Lars Gronnegaard, the Co-Founder and CEO of Dreamdata, discusses the company's growth from 25 to 100 customers in the past 12 months. The following are some key points from the discussion:
https://www.youtube.com/watch?v=sDdLsh_A6-Q
so instead what we did was we, um, we went
Lars Gronnegaard:and did, we are selling a lot to marketing people and marketing
Lars Gronnegaard:ops people, commercial ops people.
Lars Gronnegaard:And they spent a lot of time on LinkedIn.
Lars Gronnegaard:Um, so we basically, uh, built up, uh, an audience on LinkedIn by
Lars Gronnegaard:talking to, to, to these people.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:And that has been probably our most.
Lars Gronnegaard:Successful, uh, growth factor.
Upendra Varma:Hello everyone.
Upendra Varma:Welcome to the B2B SaaS podcast.
Upendra Varma:Today we have Lar Gro Guard with us.
Upendra Varma:Hey, Lars, welcome to the show.
Upendra Varma:Hey,
Lars Gronnegaard:Upendra.
Lars Gronnegaard:Hey, Upendra.
Lars Gronnegaard:Thanks for having me on the show.
Upendra Varma:All right, LAR, so let's, let's try to understand
Upendra Varma:what your company does, right, and why customers pay you money.
Upendra Varma:Can you talk a bit about that?
Lars Gronnegaard:Yeah, so, uh, I'm the CEO O of a company called Dream Data and
Lars Gronnegaard:a co-founder of the company, and we help.
Lars Gronnegaard:Mostly B2B SaaS companies understand how that go-to-market strategy
Lars Gronnegaard:works, both at sort of a strategic level and at a more tactical level.
Lars Gronnegaard:So which things they do lead to new customers, which things are cost
Lars Gronnegaard:efficient and, and that kind of thing.
Lars Gronnegaard:All
Upendra Varma:right.
Upendra Varma:So, uh, I wanna deep dive into this a bit, right?
Upendra Varma:So what, can you just pick one of your customers right?
Upendra Varma:And help me understand right, how you are helping them.
Upendra Varma:Exactly.
Upendra Varma:You can talk a bit about talk, you know, the specifics here as well, right?
Upendra Varma:What your product does exactly right.
Upendra Varma:And how you are able to do that.
Lars Gronnegaard:Yeah, so like a typical customer for us would
Lars Gronnegaard:be a, like a B2B SaaS company.
Lars Gronnegaard:And, um, we would offer.
Lars Gronnegaard:Basically, um, tracking of everything that goes on on the website.
Lars Gronnegaard:And then we would be pulling data out of the CRM system.
Lars Gronnegaard:There are various advertising systems and the marketing automation platform,
Lars Gronnegaard:and we get all that data together.
Lars Gronnegaard:And once you have that data in one data platform, you can do things like
Lars Gronnegaard:say, okay, um, how much revenue did my marketing team contribute last month?
Lars Gronnegaard:Or you can, from the marketing team, you can say, Hey, I spent.
Lars Gronnegaard:$50,000 on Google ads last month.
Lars Gronnegaard:Was some of that actually effective?
Lars Gronnegaard:Did some of it, uh, impact the pipeline?
Lars Gronnegaard:Was some of it like without any impact?
Lars Gronnegaard:And then you can, uh, remove spend and you can sort of readjust your spend.
Lars Gronnegaard:And then you can also like for, for ad platforms, you can feed some of the data.
Lars Gronnegaard:Uh, directly back to the ad platform so that they can optimize
Lars Gronnegaard:the ad serving based on that.
Lars Gronnegaard:Alright, so
Upendra Varma:what, where do you pull in all of these data from?
Upendra Varma:You mentioned ad pla ad platforms.
Upendra Varma:Are there any other data sources that you typically sort of pull in data from?
Lars Gronnegaard:Yeah, uh, so like we mostly work with PB SaaS companies,
Lars Gronnegaard:so very often LinkedIn ads is a big source of, uh, of advertising
Lars Gronnegaard:leads, uh, Google ads, especially search ads, but also display ads.
Lars Gronnegaard:Um, B2b sas, like we are big on T2 and Cap Terrace, so review
Lars Gronnegaard:platforms are also important.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:So that's, uh, some of the platforms we pull data from.
