Richard chats to James Ratcliff, Managing Director of London-based Ratcliff IT, a Managed Service Provider who works with Small and Medium-sized businesses in the London area.

They discuss the impacts of Covid-19 on both an MSP business and their clients, the opportunities that have been uncovered within the crisis, and there is a big emphasis on positivity and the importance of human relationships. 

James also shares the tools and the resources he’s using within his MSP, to really help focus on the business in order to inform and help make those important decisions about the next steps and the future beyond.