, now you're talking

23

just silly because who does not wanna be

24

prepared for a coaching session?

25

I do not operate out of willy-nilly.

26

No.

27

John: You'd be surprised.

28

Let's open

29

the clinic,

30

Angie.

31

I know that

32

there are coaches out

there who do just have

33

sessions that

34

is like, all right, so what

would you like to talk about

35

today?

36

And there's no preparation

for those sessions.

37

There's no notes

38

kept, there's no no real tracking of

what the client has been working on.

39

And I can see maybe there are situations

where that can, where that can fly,

40

but it's never gonna be great coaching.

41

So.

42

What makes their work before

the work important to you?

43

Now, what are the things that you think

coaches, including yourself should

44

definitely be doing before the coaching

sessions or between their sessions?

45

Angie: Couple of things.

46

I am, I have a bunch of things actually

running through my mind, but since this

47

isn't the Angie show, I first of all

feel like, right out of the gate, I, I

48

think energy is important and I think.

49

There were different

things that affect energy.

50

It could be what was going on

in your world prior to the call,

51

and it could be what was going on

in a session prior to the call.

52

So number one, I would say that

I do everything in my power not

53

to have back to back sessions.

54

I can't close out properly while I'm

looking at the clock going, chop,

55

chop, I need to get onto the next call.

56

We have to go bye.

57

Very, very bad.

58

Look for a coach.

59

It makes our, it can make our

clients feel very undervalued.

60

And, and it could just change the

whole outcome of a, of a great session.

61

Even.

62

So there's, there's, that, that's

one thing that I would share.

63

You and I have talked about

this, like it's a little,

64

I don't

65

know, I, willy-nilly,

66

that, just doesn't work for me.

67

John: I think there are

times where I I, I try my

68

best.

69

I try my best to make

70

sure that there are significant

gaps between coaching sessions.

71

Sometimes the world works against

72

you.

73

Sometimes we just talked about this before

we recorded, but sometimes your wifi

74

connection drops out and you, you still

owe somebody minutes of that session.

75

It's not their fault that it dropped out.

76

It's not your fault either,

77

but you are

78

the one who's responsible for

delivering the, the session

79

that you said you were gonna

80

deliver.

81

so you sometimes you

can't help but run over

82

time.

83

Technical things get in

the way or other things

84

happen.

85

Then you may end up doing

things a bit more back to back,

86

but I think that usually tends to

be exceptions rather than the rules.

87

because if you're doing it all

the time, it's gonna be hard to

88

keep track.

89

And even if you're pretty good at

making notes whilst you're on the calls.

90

I still think it's gonna

91

be tough to keep on top of keep on top of

everything you're doing and to ultimately

92

distinguish each of your sessions and

show up with a clear mind, refreshed

93

energy, all those things we're

94

talking about.

95

So yeah, I, I do think it's important.

96

We can't always manage a hundred

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percent of the time, but

I think what we can, we

98

absolutely should.

99

Angie: Well, I think it's

important to figure out what

100

you're, we've been talking a lot

about personal sweet spots in

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terms of That last week we were

talking about, excuse me, How

102

many clients can you take on?

103

How many sessions can

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you really do in a week?

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So then to what

106

you said is a significant amount of time

in between, well, what does that look like

107

for you For me, it's gotta

be at least 15 minutes.

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That gives me time

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to get up, move, stretch, you

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know, ies, get water, use the restroom and

111

read the notes from the

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prior session so we have to keep

track of, I think when we start out.

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as coaches, we're very,

oh, I have a new client.

114

I am new.

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Let me read the notes, let me be familiar.

116

And then we get a little lazy, we

117

get a little over confident

and sometimes we tend to go.

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oh, I know this client.

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I know what a topic.

120

I know people who do

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this.

122

I'm not gonna say that I never

123

did it, but when I was being kind of,

when I worked for another company,

124

they were like every week adding on,

adding on, and I learned very quickly

125

that.

126

When you have one client

127

versus 30 clients, your time in between

becomes much more valuable to not

128

only yourself and your energy, but to

129

the outcomes of your session.

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so I always give

131

myself time to review.

132

What did we talk about?

133

What were the action steps

that were, it's a bad look.

134

If your client says, Hey, Angie,

aren't you gonna ask me about

135

that challenge from last week?