Lars Gronnegaard:And then, uh, big CRM systems like Salesforce is of course a very big one.
Lars Gronnegaard:HubSpot is a, like, also becoming more and more popular also in midmarket.
Lars Gronnegaard:Um, and then we have tracking data, which either we have our
Lars Gronnegaard:own tracking infrastructure or we can pull data from products like
Upendra Varma:segment.com.
Upendra Varma:Got it.
Upendra Varma:And, and do you have any intelligence added on top of all of this data?
Upendra Varma:Right?
Upendra Varma:Is that your product or are you just, you know, showing all of this
Upendra Varma:data in a nice, easy to use fashion.
Lars Gronnegaard:I think the big, uh, of course there's like, at the end there's
Lars Gronnegaard:some intelligence, but I think the very hard part is actually, uh, stitching all
Lars Gronnegaard:the data together into one data model.
Lars Gronnegaard:Um, that's where if you wanna build this yourself, that's where
Lars Gronnegaard:you're gonna break your neck.
Lars Gronnegaard:Because you're pulling data from maybe 10, 15 sources, maybe 20 sources.
Lars Gronnegaard:Each source has a representation of the user of the company, uh, maybe a
Lars Gronnegaard:representation of business value and representation of something somebody did.
Lars Gronnegaard:So there, like every object in your data model exists in all these
Lars Gronnegaard:systems, and now you have to duplicate everything, stitch it together so that
Lars Gronnegaard:you could basically say, Hey, this pipeline deal I created yesterday.
Lars Gronnegaard:Okay.
Lars Gronnegaard:Which company was it for?
Lars Gronnegaard:That's easy.
Lars Gronnegaard:Who were the people?
Lars Gronnegaard:Who were the other people I already know in other systems, and what did they do?
Lars Gronnegaard:And if I can associate some money, I spent what, like how did that impact?
Lars Gronnegaard:So tying it all together.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:That's really the big sort of, uh, effort of our product.
Lars Gronnegaard:And then once you've done that, you can apply, um, Different types of
Lars Gronnegaard:advanced statistics on top of it.
Lars Gronnegaard:We also do that.
Lars Gronnegaard:Um, but typically, like if you are say, a data team internally in the company,
Lars Gronnegaard:that's probably what you like to do.
Lars Gronnegaard:Yeah.
Lars Gronnegaard:What you hate doing is all the stitching of data.
Lars Gronnegaard:Um, so we have a lot of, we have customers that use our product like
Lars Gronnegaard:very tactically out in the, like looking at the data in our product.
Lars Gronnegaard:But we also have lots of customers that are.
Lars Gronnegaard:Basically just taking our data models, putting them into BigQuery
Lars Gronnegaard:or, uh, snowflake and using them there in their own, uh, as part
Lars Gronnegaard:of their own data infrastructure.
Lars Gronnegaard:Got
Upendra Varma:it.
Upendra Varma:Let's talk about your customers here, right?
Upendra Varma:So how many customers, paying customers do you have on your platform as of today?
Upendra Varma:Uh,
Lars Gronnegaard:so we have a hundred paying customers, and then we have
Lars Gronnegaard:roughly three to 400, uh, free customers.
Lars Gronnegaard:So we have, um, a very sort of, Super useful free product.
Lars Gronnegaard:Okay.
Lars Gronnegaard:Have to think it's useful.
Lars Gronnegaard:But basically, um, if you're using Google Analytics for your web
Lars Gronnegaard:analytics, um, it's uh, not that great for B2B companies because you
Lars Gronnegaard:typically just tech counting people.
Lars Gronnegaard:Um, so we have like a B2B equivalent of, uh, of Google
Lars Gronnegaard:Analytics that we offer for free.
Lars Gronnegaard:So we have like four to 500 customers on that, that are free.
Lars Gronnegaard:Yeah.
Lars Gronnegaard:And then we have around a hundred paying customers that are using sort of.
Lars Gronnegaard:Pulling in all the different data sources and getting the
Upendra Varma:product.
Upendra Varma:So I wanna get a sense of how big these customers are.
Upendra Varma:Right.
