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From Aspiring Entrepreneur to Support Innovator: Beant Singh's Story
Episode 17 • 4th August 2024 • The HighLevel Experience • Vit Muller
00:00:00 01:06:11

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17 - From Aspiring Entrepreneur to Support Innovator: Beant Singh's Story

In this episode, Vit Muller sits down with Beant Singh, the innovative CEO and founder of Extendly, a platform that’s transforming customer support for agencies. Beant shares his journey from aspiring entrepreneur to industry game-changer, and how Extendly is empowering agency owners to focus on their core strengths by providing seamless, integrated customer support within Go HighLevel.

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Extendly is offering 24/7 live chat support, specifically designed to boost your agency’s customer service. Their Support OS software includes self-onboarding, a comprehensive knowledge base, product wars, and customizable onboarding forms, all handled by a team fully trained on HighLevel. For more details please click here

About Beant

Beant Singh is the CEO and founder of Extendly, an innovative platform that revolutionizes customer support for agencies by integrating seamlessly with Go HighLevel. With a journey marked by personal challenges and transformative experiences, Beant has become a leading figure in the customer support solutions landscape. His mission is to empower agencies to achieve significant growth by providing exceptional, responsive support, leveraging AI, and continuously improving user experiences. Through Extendly, Beant aims to help agencies focus on their core strengths while ensuring their clients receive top-notch service.

Highlights 🔥

Key points we talked about in this pilot episode!

  • 01:18 Beant Singh's Mission and Vision
  • 02:12 The Birth of Extendly
  • 04:51 Early Struggles and COVID Impact
  • 06:05 HighLevel and Extendly's Growth
  • 08:10 The Importance of Customer Support
  • 11:00 Personal Reflections and Lessons Learned
  • 15:51 HighLevel Summit and Community
  • 28:08 Balancing Work and Family Life
  • 28:54 The Perfectionist's Dilemma
  • 30:47 Balancing Work and Personal Life
  • 32:23 Introducing 'The Beef' Segment
  • 32:46 Feature Frustrations with High Level
  • 35:16 Improving User Experience
  • 40:47 Highlighting Success Stories
  • 46:15 AI and Future Trends in Customer Support
  • 50:02 Effective Onboarding Strategies
  • 54:33 Extendly's Support Solutions

Upvote on these ideas! (The Beef)

These were mentioned in the episode and if you agree with these feature ideas and/or enhancement suggestions for HighLevel please upvote these!

*For list of all other ideas mentioned on previous episodes please click here. These were mentioned in the episode and if you agree with these feature ideas and/or enhancement suggestions for HighLevel please upvote these! Click here to see what was mentioned already and upvote.

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As one of the only six global HighLevel developer partners, Level Up Marketplace provides innovative solutions that streamline processes, enhance customization, and enable new revenue streams. Whether you're looking to replace external tools like Zapier with native HighLevel integrations or seeking unique app functionalities to solve specific business challenges, Level Up Marketplace delivers agile, high-quality applications that empower agencies to scale and optimize their operations effortlessly. With a commitment to continuous development and community-driven innovation, Level Up Marketplace is redefining what’s possible within the HighLevel ecosystem.

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More info about this episode:

  • Type: Audio (Explicit )
  • Link: https://podcast.highlevelexperience.com/episode/revolutionizing-customer-support-with-beant-singh
  • Authors: Vit Muller

