037 How to create a customer focussed culture with Benjamin Drury The Culture Guy © | Customer Experience Tips
My first guest of season 3 is my good friend Benjamin Drury, The Culture Guy ©. Ben joins me for a great conversation on How to create a customer focussed culture!
I love customers, and specifically, how I can create a magical customer experience for them. But from experience alone, we know that being customer focussed, starts from building a great culture in your business.
"Everyone and certainly every business needs a bit of Ben aka The Culture Guy in their life. Ben's been a fabulous asset to us as he's sculpted lots of our thoughts and ideas into what is now our brand's culture and values. An instrumental document for the growth of our business. As well as all of that, Ben's just a blimmin' nice chap and an awesome human being" - Alan Braithwaite, Yellow Tuxedo
I absolutely loved this conversation and Benjamin certainly knows his stuff and is absolutely smashing the culture game right now for businesses. Not only is this conversation engaging and exciting, but it's an insightful conversation that will inspire you to create a customer focussed culture today.
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You can find out more about Benjamin's work at https://thecultureguy.co.uk/
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