Upendra Varma:Typically, how much do they pay you on a, on a monthly or on
Lars Gronnegaard:basis?
Lars Gronnegaard:Um, so the average customer is paying roughly 30,000 euros of dollars annually.
Lars Gronnegaard:Um, but we have customers that are sort of stepping into the enterprise
Lars Gronnegaard:sector, but we are definitely sort of, uh, s and p midmarket, uh,
Lars Gronnegaard:type of company at the moment.
Upendra Varma:Got it.
Upendra Varma:So that, that makes a lot of sense.
Upendra Varma:And I wanna understand your growth as well, right?
Upendra Varma:Before we, we move on to your, you know, you know, growth journey, right?
Upendra Varma:So like last, last year, 12 months before today, right?
Upendra Varma:So we were you, how many customers you had on your platform?
Upendra Varma:So
Lars Gronnegaard:we, last year we roughly, uh, four x both our revenue
Lars Gronnegaard:and our customer base pay customers.
Lars Gronnegaard:So we had like a, a very good, uh, year of growth last year.
Upendra Varma:Um, so you essentially moved from 25 to
Upendra Varma:hundred odd customers in an year?
Lars Gronnegaard:That's what we did.
Lars Gronnegaard:Yeah.
Lars Gronnegaard:Something like that.
Lars Gronnegaard:Yeah.
Lars Gronnegaard:Alright.
Lars Gronnegaard:So we are also at the beginning of the journey, so, Growing from a small pace.
Lars Gronnegaard:You can have some really he growth numbers, but it was a
Lars Gronnegaard:really good year for us, for sure.
Lars Gronnegaard:Let's,
Upendra Varma:let's talk about this, right?
Upendra Varma:So where you're getting all of these growth and customers from, like
Upendra Varma:what's really been working for you?
Upendra Varma:Yeah, just, just start for your top funnel so that we could deep down and
Upendra Varma:understand how it's all working for you.
Upendra Varma:Just purely from a top funnel perspective, like what's
Lars Gronnegaard:working for you as of today.
Lars Gronnegaard:I think we've tried many different things and some things were not that effective.
Lars Gronnegaard:We did, uh, outbound sales, which is, uh, maybe you go to go to a
Lars Gronnegaard:tactic for early stage and it.
Lars Gronnegaard:Maybe also because of the people we were, it didn't work very well for us.
Lars Gronnegaard:Um, so instead what we did was we, um, we went and did, we are selling a
Lars Gronnegaard:lot to marketing people and marketing ops people, commercial ops people.
Lars Gronnegaard:And they spent a lot of time on LinkedIn.
Lars Gronnegaard:Um, so we basically, uh, built up, uh, an audience on LinkedIn by
Lars Gronnegaard:talking to, to, to these people.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:And that has been probably our most.
Lars Gronnegaard:Successful, uh, growth factor.
Lars Gronnegaard:All
Upendra Varma:right, so what do you mean by building audience?
Upendra Varma:I wanna understand this, right?
Upendra Varma:So is it you being, establishing yourself as a brand or influencer
Upendra Varma:or like, is it that company's brand?
Upendra Varma:Like what's happening on LinkedIn?
Upendra Varma:Just deep dive into
Lars Gronnegaard:it.
Lars Gronnegaard:Me and, and other people from the company.
Lars Gronnegaard:So we made a sort of a mission for everybody in the commercial team
Lars Gronnegaard:to be very visible on LinkedIn and communicate to, uh, our sort of core
Lars Gronnegaard:audience, our I C P and core persona.
Lars Gronnegaard:And basically engage with them and talk about things that they care
Lars Gronnegaard:about, which is marketing, uh, B2B marketing, b2b SaaS marketing.
Lars Gronnegaard:How you do it, what work with this, and what are the pains?
Lars Gronnegaard:Uh, basically I think it, it's not that hard if you, if you're super excited
Lars Gronnegaard:about yourself, it's just talking about the stuff that you love and
Lars Gronnegaard:building connections with these people.
Lars Gronnegaard:And for salespeople.
Lars Gronnegaard:Cause sometimes we have salespeople that would come in from other, um, verticals.
Lars Gronnegaard:But that is part of their onboarding is, you know, stepping into this, um,
Lars Gronnegaard:social media, uh, selling strategy and, and building up their audience.
