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In this episode of The Community Lab, we will be taking you on a deep dive into the crucial role of branding in community planning. Let's move beyond the traditional view that branding is all about picking the right logo or color scheme.
We're here to show you that true branding is much moreβit's about defining your community's vision, mission, and values at its core. I'll walk you through how to select colors and fonts that truly reflect your brand's unique personality and discuss the significance of maintaining a consistent brand voice to engage your audience effectively. Whether you're in the midst of rebranding or starting a community from the ground up, we've got plenty of insights. Join me as we unlock the secrets to successful community branding.
Transcript: https://share.descript.com/view/oxaC1FnMj6A
Hi friends, it's me, Rachel.
Speaker:Pull up a comfy chair.
Speaker:Grab a cup of your choice.
Speaker:For me, it's coffee.
Speaker:And let's chat.
Speaker:You might want to grab a trusty old notebook or your favorite
Speaker:digital doodad for this too.
Speaker:Choices, choices.
Speaker:You see, every community starts as a mere twinkle in someone's eye,
Speaker:a spark of an idea, if you will.
Speaker:And like every ambitious endeavor, we've all had those moments of,
Speaker:Build it and they will come!
Speaker:Only to be met with the echoing chirps of digital crickets.
Speaker:I mean, raise your hand, right?
Speaker:So, what's the missing piece?
Speaker:Well, other than handing out free tacos at your digital doorstep, Which,
Speaker:incidentally, if you figure out how to do that, can you give me a call?
Speaker:Yeah, okay, great, thanks.
Speaker:The secret sauce is in the planning.
Speaker:I drive my family nuts with my planning.
Speaker:I plan everything.
Speaker:I plan my day, I plan our weekends, I plan our meals, I plan it all.
Speaker:So I'm going to talk to you today about the art of vision planning.
Speaker:And not just any kind of vision planning, but vision planning.
Speaker:The next step in the roadmap of your business, a virtual community.
Speaker:And no, this isn't going to be the newest fad from a self help seminar.
Speaker:It's about creating a thriving digital community with structure and goals.
Speaker:And yes, a bit of that magic dust.
Speaker:So let's dive in.
Speaker:Step one.
Speaker:From daydreams to daydue, your vision.
Speaker:So I want you to close your eye.
Speaker:Imagine your community.
Speaker:What's the chatter like?
Speaker:Are they swapping knitting patterns?
Speaker:Debating the best pizza toppings?
Speaker:Which we all know, there's no debate, it's pepperoni and banana peppers.
Speaker:For sure.
Speaker:Diving deep into podcast episode theories or comparing their
Speaker:latest rocket launches to Mars.
Speaker:Yes, podcast series can be just as intense as rocket science, folks.
Speaker:Okay, maybe not that last one, but you get the gist.
Speaker:Start with a clear vision.
Speaker:This isn't just about a community, it's about your community.
Speaker:When I began developing the Community Lab, my vision was crystal clear.
Speaker:I'd already developed, launched, and continue to maintain two
Speaker:very thriving communities.
Speaker:Both of which, in niche markets, Both of which highly successful
Speaker:within one of those communities.
Speaker:We've already hosted a full day event with over 20 speakers and
Speaker:three speaker tracks and breakout sessions and over 700 attendees with
Speaker:our second round coming soon, where we look to double that attendance.
Speaker:Imagine getting an audience of 700 ready made buyers.
Speaker:700 people who are there for you and you alone.
Speaker:It's like a dream come true when you're trying to sell that next big idea.
Speaker:That next course launch, the next podcast, you name it.
Speaker:Building a community around it should be on that roadmap for you.
Speaker:I want to demonstrate that digital communities are the most vibrant
Speaker:and fulfilling platforms for bringing your dreams to life.
Speaker:With the incessant clamor of conventional social media.
Speaker:Those intimate interactions have developed into mere clicks,
Speaker:instead of genuine connections.
Speaker:And if there's one valuable lesson I've inquired during my two decades
Speaker:of business, it's that people make purchases from other people.
