Clients and customers decide between days 0-90 of joining a program to STAY or LEAVE.

It’s too late to wait until the end of a client contract to try to make things right.

Onboarding clients in a comprehensive and individualized way is the make or break for retention in online coaching and education businesses.

Not to mention onboarding has the power to develop an “invisible marketing engine” of steady, qualified referrals from happy, satisfied clients.

In this episode I’ll reveal how onboarding is a true event with a beginning, middle, and end.

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