Lars Gronnegaard:Okay.
Lars Gronnegaard:So does that make sense?
Upendra Varma:So, uh, I wanna understand a bit more here, right?
Upendra Varma:So, so just help me quantify, right?
Upendra Varma:So, so out of, you know, you, you hired on, you've got on 75 new customers, right?
Upendra Varma:Mm-hmm.
Upendra Varma:So what proportion of these customers have actually discovered you through
Upendra Varma:this social media strategy of yours?
Lars Gronnegaard:Yeah, I would say probably 50 to 60%.
Lars Gronnegaard:Uh, and
Upendra Varma:what about the rest?
Upendra Varma:40?
Upendra Varma:Can you just help me close
Lars Gronnegaard:that?
Lars Gronnegaard:So the rest I think we have, uh, so our product solves some problems
Lars Gronnegaard:that, that people are actually looking for solutions to, like,
Lars Gronnegaard:for instance, revenue attribution.
Lars Gronnegaard:It's something that a lot of customers out there are looking for solutions to.
Lars Gronnegaard:So for these say high demand searches, we rank really well and we pay for them.
Lars Gronnegaard:So we also do, um, paid search.
Lars Gronnegaard:And then we also have a sort of quite aggressive strategy on
Lars Gronnegaard:review building and building a presence on, on G2 and Cap Terra.
Lars Gronnegaard:And, you know, if you are enterprise, you're, you're doing a lot of, uh, yeah.
Lars Gronnegaard:Uh, talking to, um, analysts at, at Gartner, et cetera.
Lars Gronnegaard:But for our market, we're better off investing in, um,
Lars Gronnegaard:in T2 and just like getting our customers to talk about us there.
Lars Gronnegaard:And that's also very effective.
Lars Gronnegaard:Okay.
Lars Gronnegaard:And then we have.
Lars Gronnegaard:Because we integrate with a lot of different technologies.
Lars Gronnegaard:We also have sort of a trickle of customers coming
Lars Gronnegaard:in from those technologies.
Lars Gronnegaard:So, you know, you are on HubSpot, but you're looking for someone to
Lars Gronnegaard:fix attribution where you, okay, you'll find us, or you're on segment.
Lars Gronnegaard:You know, you'll find us.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:Yes.
Upendra Varma:Got it.
Upendra Varma:And, and this is your top of funnel, right?
Upendra Varma:So, so just, yeah, I think obviously I wanna talk, focus on the most, you know,
Upendra Varma:brilliant thing that you're doing, right?
Upendra Varma:So just talk about this LinkedIn social strategy, selling strategy that you have.
Upendra Varma:Just, just talk clearly what's happening, right?
Upendra Varma:So how many people on your team, what exactly do they do on a regular basis?
Upendra Varma:Do you really go and connect to these cold, you know, peop leads out there?
Upendra Varma:What's the exact strategy?
Upendra Varma:Just, just talk about that
Lars Gronnegaard:process here.
Lars Gronnegaard:So the, the strategy is like one, um, make sure you use up.
Lars Gronnegaard:Uh, all your connections.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:And to make sure that you understand that you talk about
Lars Gronnegaard:something that people care about.
Lars Gronnegaard:Don't talk about your product, don't talk about yourself, but
Lars Gronnegaard:talk about the problems that you share with your customers.
Lars Gronnegaard:So you're a salesperson, you're selling, okay?
Lars Gronnegaard:Talk about selling that will help you engage with an audience that
Lars Gronnegaard:cares about selling and go to market.
Lars Gronnegaard:Don't tell them that your product is gonna be fantastic and solve
Lars Gronnegaard:that problem, but just talk about.
Lars Gronnegaard:You know, how you use your own product or how you have, you know, pains with
Lars Gronnegaard:your boss or whatever it is that is like something that you care deeply about.
Lars Gronnegaard:Just be, and be quite consistent about talking about that.
Lars Gronnegaard:That's how you build an audience.
Lars Gronnegaard:And it can be, things can range from very serious topics.