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That is a very bad look for a coach

when you forget and the client

137

has to remind you just saying.

138

John: Yeah.

139

One of the things I really appreciated,

when I've worked in teams and in the

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team that we were on together is

that there would always be notes.

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and if there wasn't, you'd

have to find out why.

142

It would always be nice to know, where

people were at and what had been talked

143

about and what had been worked on.

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And it was

145

always, always really helpful.

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And, I think it's good to

have that for ourselves.

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And I think you're right, laziness is

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often one of the reasons why

we don't, we like to simplify.

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We think we know, well,

I'll, I'll say this.

150

there are plenty of people in

the world who can sight read a

151

piece of music quite adequately

and perform, even perform it

152

from sight reading and, and do

a, a perfectly respectable job.

153

There are plenty of speakers

154

out there who can

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get up and wing it on the

stage and again, do it.

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Perfectly

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respectable job.

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What they can't do from

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that position is be

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masterful

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in what they're doing.

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What they can't do is really own it and

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and be fully

164

prepared and flexible

and have multiple options

165

available to them.

166

'cause they're having to

figure things out as they go.

167

They're not really prepared

or they haven't really got the

168

right head space to be able to be

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fully flexible and able

170

to adapt and bend and

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take on, or even.

172

Cover and recover things that

173

have come up before referring to things

that referring to things that have been

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instances or occasions in

people's life that they've been

175

bringing up on their sessions.

176

You, I do think you lose the ability

to be masterful in your coaching

177

if you are not fully prepared for

178

the sessions you show up on.

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Angie: what's so interesting

that you say that

180

and masterful, I think

is' a great term to use.

181

I mean, they, they say you have to put.

182

10,000 hours into something to

become a master at it, regardless

183

of what anybody else says.

184

Right?

185

I, I don't know who came up

with that and who they are.

186

I certainly have more than 10,000

hours of coaching in, in, under

187

my belt, probably closer to 15.

188

And that's a lot.

189

But that doesn't mean that I

am a great, that I'm gr maybe

190

I, maybe I'm worse a coach now.

191

I am

192

not, but maybe I am.

193

Because I am a

194

little bit more lazy or I'm,

I, I'm not as focused as I was.

195

And so something that you said just

brought up and I, something that

196

clients have said to me over the years,

197

because I'm so in tuned with their

individual journey, whether it's

198

personal, professional, or both, that.

199

You can, you can bring up something

and say, I remember we talked

200

about X, Y, Z, and I can point to

a specific, or reference a specific

201

moment in their coaching journey.

202

And at the end of the coaching,

the session, what did you value?

203

What didn't you love?

204

what really stuck out for you.

205

That always when I'm able to

reference something from not

206

yesterday or the day before, ha

ha, but like months or years ago.

207

That is so impactful for the

client because they really feel.

208

By the way, you are, if you can reference

something from long ago, that that really

209

shows that there's, an astuteness to

your approach, but they appreciate that.

210

They know that you are then dialled in

with them and their journey and they,

211

they might feel like, this is my goal.

212

I want every one of my clients

to feel like they are the feel

213

like they are my only client.

214

I'm not rushing, I'm not saying,

Hey, listen, I have a hard stop

215

at three today, so I have to go.

216

I have another client.

217

They understand it, but I can

tell you it doesn't feel good.

218

That's it.

219

They want undivided attention.

220

John: Do you remember at the

start of the year, I told you

221

what my word for the year was?

222

Angie: Oh yes, I know.

223

Wait, what was the word?

224

Oh my god.

225

Don't test me.

226

Ah, stop it.

227

present presents

228

John: Well done.

229

Well done.

230

Yes, absolutely.

231

So, I, I remember yours.

232

Yours was no, if I remember

rightly, but, but well, well done.

233

So, yeah, presence.

234

Now to me, to me, preparation,

practise, preparation.

235

These are things

236

that allow you to be more fully

present with your clients.

237

I think that's, that's

incredibly powerful.

238

And as you, as you rightly say,

being able to pull stuff out from

239

previous sessions or even from like

early on in the coaching relationship

240

with people you've been working

with a long time is magical to them.

241

It says you really have been

hearing, I hadn't even, hadn't

242

even thought of that myself.

243

And look, you just pulled

a rabbit out of a hat.

244

What a magician you are.

245

Angie: right.

