Managing Emotional Intelligence

In this episode, Steve and Brad talk about “EQ”, Emotional Intelligence. It is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict and how it impacts all generations in a working environment. Tune in and listen to their personal opinions and views on the topic.

Episode Highlights

03:26 – First is self-awareness, meaning we actually understand what triggers us, what it is that makes us happy, what makes us pissed off.

03:41 – Second is Self-management, it's how well we can manage those expectations. If we can manage and we blow up with anger, all those have a different outcome.

07:30 – Any form of communication whether verbal non-verbal, written or non-written. Emotional Intelligence has an impact on all of that. If we don`t understand the audience that we`re writing to and the emotions that we`re feeling it can get misinterpreted.

15:01- The eye rolls, there's a trigger for it. The sighs, there's a trigger for it and that will lead to a negative outcome.

19:08 – If we can be more tactful with the things that we can control, which is ourselves and our body language and the words that we use, we’ll have a greater impact and having a conversation that leads to less conflict less stress and we can do the things that we really want to do throughout the day.

Contact your hosts:

Steve Doyle:

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Brad Herda:

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