Lars Gronnegaard:So it could be like, uh, you know, you're struggling with your boss or, uh, Like
Lars Gronnegaard:burnout or like, you can have different things that are like, like heavy topics.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:Um, which are relevant, but you can also have very light stuff like, uh,
Lars Gronnegaard:you know, memes or you post like, you know, repurpose, uh, memes.
Lars Gronnegaard:And we have a lot of success with that.
Lars Gronnegaard:Uh, so, so
Upendra Varma:how many folks in your team sort of do this on a regular basis?
Upendra Varma:Right.
Upendra Varma:So And how many followers do they have?
Upendra Varma:Like typically?
Upendra Varma:Yes.
Lars Gronnegaard:So we have, uh, around.
Lars Gronnegaard:Like eight people doing this, uh, very regularly, and the most successful of
Lars Gronnegaard:them have like plus 10,000 followers.
Lars Gronnegaard:And if you're new to it or not as active as the best of us, then you might be
Lars Gronnegaard:at a couple of thousand followers.
Lars Gronnegaard:So,
Upendra Varma:And do you as a company, you know, focus on
Upendra Varma:building this audience as well.
Upendra Varma:Right.
Upendra Varma:How do you grow that 10,000 number to let's say 20,000?
Upendra Varma:Do you have any tips or tricks there, or it
Lars Gronnegaard:just happens organic for you?
Lars Gronnegaard:Yeah, I think we made a conscious decision to make this, uh, personal.
Lars Gronnegaard:So I think that's also maybe the risky part of it.
Lars Gronnegaard:Uh, it is not as such a company asset.
Lars Gronnegaard:It is more of a personal asset for the commercial person, for the
Lars Gronnegaard:salesperson or the CS person or.
Lars Gronnegaard:The marketing person.
Lars Gronnegaard:Um, and that works really well on a platform like
Lars Gronnegaard:LinkedIn where it is personal.
Lars Gronnegaard:Um, of course it, it is, you know, in that sense, a bit risky because it is not
Lars Gronnegaard:dream data that has all the followers.
Lars Gronnegaard:It is Laura who has the followers, or Stephan or, yeah.
Lars Gronnegaard:You have to live with that.
Upendra Varma:Okay.
Upendra Varma:So it's, it's just you depending upon your team, you know, teammates
Upendra Varma:to sort of go about doing their business and getting things done.
Upendra Varma:Right.
Upendra Varma:So you don't have any, you know, particular strategy or, you
Upendra Varma:know, vision around how many followers do you wanna grow to?
Upendra Varma:It's just happening organically.
Upendra Varma:Is
Lars Gronnegaard:that how it's, I think it's, it's, its, it's happening
Lars Gronnegaard:organically, but also by us talking a lot about it and leading around it, uh, making
Lars Gronnegaard:space for it, uh, making sh and also, you know, Like talking about it as something
Lars Gronnegaard:that is important to the company.
Lars Gronnegaard:Got it.
Lars Gronnegaard:Because that is building a lot of pipeline.
Lars Gronnegaard:Right?
Lars Gronnegaard:Got it.
Upendra Varma:It is.
Upendra Varma:Let's, yeah.
Upendra Varma:Yeah.
Upendra Varma:Let's move on to your bottom of funnel, right?
Upendra Varma:I mean, you've, you've got, you know, great, I guess great
Upendra Varma:sort of leads coming in, right?
Upendra Varma:What happens, how do you close a $30,000 deal, right?
Upendra Varma:Like, what happens after that?
Upendra Varma:Do you have any sales tips sort of trying to chase those leads and close them out,
Upendra Varma:and how does your sales cycle look like?
Lars Gronnegaard:Yeah, so we have like an inside sales team, uh, that
Lars Gronnegaard:will engage with inbound leads.
Lars Gronnegaard:And the typical inbound lead for us is someone signing up for the free product.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:Or somebody requesting a demo.
Lars Gronnegaard:Um, And I think we also early on made a decision to have a very scalable
Lars Gronnegaard:product so that we could offer free trials and, and have a free product.
Lars Gronnegaard:So that's part of our maybe DNA as who we are as product people
Lars Gronnegaard:and, and company builders.
Lars Gronnegaard:Um, so that's a fundamental part of our sales cycle, is letting people
Lars Gronnegaard:try the product so that they can see that it actually works and that
Lars Gronnegaard:it does what we promise it will do.