246

And listen, and I, and it's funny

because I don't think there's

247

anything, I mean, it feels magical.

248

I hate, I, I know I make a lot of

249

doctor references, but imagine going

into your doctor who's been your

250

doctor for years or for a period of

time, and every time they come in It's

251

like they just met.

252

It's like Groundhog Day.

253

They just met you again

for the first time.

254

Now, I

255

know that's a bit of an

exaggeration in the coaching

256

world, but think about that Are

257

you

258

making your clients feel

like that to some degree?

259

Well, what's going on

260

this

261

week?

262

Eh?

263

Come on.

264

Right?

265

Dig a little deeper.

266

Connect with

267

that person beyond the

268

Hey, how are you?

269

How's the week been?

270

Okay.

271

Now let's get to the real

272

work.

273

And last time we spoke or I was

thinking about something from

274

a previous session where you said

275

X, Y, or Z, did you give them

some type of action step?

276

Like be aware of what you

are presenting within your

277

sessions, because if you don't.

278

Oh boy.

279

They may not.

280

You may not.

281

Okay, lemme try this again.

282

They, your client may not recognise

the art of you and your co,

283

like the art of your coaching.

284

Until you illustrate it to them, until

you do reference something, until you

285

still, until you do challenge them

in a way, they don't appreciate the

286

answers, they don't appreciate the,

well, here's what I think you should do.

287

'cause sometimes we, sometimes

we do step into like consulting.

288

But when you are.

289

able to dig and dig and know where their

tough spots are and point to those.

290

That takes real thought effort and

consideration for that to happen.

291

Otherwise, you're just having, I, I

used to call it the $500 cup of coffee.

292

Nobody wants to have a

500 cup of coffee with me.

293

Nobody want, or you,

they want real results.

294

And part of that is your

commitment to their journey and

295

knowing it, understanding it.

296

You're the guide.

297

John: I must admit, like?

298

very early, my very early days of

coaching, I think I was pretty super

299

lazy about, about making notes

and keeping track of things.

300

With

301

clients.

302

And, and until it became a problem, until

303

it became an issue on

calls where there was stuff

304

that clients expected me to

remember, they'd talked about on

305

previous calls, and I didn't remember.

306

And, And there's like, there's

like, oh, now that, that not only is

307

embarrassing, it's problematic.

308

You lose

309

rapport, it causes

310

potentially a rift in

the client situation.

311

It says to them a bit, oh, I'm not

312

sure you care

313

enough.

314

That you've really been paying

315

attention properly.

316

To me that's

317

very damaging

318

to client relationships and and far

319

from advisable.

320

So it might make things

easier, for you, but,

321

it's, in the long term, it's

not gonna help your business and

322

your professional reputation.

323

And so who do you really want, who

do you really want to be showing

324

up as as a coach, someone he just

325

sort of scrapes by and

does the bare minimum.

326

Or somebody who is

327

showing up and committed

to being masterful in their

328

craft and doing

329

the best they can servicing

themselves and their

330

clients the very best that they can.

331

Which of those are you?

332

Which of those are you committing yourself

333

to?

334

Angie: Yeah, listen, you can't,

I, listen, I am gonna say this and

335

there are gonna be people that Twitch

when they hear me say this, but I've

336

experienced coaches that they just,

they, it's just an assembly line.

337

I'm being honest.

338

And they just kind of burn 'em and

turn 'em, and they, they, that's fine.

339

That's their business

model and not for me.

340

I don't advise that if you really wanna

make an actual career out of this, where

341

you build a brand and a reputation around.

342

Who you are as a coach.

343

With that being said, I, I also

think, like you, you mentioned

344

like the note taking piece.

345

I don't really think

that in the beginning.

346

I just love notes to start

with, but nobody ever said

347

to me, you should take notes.

348

I, I, although I always did take

notes, I don't think I understood

349

the value of having them.

350

Notes are actually a strategic

tool for you use as a coach.

351

It's not just busy work or, and I,

and I think I started taking notes

352

for myself and then later realised

that sharing notes, 'cause somebody

353

said, Hey Angie, do you think you

could share your notes with me today?

354

And my first thought was no, because

there are my, it's like saying to the

355

doctor, what did you write down about me?

356

So, but it was also an an, it was a lens

shift for me that, oh, well I should

357

share some notes with them because.

358

It's also an illustration.

