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First Impressions Matter
Episode 436th March 2025 • Your Community Strategist • Rachel Starr
00:00:00 00:23:07

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In this episode, I dive into one of the most critical aspects of community building: onboarding new members. I'll show you why most new members vanish within their first week, and walk you through my step-by-step system to create an onboarding experience that keeps them engaged, connected, and excited to participate.

Timestamps:

  • 01:02 The Importance of Community Building
  • 01:18 Weekly Dive into Community Essentials
  • 02:04 Understanding Community Onboarding
  • 02:39 Common Onboarding Pitfalls
  • 03:38 The Three Biggest Problems with Poor Onboarding
  • 05:03 Transforming the New Member Experience
  • 05:22 The Foundation of a Thriving Community
  • 06:37 Circle: The Ultimate Community Building Tool
  • 08:18 Creating Your Perfect Onboarding System
  • 08:27 Key Elements of Effective Onboarding
  • 11:46 Implementing Your Onboarding System
  • 16:40 Case Study: Successful Onboarding in Action
  • 18:21 Common Onboarding Mistakes and Solutions
  • 20:35 Action Plan for Effective Onboarding
  • 22:03 Conclusion: The Impact of Onboarding

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