Lars Gronnegaard:Uh, so that's fundamental.
Lars Gronnegaard:And then apart from that, it is you, you can say, Because you're trying
Lars Gronnegaard:the product, it becomes a bit more of a, say, helpful sale where the
Lars Gronnegaard:salesperson is maybe less aggressive on pushing the product and more
Lars Gronnegaard:sort of a helpful person trying to.
Lars Gronnegaard:You know, a bit like customer success type of person, helping the customers
Lars Gronnegaard:see the value of the product.
Lars Gronnegaard:So
Upendra Varma:how many salespeople do you have on your team as of today who actually
Upendra Varma:managed to close this 75 deals last year
Lars Gronnegaard:before
Upendra Varma:people, poor people ended up closing 75 deals
Upendra Varma:approximately of 20, $30,000.
Upendra Varma:A c v?
Upendra Varma:Yeah.
Upendra Varma:Yeah.
Lars Gronnegaard:That's insane.
Lars Gronnegaard:Last year.
Lars Gronnegaard:That seems insane.
Upendra Varma:Like, like what's, what's, it's a good thing, what's,
Upendra Varma:how is it even working for you?
Upendra Varma:I mean, like what's really been working, right?
Upendra Varma:Is it just your product is too good or what's, what's, do you
Upendra Varma:have any insights over there?
Upendra Varma:I mean, it's just too good and then too
Lars Gronnegaard:good.
Lars Gronnegaard:The grocery, I think the big I, I would say.
Lars Gronnegaard:The big thing for us has been this, the ability to let people try the product.
Lars Gronnegaard:Um, that's been very important for us.
Lars Gronnegaard:Uh, and as, uh, as part of our sort of way
Upendra Varma:of, of doing this talk about what happens, right?
Upendra Varma:Let's say inbound discovers you, right?
Upendra Varma:And they start trying out your free product, they, they
Upendra Varma:derive some value out it.
Upendra Varma:Yeah.
Upendra Varma:At this point, what happens?
Upendra Varma:Does your sales salesperson jump there and what exactly does he do and how
Upendra Varma:do, how does he end up converting that?
Upendra Varma:Let just talk about that
Lars Gronnegaard:process.
Lars Gronnegaard:Yeah.
Lars Gronnegaard:I think there are two paths.
Lars Gronnegaard:So one is like you're signing up for the free product and
Lars Gronnegaard:you're actually just using it.
Lars Gronnegaard:Then we will qualify you as ICP or not like I are you sort of
Lars Gronnegaard:fitting our ideal customer profile.
Lars Gronnegaard:If you are, then we will have somebody reach out in, in a helpful way, say,
Lars Gronnegaard:okay, can I help you try the product and see if this is something that
Lars Gronnegaard:you might consider buying as well?
Lars Gronnegaard:Okay.
Lars Gronnegaard:So that's sort of one path.
Lars Gronnegaard:The other path is like a demo request, which is more of a standard
Lars Gronnegaard:journey, which is like you, you come in, you ask for a demo, you book,
Lars Gronnegaard:uh, in the calendar of a rep, and then we would typically go through.
Lars Gronnegaard:You know, the steps of, of, of a normal qualification.
Lars Gronnegaard:You'll talk to, talk to people, try to figure out if they have
Lars Gronnegaard:a problem we solve, et cetera.
Lars Gronnegaard:And we would also very often throw in, uh, like trying the product.
Lars Gronnegaard:It depends a bit, the larger the company, if you're a large company,
Lars Gronnegaard:can be hard to try a product because maybe the, the biggest commitment
Lars Gronnegaard:for a large companies, maybe not the money, it's more giving us the data.
Lars Gronnegaard:Yeah.
Lars Gronnegaard:Um, so, so they are more.
Lars Gronnegaard:You know, they're not willing to actually try the product because getting to a
Lars Gronnegaard:stage where they can commit to giving us the data actually requires them to
Lars Gronnegaard:go through the entire buying process.
Lars Gronnegaard:So, so, so are,
Upendra Varma:are, especially, are most of these customers trying out a revenue
Upendra Varma:attribution platform for the first time?
Upendra Varma:Are, are they trying to switch from somebody else?