359

It's something to use at the end of their

journey or when they're done with their

360

sessions to say, I want you to go back.

361

Do not, by the way, and this all

bring lends itself to the idea of do

362

not count on your own memory that,

oh, I think I know them so well.

363

I'm gonna re, John and

I are very close, right?

364

And this personally as well.

365

And he just challenged me on the spot

and said, do you remember my word?

366

And I'm like, whoa, wait, wait.

367

So it's nothing personal, but John

knows don't rely on Angie's memory.

368

I have to write everything down.

369

I'm busy, right?

370

There's a lot going on.

371

So to the point I'm making here is for

us, as close as we are and often as

372

we talk and the things that we talk

about, even with the closest people

373

in my life, sometimes the details.

374

Get lost.

375

Right.

376

And we forget.

377

So don't rely, that's an

illustration right there.

378

Don't rely on your memory because

you might get some of the big,

379

the, the, the, the rocks and the

pebbles and the sand hole thing.

380

You might remember the rocks.

381

But the pebbles and the sand

are really where the work

382

actually get is getting done.

383

And I'm gonna tell you, you

are not going to remember.

384

So, and until I started the practise of.

385

Keeping notes and sharing notes.

386

I didn't really understand that value

and then thought, oh, highlighted

387

scribble, like I, you don't even

wanna see what my notes look like.

388

I take separate notes, of course,

for the client, but it's a great

389

reflection for both of us to go

back and say, how did we start?

390

Where did we begin?

391

What does the journey actually look like?

392

And that's what people love

to see because they forget.

393

As you're moving through session

to session, we forget the details.

394

John: I will say we, we are in an age

of AI note takers, and I do use them.

395

I use them with clients and.

396

They provide helpful summaries

sometimes of what's been discussed and

397

what's been committed to, and

all those sorts of things.

398

So I, I think in the very least, we

399

should probably consider those

400

to be, a normal SOP for our business as

401

something,

402

something we do as standard

industry, industry standard, that

403

you at least have AI notetakers.

404

And I will say this, I,

I generally only note

405

things down during a

call if they stand out

406

for me.

407

Something stands out, something

they said that's significant.

408

I will make a

409

note of

410

that because I don't know if the AI note

411

taker's gonna pick that up or not.

412

Or underline it in the way that,

I've, I've spotted something that

413

I think could be significant.

414

I might want to explore it.

415

I'm gonna make a note of

that and, and add that in.

416

That's for, for my notes.

417

The AI notes I tend to share with the

clients is that you can see exactly

418

what No is just a, it is basically just.

419

Angie: yeah,

420

John: back what we've talked

about in the meeting, and I

421

Angie: right.

422

in a much more organised way, by the way

423

like Right.

424

That's the beauty of ai.

425

I started using AI only within

the last, say, six months for note

426

taking, um, to share with client.

427

And the beauty is, guess what?

428

I get to

429

check it and add to it, or subtract from

430

it.

431

If I need to, if

432

I can, you know, and then before I send

433

it, it's, I still

434

have

435

control, but I will say that AI

436

has a magnificent way of

keeping things orderly.

437

because here's the thing, think about

438

your, your sessions.

439

Sometimes they volley

440

back and forth and you might

start talking about a topic and

441

then it goes away.

442

We go to something else

and then that other

443

topic comes back

444

and other the notes that

445

we take.

446

Are going to reflect the

course of the session

447

itself.

448

It's a pain to go back

and say, okay, now let me

449

think about this.

450

My notes, it doesn't

451

matter 'cause I understand

my short and hand.

452

I understand why I have circles around

things or stars, and I still do that.

453

I know people are like,

are you outta your mind?

454

I'm like.

455

This is my thing, right?

456

This works for me.

457

And the client still gets an overview

or high level overview of what we

458

discussed, what their action steps are.

459

They'll say, Angie, can you

send me the action steps?

460

Yeah.

461

They're already there.

462

And AI takes care of that for me.

463

So, whoop boo.

464

It's made our lives as, as coaches, I

think, much easier, but, but don't get

465

lazy about connecting with your people.

466

John: Right.

467

I wanna be as, I, wanna be as

468

fully present with people

as I, can on the call.

469

So I don't firmly try and,

take notes during the call.

470

I

471

wanna be fully listening, fully paying

472

attention to them.

