Drs Jessica Harland, Heidi Mounsey and Caroline Walker join us in this episode to discuss how to survive the process of receiving and going through a complaint.
Episode Highlights
[11:12] Why Don’t We Talk About Complaints?
- So much of a health professional’s self-esteem is based on their career.
[13:47] How People Feel When They Make a Mistake at Work
- Doctors often feel guilt, shame, anger and frustration.
[16:42] How to Cope When You Make a Mistake at Work
- Openly share and talk about complaints.
[19:17] Miscommunication and Complaints
- Many complaints are a result of miscommunication.
[21:39] Differences in Handling Complaints
- It's easier to handle an objectively written complaint about systems and processes.
[27:09] The Importance of Perspective
- It helps to depersonalise the complaint.
[33:30] How to Look After Yourself
- Take a break to help you cope.
- Keep an eye on the basics.
[37:12] Stop Fixating on Mistakes
[42:47] Practical Advice for Through a Complaint
[48:22] Three Tips for Surviving While Going Through a Complaint
Enjoyed This Podcast?
Write a review and share this with your friends.
Sign up for a FREE workbook.
Join the Shapes Collective Facebook group.
Find out more about our training here.
Email Rachel or reach her on LinkedIn or Twitter.
Podcast Links
Mentioned in this episode:
Take our quiz, and receive your personalised You Are Not a Frog podcast episode playlist!
🤔 Take Our Quiz & Get a Personalised Episode Playlist
🛟 Download Our New "Get Your Life Back" Course
Wake up excited to go to work, with enough time and headspace to get the important stuff done AND enjoy your life.