Upendra Varma:Like what, how does this, you know, it varies data
Lars Gronnegaard:look like.
Lars Gronnegaard:It varies.
Lars Gronnegaard:Uh, so European customers, very often it's a first time purchase.
Lars Gronnegaard:Uh, the US customers very often have, uh, had experience with other, uh,
Lars Gronnegaard:platforms and are second or third time buyers of a similar type of product.
Lars Gronnegaard:Um, got it.
Lars Gronnegaard:Right.
Upendra Varma:Then let's, let's talk about your churn, right?
Upendra Varma:I mean, I guess like how, how are you manage, like how are you able to sort
Upendra Varma:of keep hold of your customers, right?
Upendra Varma:So are they churning out, like how does your expansion rate look like?
Lars Gronnegaard:I think like, uh, churn and expansion is where
Lars Gronnegaard:we are working a lot right now.
Lars Gronnegaard:Uh, we are, you can say our product is an analytics product, and right
Lars Gronnegaard:now that that's, At least for a lot of our customers, that is what it is.
Lars Gronnegaard:And it means that you are relying on people to look at the product and use
Lars Gronnegaard:the product and put that, those, like do their own analysis and put it into action.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:So we are building up a lot of capabilities of the product to make
Lars Gronnegaard:sure that you can have, uh, say, set and forget type of features
Lars Gronnegaard:where you connect and then the con the product continues to deliver.
Lars Gronnegaard:Um, Value, also you not continuously accessing the product.
Lars Gronnegaard:So we do a lot of work in that space.
Lars Gronnegaard:And then the other end is that we are.
Lars Gronnegaard:We very much like customers who work directly with the data and built
Lars Gronnegaard:the data into their daily processes.
Lars Gronnegaard:And I would say if, if we managed to get those things happening for our
Lars Gronnegaard:customer, then we have very, very low churn rates and nice upsell also.
Lars Gronnegaard:So
Upendra Varma:do you have any initial numbers on how your
Upendra Varma:expansion expansion looked like?
Upendra Varma:So did you manage to convert any $30,000 deal to that say $60,000?
Upendra Varma:So,
Lars Gronnegaard:Not, uh, we we're not there yet.
Lars Gronnegaard:I think that for us, we've been focusing on driving quite high, uh, contracts as
Lars Gronnegaard:the initial contract, and that makes this sort of very big expansion quite hard.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:Uh, I think we're maybe leaning a bit towards trying to, maybe we're, I'm not
Lars Gronnegaard:sure about it, but I have a feeling that going for a slightly lower entry point.
Lars Gronnegaard:Sort of a can cut the time of the sale.
Lars Gronnegaard:I don't think we have a very long sale cycle, but you can have more
Lars Gronnegaard:success in sales if you have just,
Upendra Varma:just like, how big is that sale cycle?
Upendra Varma:Is it in months?
Upendra Varma:The quarters?
Upendra Varma:How big is that?
Lars Gronnegaard:Yeah, like 60 days.
Lars Gronnegaard:60 60 days from initial contact to closing a deal on average.
Lars Gronnegaard:Got
Upendra Varma:it.
Upendra Varma:Um, let's, let's move on to your backstory, right?
Upendra Varma:So I wanna understand like, when did you start the company, right?
Upendra Varma:What's the story
Lars Gronnegaard:there?
Lars Gronnegaard:So the story of the company is basically, uh, we, we are three co-founders and
Lars Gronnegaard:two of us work together in another SaaS company, and we had all the
Lars Gronnegaard:problems that we're solving now.
Lars Gronnegaard:Um, so we had a ton of data from different go-to-market systems
Lars Gronnegaard:and a lot of tracking data.
Lars Gronnegaard:And the last thing we wanted was to spend like two years
Lars Gronnegaard:building, uh, data infrastructure, spitting all this data together.
Lars Gronnegaard:But there really wasn't any way around doing that.
Lars Gronnegaard:Um, and you know, basically we said, okay, one, so we solved it in that context.
Lars Gronnegaard:It was a company called Trustpilot.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:And that was great, lots of value out of that.
Lars Gronnegaard:Um, we had insights that we could never have had any other way and
Lars Gronnegaard:lots of nice automations based on it.
