This episode is sponsored by Phaedon.
Download their 2026 research paper on Humanizing Loyalty here now.
Kate O' Brien has been the General Manager of Loyalty at Air New Zealand for the past five years.
Kate leads and holds responsibility for the Loyalty business including strategy development and execution, partner relationships and negotiations, airline loyalty tiers and benefits, data and analytics and P&L ownership.
Hosted by Carly Neubauer
Show notes:
1) Kate O' Brien
2) Air New Zealand
3) Air Points
4) Dare to Lead: Brave Work. Tough Conversations. Whole Hearts. - Brené Brown