Speaker:So I was reading through this fabulous book I absolutely love called Invisible
Speaker:Influence by the one and only Jonah Berg.
Speaker:Well, let me backtrack for a second here.
Speaker:We don't really know one another well.
Speaker:One thing you should know about me that's probably really important is that
Speaker:I am a giant nerd, like, in all ways.
Speaker:I love Parks and Rec and The Office.
Speaker:I watch both from start to finish every year, if not once, maybe twice.
Speaker:I also loved every Marvel movie up until The Endgame.
Speaker:Don't get me started on Phase 4.
Speaker:And I love to read.
Speaker:I love to read actual books.
Speaker:And hold paper in my hand, and I know it's crazy.
Speaker:I'm telling you to make a virtual community.
Speaker:I'm going to tell you how to plan out your community using a whiteboard
Speaker:that's online in a Miro account.
Speaker:I'm going to tell you all these really great tools that you can use to help you
Speaker:be organized that have nothing to do with paper, but I still use post it notes.
Speaker:I still write down notes.
Speaker:And even though I obviously have to keep my life managed with a digital calendar,
Speaker:I also write out every day in my really pretty planner that I buy every year from
Speaker:Emily Leigh because there's nothing cuter.
Speaker:There's still something very satisfying about creating lists and marking out
Speaker:the things when you get them done.
Speaker:And that might be my 44 year old self saying that but I love it.
Speaker:Know let's go back to Jonah and you'll start to understand why his book
Speaker:Invisible Influence It's so beneficial to understanding how people buy and
Speaker:understanding why building a community and having that true vision is important.
Speaker:So what are the things he talks about in there?
Speaker:He spills the tea on the power of conformity.
Speaker:So let me give you an example.
Speaker:What do you call the fizzy drinks you drink out of a can?
Speaker:Do you call them a pop?
Speaker:Do you call them a soda or are you one of those?
Speaker:It's a coke.
Speaker:You know?
Speaker:I'll have any Coke sort of people.
Speaker:I'm a soda girl, but I know pop people.
Speaker:I grew up in the Midwest, spent a lot of time in Montana and out Montana.
Speaker:They're definitely called pops.
Speaker:You head down south and it's suddenly a Coke.
Speaker:A Coke's a Coke, right?
Speaker:No Coke's a Pepsi.
Speaker:Sometimes it can be really confusing.
Speaker:So, some of the concept boils down to our hometown vibes, but a sneaky part of it
Speaker:is where our feet are planted right now and the crowd that we're mingling in.
Speaker:Kind of makes you wonder.
Speaker:When I was crafting the community lab, it hit me.
Speaker:The whole conformity, Jess, it's not just about drinks.
Speaker:It's about the secret sauce and vision planning of buzzing digital community.
Speaker:I wanted to be able to bring to the table and show course creators, podcasts, hosts,
Speaker:coaches, consultants, that the thing they're missing in their business roadmap
Speaker:is their own vibrant community, a place where you can be seen, you can be heard.
Speaker:And the noise, a traditional social media is gone.
Speaker:Now, don't get me wrong, there is a time and place for traditional social media.
Speaker:You will see me and you will see the Community Lab all over social media.
Speaker:But that's because social media has its place and its place is to
Speaker:help push us in that algorithm.
Speaker:It's to help us get seen by audiences that wouldn't typically see us.
Speaker:And there comes a time where you can sell it on word of mouth.
Speaker:There's some big names out in the market that have no problem launching their
Speaker:own private community today and have 10, 000 members in their first hour, right?
Speaker:Now, what I'm saying here is that hosting that private community allows
Speaker:you to know that when you put out information in it, when you drop that
Speaker:podcast episode that you've worked hours and endless amounts of time on.
Speaker:To have it be just perfect, then it actually is going to get listened
Speaker:to, that your peeps will see it.
Speaker:They're going to see it in the app in their phone when they get a
Speaker:notification and it says, Oh, there's a new episode of the Community Lab.