473

That's why I say I make notes if it

really, if something really stands out or

474

something, I, think, alright.

475

I I feel like I need

to make a note of that.

476

otherwise I do rely

somewhat on the note taker

477

now for, for doing that.

478

But it does help

479

me, it does free me up to be, I think

480

more fully present on,

on my coaching calls.

481

But here's a question for

482

you.

483

How do you feel about

484

clients having access to recordings

485

of their coaching calls?

486

Do you think that's a good thing

487

or not a good thing?

488

Should clients go back and

489

listen

490

to coaching calls?

491

I have a take on your

492

first.

493

Angie: I don't think

I'm a super fan of it.

494

Only I, I don't know.

495

I, I think it's taking those raw

moments and, I, I guess there's benefit.

496

I mean, I'm be, if I'm being honest,

yes, they can hear themselves, but I

497

have to be honest, I think that when

I've had that experience, because I

498

did work for a company where each and

every call was recorded and they were,

499

I feel like a recording, this call

may be recorded for blah blah, right?

500

But ha ha.

501

and it's interesting because.

502

It was utilised at the time,

more to protect me as a

503

coach or protect the coaches.

504

Like she said this to me, and then

they go back and listen and go,

505

no, that's not what he or she said.

506

but I think for people to go

back and listen, I don't know if

507

they're focusing on the answers.

508

I don't, I, I haven't had great

experience with that as a tool.

509

John: Yeah, so when

you're managing a coaching

510

team,

511

to me it makes sense that you

would want to ideally hear examples

512

of coaches on the calls to see

513

how they're coaching and, and, and

to get that and to see if there's,

514

see if there's some things that we

might, that they might need a little

515

coaching And guidance on as well

516

to help

517

to help things be more uniformly

delivered for your, for your

518

Angie: Correct.

519

John: So in the team, it makes perfect

520

sense to me.

521

working for yourself, it probably

makes sense if you have a business

522

coach or coaching business coach

to have them look at a few of your

523

sessions and sit with you and help you

524

improve on them.

525

It, I don't see any reason why

that would be beneficial for you,

526

but probably not to do all of them

because I think you can always get

527

into this thing with your sessions

528

where, they already

529

would record one session that went.

530

Great

531

record a session that didn't go so

great and get feedback on those so you

532

can see what you're doing really

well and you can see where there's

533

where room to pull things up.

534

You will always find things you

could have said di differently or

535

you might pick up something you

536

didn't pick up before when you

were live on the call and you might

537

end up beating yourself up there.

538

So

539

there there's good and bad, but

as far as clients are concerned.

540

I think with sort of, I aim for

transformation on coaching calls.

541

I want them to come off,

I want 'em to feel great.

542

I want 'em to feel

543

prepared that they know

what they're gonna do.

544

They feel great about doing it.

545

they have, they

546

have their way

547

forward.

548

Anything they've been feeling

549

stuck around or kind of an issue

for them that we've at least started

550

to deal with if, if we haven't

551

dealt with it completely.

552

I, I'm aiming

553

for transformation and so

if they're going back into a

554

recording, because I don't give

them the recordings, but if they

555

were to go back into an audio

556

recording of the session.

557

They're going to potentially

558

reassociate themselves back into

that old state to go and do that.

559

And that's not something

I really want them to do.

560

I

561

want them to follow, follow,

562

on from where they are now.

563

I can appreciate if there's been

something that was just gold for them in

564

a session and they

565

want to go back and

566

replay that.

567

Yeah, sure.

568

But there's also stuff that may not be

569

so gold that could

570

actually, tip the scales in the other

571

direction.

572

is not necessarily what you want.

573

So I have

574

Angie: no, I think what

you're saying is true though.

575

Like I think that maybe

having or listening to record.

576

Learning is great for a

coach to learn themselves.

577

Like everything, everything from tonality,

energy, deeper questions, oh, I missed

578

an opportunity, something like that.

579

But I think that ai, I have to say this

now, challenges the depth to which we

580

can share information with a client.

581

It's changed, I should say.

582

It's, it's.

583

I don't even think that

I could, in notes that

584

I would share with a client be as in

585

depth as I, as AI is.

586

So I'm

587

not gonna mess with it

I'm leaving it alone.

588

If they have that, they certainly don't

need a, a recording, if you will, or a

589

video recording, however you choose to

590

coach, because to me, I think it's just

more of a distraction hearing it that way.

