Learning can’t be treated like an extra anymore. Not when the pace of change is this high.

Kerri O’Neill, Chief People Officer at Ipsos UK & Ireland, joins me this week, and we look at what it takes to build capability in an intentional and useful way, especially when strategies, markets, and tools keep shifting.

We talk about why organisations need to focus less on big learning programmes and more on clear outcomes, everyday practice, and the human skills that still matter no matter how much technology changes.

This episode is a useful one for leaders, HR teams, and anyone thinking seriously about how people keep learning, adapting, and making good decisions when the future feels anything but settled.

Highlights:

(02:28) Why capability building starts with commitment

(05:28) Focusing on outcomes instead of fixed learning plans

(09:48) Why learning with others matters, especially around AI

(13:20) The human skills that still matter in an uncertain future

(35:52) The risk of relying too heavily on AI for people decisions

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