Lars Gronnegaard:So it was great, uh, very successful pro project in the
Lars Gronnegaard:company, but at the same time we're like, why is this not a product?
Lars Gronnegaard:Like, why did we have to do this when we were using HubSpot, Salesforce
Lars Gronnegaard:segment, Google ads, Facebook ads, LinkedIn ads, like we were using all
Lars Gronnegaard:the standard stuff, like why did we have to sit for two years and build data
Lars Gronnegaard:pipelines That just didn't make sense.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:Because it was so standard.
Lars Gronnegaard:Yeah.
Lars Gronnegaard:Um, so that was the fundamental, uh, and, and where did you get, where
Upendra Varma:did you get your first few customers?
Upendra Varma:First couple of
Lars Gronnegaard:customers?
Lars Gronnegaard:Uh, the first customers, I think what we did is we are sort of coming out of
Lars Gronnegaard:a product and engineering background, so we were quite careful about not
Lars Gronnegaard:assuming that other people would want what we thought was a great idea.
Lars Gronnegaard:So we basically went out, pitched, just based on a, you know, deck,
Lars Gronnegaard:uh, to our, to, to network in Copenhagen, where we were from.
Lars Gronnegaard:Mm-hmm.
Lars Gronnegaard:And try to find like, if anybody else in similar situations to the, we
Lars Gronnegaard:had an idea about who we were gonna be selling to, approaching them,
Lars Gronnegaard:would they actually pay for this?
Lars Gronnegaard:And at some point when we had a couple of people say, okay,
Lars Gronnegaard:we'd actually pay for this.
Lars Gronnegaard:Like, okay, great.
Lars Gronnegaard:Pay us.
Lars Gronnegaard:And then we built sort of initial prototypes with them.
Lars Gronnegaard:Um, that's how we got started.
Lars Gronnegaard:That's, uh, maybe, uh, it's like 18.
Lars Gronnegaard:2018.
Lars Gronnegaard:Yeah.
Upendra Varma:And how many folks do you have on your comp team As of today?
Upendra Varma:Right.
Upendra Varma:How big is your company?
Upendra Varma:Oh, 35
Lars Gronnegaard:people now.
Lars Gronnegaard:And how many
Upendra Varma:in the GTM go to market?
Lars Gronnegaard:The go to market team is like 12 people.
Upendra Varma:Got it.
Upendra Varma:And yeah, just, just, uh, did you raise any external funding so far to build
Lars Gronnegaard:your company?
Lars Gronnegaard:Yeah, so we raised actually three on three occasions.
Lars Gronnegaard:So we raised, um, that 19, uh, from Seed Camp in London and some other
Lars Gronnegaard:investors, some local investors as well.
Lars Gronnegaard:And then in.
Lars Gronnegaard:2020 also from a London investor and an Icelandic investor.
Lars Gronnegaard:Um, and then we just raised a Series A from a German investor, um, end of last
Upendra Varma:year.
Upendra Varma:Got it.
Upendra Varma:Right.
Upendra Varma:So one last question here, right.
Upendra Varma:So where, what's the vision here?
Upendra Varma:Where do you see your company growing in the next five years or
Lars Gronnegaard:so?
Lars Gronnegaard:So the big vision is automating a lot of go to market based on the data.
Lars Gronnegaard:I think that is our big vision.
Lars Gronnegaard:You can say Amazon does not employ a million salespeople.
Lars Gronnegaard:And we don't see any reason why a sort of B2B company shouldn't be able to,
Lars Gronnegaard:um, to have some of the same levels of automation that a company like Amazon has.
Lars Gronnegaard:Uh, but one of the big things holding back those companies is data.
Lars Gronnegaard:And we are, we are like, we wanna solve that problem and we wanna
Lars Gronnegaard:be sort of the foundation for companies in the B2B space becoming
Lars Gronnegaard:as automated in that go-to-market.
Lars Gronnegaard:Uh, motion.
Lars Gronnegaard:Alright LA that's a big
Upendra Varma:vision.
Upendra Varma:Yeah.
Upendra Varma:Alright, LAR, thanks for taking the time to talk to me.
Upendra Varma:Hope you scaled dream date at a much, much greater heights.
Upendra Varma:Thank you.