591

But if you're reading

something, it's like, oh.

592

I, I have to say this, one of the

things that I do at the second to last

593

session with a client is I challenge

them and I do it myself as well.

594

I say, this is what you and I are doing.

595

You're gonna go back to the very

beginning and you're gonna read any notes.

596

And I encourage them to take their

own notes because something like

597

you said might be gold for them.

598

That isn't gold for me.

599

I can't decide that so go

back and read the notes.

600

Then I want you to come into our next

session with a really high level, like,

601

what, what are the biggest, growth spaces

that you've experienced that you now see,

602

And what do you think challenges are?

603

New, old, expanded.

604

I have more challenges than I did before

because I have a higher level of awareness

605

and clarity maybe, but regardless of how

I throw it out there to them and make

606

the suggestion and, and do the practise.

607

Every single time they come

back to that final session, I

608

go, so how was that experience?

609

That's always the question.

610

' cause I look at it and it's, it's a story.

611

They are reading it like a story of them.

612

You are not gonna get that if

I, give somebody like, here's

613

all the 15, 30, a hundred videos

of you and us or recordings.

614

It isn't going to have the same

impact as sitting there and

615

reading the story of their journey.

616

It is so impactful for them.

617

So there you go.

618

Right.

619

Throw it out there and, and give them that

gift because that's why they're doing it

620

It's the reminder and it's very, like you

said, I think it has some like magical

621

properties to it because I don't think

they expect to have that experience.

622

John: I'd say early on as well, one

of the reasons why I think I struggled

623

to renew clients was because we

624

didn't really have that

625

and and.

626

And I do think it was a problem

627

because it was just week to week.

628

So all the progress

629

and transformation they were

making was normalised by the next

630

time that we

631

spoke.

632

And so their, their baseline

of normal or what they

633

could do just kept

634

rising.

635

And, and they weren't necessarily

attributing that to the coaching sessions

636

because we hadn't plotted out or reviewed

the journey that had been taking.

637

I'll say this, don't you just hate it

when you say something on a call and a

638

client says to you, that was amazing.

639

What did you just say?

640

You just

641

Angie: if you guys could.

642

John: what?

643

what did I just say?

644

I don't know.

645

What did.

646

Angie: Oh my God.

647

Listen, I don't know.

648

I should make a whole session a

whole recording out of that because

649

honestly, I go, wait, what did I say?

650

And it's not because I'm talking so

651

much I can't remember,

but I'm like, wait, what?

652

I'm so in the

653

moment.

654

That I, am Sorry.

655

I don't

656

know And I've said, I just said.

657

this last week.

658

what it will be in the notes?

659

You have to find it in the

660

notes because I can't remember.

661

I

662

don't, it's, I don't know.

663

I, I don't know

664

What I just said.

665

Can you tell me what

was, what was I talking

666

about?

667

And it's not because I'm

not present, it's because

668

I am present.

669

I'm not wor, I'm not worrying

about What I'm saying.

670

I'm just saying it and yeah,

somebody just somebody just stopped

671

me last week and said, wait, what

672

did You say?

673

And I go

674

I don't know.

675

what?

676

did I

677

say?

678

I

679

dunno.

680

John: That's the worst.

681

I think we, I think we all do it.

682

I think we all do it.

683

that, that may be, that may be

is a case for recording sessions.

684

I don't know.

685

But, but it, it is a pain 'cause.

686

I never, I can never remember.

687

What did I just say to you two seconds

688

ago?

689

I ha I have no idea.

690

I have no idea.

691

And, and even if I tried to say it

692

again, I won't say it the same way.

693

So,

694

Angie: exactly.

695

John: the same impact.

696

Yeah,

697

Angie: Sorry, I speak organically.

698

Right?

699

This isn't a practised,

interaction if you will.

700

So

701

John: I, I hope, I hope today that

we've at least made the case for being

702

prepared, having the notes and, and how

that can actually have a very positive

703

impact on your coaching relationships,

probably on your renewal rates and

704

all those good things as well that

you want for a successful business.

705

And, we'll, we'll come back with,

we'll come back with some more.

706

Cool stuff like this on

another episode very soon.

707

So stay tuned.

708

We'll be back before you know.

709

Angie: Yes, we will.