Speaker:I'm dying to listen to it.
Speaker:Opposed to it getting lost in an inbox, it getting lost in a notification feed.
Speaker:So there's a time and place for all different types of marketing.
Speaker:And I'm a huge proponent of building that email list because
Speaker:that email list You own it.
Speaker:If you do not own your algorithm or your social media feed.
Speaker:So let's talk a little bit now about what is the secret sauce to
Speaker:vision planning your community and how you plan out your community.
Speaker:You might already have a community.
Speaker:You might already have a Facebook group and you say, Rachel, why would I move
Speaker:my Facebook group off of Facebook?
Speaker:Well, there are a lot of reasons to.
Speaker:First and foremost is.
Speaker:Control and ownership.
Speaker:You don't actually own anything on Facebook's platform.
Speaker:So that group that you tirelessly cultivate and nurture, it all lives on a
Speaker:platform that you have no control over.
Speaker:None, zero, zilt!
Speaker:And we all know, we've all seen the horror stories where you go to log in one day
Speaker:and you've magically broken some rule.
Speaker:And now you have to go through a process to get access to your group back because
Speaker:at the end of the day, it's not really your group, it's Facebook's group.
Speaker:So that's number one.
Speaker:Number two, a lot of people.
Speaker:Are leaving Facebook, a lot less people are statistically
Speaker:logging into Facebook daily.
Speaker:Other social media platforms have far surpassed the activity
Speaker:that Facebook used to see.
Speaker:And it really is getting left in the dust.
Speaker:A report from 2021 saw that Facebook was losing 2 million
Speaker:daily active users in the U.
Speaker:S.
Speaker:and Canada.
Speaker:And, more importantly, 57 percent of us adults reported using
Speaker:Facebook less frequently, so less frequently logging into Facebook
Speaker:means they're less frequently likely to engage with your community.
Speaker:Now imagine creating a private community, a community where you
Speaker:control the ownership and you control the members experience.
Speaker:So no more logging in and having to see a bunch of retargeted marketing.
Speaker:Or posts that have no reference to you.
Speaker:Now imagine that your community member simply looks down at their
Speaker:phone and they see, oh, there's a new little red notification on the
Speaker:icon for the app for my community.
Speaker:And I click it, and when I open it, I can see the content that I want to see.
Speaker:And there's no ads inside.
Speaker:Now don't get me wrong, you can totally monetize your community
Speaker:and offer ad space inside.
Speaker:You can do affiliate marketing inside your community.
Speaker:There's also a right and wrong way to make people have a really great
Speaker:experience and there's a nice balance.
Speaker:I don't get me wrong, inside the community lab, I'm going to show
Speaker:you all the tools that I love.
Speaker:I'm going to give you links to them.
Speaker:And on occasion, I'm going to get a little bit of a feedback
Speaker:for sharing that information.
Speaker:But nine times out of 10, I've just negotiated that
Speaker:so that you get a discount.
Speaker:Now, that's a nice way of presenting information.
Speaker:Of presenting products.
Speaker:And then there's the in your face all the time, check me out.
Speaker:People are kind of over that type of marketing.
Speaker:People want more strategic marketing.
Speaker:They want to be marketed to, but they don't really want to admit that
Speaker:they know they're being marketed to.
Speaker:And this is where Facebook fails.
Speaker:And they fail.
Speaker:big.
Speaker:Now, last but not least, I am going to talk all the time about how you
Speaker:have to start an email list, how you have to grow an email list.
Speaker:I'm going to teach you how to do those things.
Speaker:I've done them from, I don't even know how many clients at
Speaker:this point, but your email list.
Speaker:Is your golden ticket That's where the profit part of Passion
Speaker:and Profit come into play.
Speaker:If you don't have the community members email, you only have this
Speaker:capability to push out information and sort of hope for the best.
Speaker:And don't get me wrong, it's a great gateway.
Speaker:It's a really great gateway because it's free.
