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Erica Leonor: Turning Your CSR Team Into a Booking Rates Machine
Episode 87 • 17th June 2026 • Beyond The Tools • Reflective Marketing
00:00:00 00:31:30

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Why do some companies book more calls than others, even when they're getting the same leads?

Erica Leonor shares how intentional communication, voice training, and better customer conversations can transform CSR performance and dramatically improve booking rates. This episode explores the powerful connection between marketing, customer experience, and the voice customers hear first.

👉 Full show notes: http://www.beyondthetoolspodcast.com/

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