Speaker:There's no cost Facebook group.
Speaker:And there are costs associated with hosting a private community.
Speaker:So, it comes down to what works best for your budget, and where you're
Speaker:at, and where you're starting.
Speaker:And for us, it makes the most sense.
Speaker:Even though, the Community Lab, at this point, when I'm recording this
Speaker:episode, we don't have a community yet.
Speaker:And you might think, that's crazy.
Speaker:How can you make an entire podcast, and build an entire community
Speaker:around community building?
Speaker:and you don't have a community yet.
Speaker:Well, I've built a lot of really great ones, and I've nurtured them,
Speaker:and I've cultivated them, and I know exactly what it takes to do the same.
Speaker:When you have your own private community, you also own that list.
Speaker:You have their contact information, you have their email now,
Speaker:and you have to follow rules.
Speaker:You can't just spam people with marketing messages all the time.
Speaker:That doesn't work either.
Speaker:There's really good ways to nurture your list and there's really good ways to even
Speaker:push a sale out and we'll talk about them.
Speaker:We're going to talk about them in the community lab, we're going to
Speaker:talk about them in the inner circle.
Speaker:We're going to talk about all of that.
Speaker:Bye.
Speaker:At the end of the day, you don't own anything on the Facebook platform.
Speaker:You don't have control.
Speaker:And that's why that is the number one reason why when someone says to me, well,
Speaker:why would I take my really thriving, great Facebook group off of Facebook?
Speaker:Because could really monetize it better.
Speaker:And there's really great strategies to private community building.
Speaker:Number one, the freemium plan.
Speaker:Just like we have the Community Lab.
Speaker:It's absolutely free and we have a lot to offer in our freemium space
Speaker:Education, freebies, you name it.
Speaker:We are putting it in there.
Speaker:We're gonna host webinars We're gonna host things in the free space.
Speaker:We want people to be engaged there.
Speaker:But of course We have our page here, the inner circle, it's
Speaker:a creme de la creme content.
Speaker:It's the, you get to pick my brain.
Speaker:It costs hundreds of dollars, an hour to pick my brain.
Speaker:And I'm going to let you pick my brain as part of this community.
Speaker:It's all about the messaging and it's all about the mindset of saying to yourself,
Speaker:well, this has kind of been the status quo and I want to be ahead of that.
Speaker:And I'm telling you, private virtual community building is just that.
Speaker:Okay, so how do I take and visualize my own private community?
Speaker:And how do I capitalize on the audience that I already have?
Speaker:It's really simple.
Speaker:Ask yourself these three simple questions to help you craft that vision.
Speaker:Number one, purpose and passion.
Speaker:What is the heartbeat of your community?
Speaker:Why does it exist?
Speaker:And what shared passions or goals will unite your members?
Speaker:Essentially, if your community was a book, what's its compelling main plot?
Speaker:So for the Community Lab, our compelling main plot is how can you turn your
Speaker:passion, that course you love, that podcast you work tirelessly on, your
Speaker:coaching practice, how do you turn that passion, that passion business?
Speaker:into profit.
Speaker:Number two, value in interaction.
Speaker:How will your community members benefit from joining?
Speaker:Will they find solutions, companionship, education, just
Speaker:a good old fashioned meme fest?
Speaker:What will they give back and how will they interact with each other?
Speaker:Number three, culture and evolution.
Speaker:Think about the norms, values, and behaviors you want to encourage.
Speaker:And as things move forward, because let's face it, change is the only constant.
Speaker:How do you envision your community adapting and
Speaker:evolving for the community lab?
Speaker:You gotta pick a point.
Speaker:You have to have a start.
Speaker:Otherwise, you'll keep developing and vision planning and da da da
Speaker:da da da da until you never launch.
Speaker:And so, for us, we're coming out of the gate with a really great starting point.
Speaker:And we have such a plan for our first year.
Speaker:And if we can hit each one of those markers...
Speaker:We know that we can make change within this space, and that is
Speaker:really what you want to have as a vision for your community.
Speaker:Okay, I'm going to take a brief break here, and we'll get to know a
Speaker:little bit about one of my favorite tools for community building.
Speaker:I'm sure you've already heard me mention a time or two.
Speaker:How much I love circle for building my online community.
Speaker:If you're a fellow podcast host or digital creator looking to elevate your online
Speaker:community, look no further because circle is endgame It revolutionizes the way you
Speaker:connect and engage with your audience Circle offers an intuitive platform that
Speaker:brings together your content conversations and community all in one place.
Speaker:It's your one stop shop for building a vibrant, interactive
Speaker:community that's uniquely yours.
Speaker:Whether you're a podcast host, course creator, or coach, Circle empowers you
Speaker:to create a space That's as dynamic and engaging as your content customized to
Speaker:your heart's content from private spaces to integrative live streams, making your
Speaker:community both exclusive and inclusive.
Speaker:Transform your audience into a thriving community with circle.
Speaker:Watch your engagement soar, your relationships deepen and your brand grow.
Speaker:It's more than a platform.
Speaker:It's a community builder's dream.
Speaker:So, are you ready to bring your community together?
Speaker:Visit circle.
Speaker:so or the link in the show notes and start your free trial today.
Speaker:Alright, welcome back friends.
Speaker:Let's talk about step two, the community vibe.
Speaker:Every good community has its own vibe.
Speaker:Think of building your community like assembling the crew from
Speaker:Pawnee's Parks Department.
Speaker:Are you going to be that uber professional, Leslie Knope's
Speaker:Binder for Every Occasion vibe?
Speaker:Maybe the chill and sometimes bewildering vibe of Ron Swanson's Woodworking Class?
Speaker:Or perhaps the unpredictable fun of Tom Adana's Treat Yourself Day?
Speaker:Figure out your theme song and let it blast.
Speaker:And my 15 year old daughter would Absolutely choose
Speaker:something from Taylor Swift.
Speaker:I, everyone with a 50 year old daughter knows this.
Speaker:Me, I'm more Ed Sheeran, but that's for a different day.
Speaker:With Circle, it's like being given a blank slate.
Speaker:Or in Pawnee's case, an empty lot.
Speaker:To craft your digital community park.
Speaker:So you're gonna paint it.
Speaker:You're gonna sculpt it.
Speaker:Heck, throw in a mini horse statue if you fancy.
Speaker:But remember...
Speaker:While you have creative freedom, it's still crucial to keep the
Speaker:spirit authentic to Pawnee.
Speaker:I mean, your community.
Speaker:No comic sans, though.
Speaker:That's the Jerry Larry Terry of fonts.
Speaker:Yeah.
Speaker:In the world of digital communities, the vibe is everything.
Speaker:It's like the invisible handshake greeting newcomers.
Speaker:It can either pull people into a warm embrace, or give them the cold shoulder.
Speaker:A community's vibe shapes interactions, kindles connections, and ultimately sets
Speaker:the rhythm to which everyone dances.
Speaker:So whether you're aiming for jazz hands or a slow waltz, ensure
Speaker:it resonates with your peeps.
Speaker:So what's the magic ingredient for your community vibe?
Speaker:Keep it real and keep it authentic.
Speaker:So when I was developing the vibe for the community lab One of the
Speaker:things that was really important to me is that I pulled in colors and
Speaker:feelings that make my heart sing.
Speaker:And most people would look at my, my branding and my color palette and
Speaker:they would think coastal grandma.
Speaker:Because it, it has some of that vibe, but I'm actually more, uh, snowy bluebird day.
Speaker:Because I'm a skier.
Speaker:And you're gonna see that color and that feel kind of
Speaker:flow throughout the community.
Speaker:The other thing that was really important to me was that my
Speaker:community had my personality.
Speaker:My nerdy, dorky references.
Speaker:The other thing that you're gonna find in my community is that it's authentic to me.
Speaker:It has my personality.
Speaker:I'm going to talk about Leslie Knope, and I'm going to talk about Michael Scott.
Speaker:And if you don't know who those two people are, oh wow, we're
Speaker:going to have to work on that.
Speaker:I'm just kidding.
Speaker:But it's important to have your vibe fit you and what you're hoping to
Speaker:achieve so that it is authentic and it does feel real when you're in there.
Speaker:Otherwise, When you're giving feedback or you're trying to help,
Speaker:it won't be well received because it won't feel like you mean it.
Speaker:Okay.
Speaker:Let's take another short break.
Speaker:I learned about another tool I couldn't live without.
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Speaker:Flowdesk is more than just an email platform.
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Speaker:Say goodbye to bland and hello to breathtaking.
Speaker:With user friendly templates and intuitive design tools, Flodess makes it easy
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Speaker:Whether you're announcing a new product, sharing a newsletter,
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Speaker:Create emails that your subscribers can't wait to open.
Speaker:Start your journey with Flowdust today by using code COMMUNITYLAB, that's C
Speaker:O M M U N I T Y L A B, at checkout.
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Speaker:Welcome back to step three!
Speaker:Evolve, adapt, and grow.
Speaker:No, I'm not gonna go all Darwin on you or anything.
Speaker:But your community, like every great sitcom, will have its seasons.
Speaker:Think about how Jim transitioned from pulling pranks at his desk
Speaker:to managing them from an office.
Speaker:Or how Dwight went from being the eccentric beet farmer to Scranton's
Speaker:most beloved regional manager.
Speaker:Your community is on a similar journey.
Speaker:There'll be times that feel like the Dundee Awards.
Speaker:Full of enthusiasm.
Speaker:And questionable karaoke.
Speaker:And others that feel like a quiet day in the NX.
Speaker:You gotta roll with it.
Speaker:Keep the narrative engaging.
Speaker:And always keep the break room open for new members.
Speaker:One of the most important pieces of the process.
Speaker:Is not to skimp out on step three.
Speaker:It is to truly put together a one year plan, a two year plan, a three year plan.
Speaker:Have an idea of where you see your community.
Speaker:Where do I see my community after the first quarter of the year?
Speaker:I plan out everything by the quarter.
Speaker:So the whole first quarter of 2024 is set in the books, ready
Speaker:to go for the Community Lab.
Speaker:And we've already begun working on quarter two.
Speaker:I also have a vision of where I see the Community Lab after its first year.
Speaker:What I see it doing in its second year.
Speaker:And I even see what it'll be doing at year five.
Speaker:It's important to lay out that groundwork now and helps you to goal plan and it
Speaker:helps you put together a true vision.
Speaker:It also allows you the capacity and grace to say, Ooh, I've planned too much.
Speaker:I need to push this to here and that's okay too.
Speaker:We're going to learn about grace on another day.
Speaker:All right, guys.
Speaker:So
Speaker:If you've stuck around through this whirlwind of community building wisdom,
Speaker:give yourself a pat on the back.
Speaker:You're ready to take on the digital universe like a true
Speaker:community building maestro.
Speaker:Remember, constructing a community isn't a set it and forget it affair.
Speaker:It's a continuous journey of highs and lows and everything in between.
Speaker:Just like all small businesses, sometimes you'll be on the top of
Speaker:the world, and other times, well, you might feel like you're trudging uphill.
Speaker:But chin up, Buttercup, because it's all part of the process.
Speaker:At the core of it all, your community is your sanctuary.
Speaker:It's the realm where tales are spun, connections are forged.
Speaker:And where mutual passions ignite as you venture forward, always remember the
Speaker:essence of your mission, your members, your vision, your digital drive.
Speaker:When uncertainty clouds the path, anchor yourself in the purpose
Speaker:and passion that you set out with.
Speaker:Now about those digital tacos.
Speaker:Okay, friends.
Speaker:Thanks so much for tuning in and we will see you next week.
Speaker:Bye.