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At the HighLevel Experience Podcast, we’re proud to partner with industry-leading sponsors who provide HighLevel agencies and SaaSpreneurs with the tools, support, and integrations they need to scale smarter. Here’s a look at our incredible sponsors and the exclusive offers they have for our listeners: Level Up Marketplace – Custom HighLevel Apps & Workflow Actions Looking to replace costly tools like Zapier or need advanced integrations for your HighLevel setup? Level Up Marketplace is your go-to source for custom HighLevel apps and workflow actions that streamline automation and efficiency. 🚀 Discover more at: highlevelexperience.com/levelupmarketplace Growthable – Your 24/7 Customer Success Team Scaling your SaaS but struggling with customer support? Growthable provides round-the-clock customer success solutions, including 24/7 support and certified VAs to ensure your clients are taken care of while you focus on growth. 🎯 Exclusive Offer: Use code HLXP for 10% off your Growthable plan! 📌 Get started at: highlevelexperiencepodcast.com/growthable MyCRM Sim – Unlimited SMS & WhatsApp for HighLevel Tired of unexpected SMS bills? MyCRM Sim offers unlimited SMS and WhatsApp messaging for you and your HighLevel clients—saving you money while keeping communication seamless. 🔥 Exclusive Offer: Start your first month for just $7 with promo code HLE7 📲 Sign up at: highlevelexperiencepodcast.com/mycrmsim Premium GHL Snapshots by Vit Muller – Built for Agencies, Fully Documented Most HighLevel snapshots leave you stuck with missing instructions. Not mine. Every Premium GHL Snapshot has been tested in real-world scenarios inside my agency, Stand Out From The Pack. Each snapshot includes detailed documentation, step-by-step ClickUp templates, and lifetime updates, so you're supported every step of the way. ✅ Skip the guesswork & get yours today at: vitmuller.com These sponsors power the tools and services that help HighLevelers succeed—and their support makes this podcast possible. Be sure to take advantage of these exclusive offers! 🚀

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The HighLevel Experience Podcast is made possible thanks to our incredible sponsors—each offering powerful tools, services, and insights to help agencies, SaaSpreneurs, and digital marketers scale smarter, optimize operations, and increase profitability. Check out their exclusive offers below! Level Up Marketplace – Advanced Automation Apps for HighLevel Need more flexibility when building custom solutions for clients? Level Up Marketplace is packed with hundreds of unique apps that can be added as custom workflow actions inside HighLevel—allowing you to replace costly tools like Zapier and build cutting-edge automation. 🔥 Unlimited access to game-changing apps—supercharge your HighLevel setup today! 🚀 Explore more at: highlevelexperience.com/LevelUpMarketplace Growthable – The Ultimate Go-To-Market Coaching Program Struggling to land your first paying customers? Growthable’s RAMP program is a proven 6-week coaching system designed to help SaaS founders, agency owners, and entrepreneurs craft a bulletproof GTM strategy, build inbound and outbound pipelines, and convert leads into real customers 🎯 Goal: 3 paying customers by Week 6! 🔥 Exclusive Offer: Get 15% off with promo code HLXP 📌 Sign up now at: highlevelexperience.com/growthableramp MyCRM Sim – Unlimited SMS & WhatsApp for HighLevel Sick of unexpected SMS bills frustrating your clients? MyCRM Sim provides unlimited SMS and WhatsApp messaging, so your clients send messages freely—without the high costs. Smart HighLevelers are already saving thousands by switching to MyCRM Sim. 🔥 Exclusive Offer: Get your first month for just $7 with promo code HLE7 📌 Sign up today at: highlevelexperience.com/MyCRMSim Profit Roadmap System – Scale Your Agency with Modular Automation Most HighLevel agencies are stuck building automation workflows from scratch—wasting time, creating inefficiencies, and struggling to scale. The Profit Roadmap System changes that. It’s a modular, scalable deployment of snapshots that helps agencies productize services while still delivering bespoke client solutions. 📈 Streamline lead capture, fulfillment, and recurring revenue—without the chaos. 🚀 Learn more at: vitmuller.com 💡 These sponsors offer the tools and strategies to take your HighLevel business to new heights—so don’t miss out on their exclusive offers! 🚀

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About Our Sponsors At the HighLevel Experience Podcast, we’re grateful for our incredible sponsors, whose support makes this show possible. Each one offers powerful tools, services, and strategies to help HighLevel agencies, SaaSpreneurs, and digital marketers scale smarter, save money, and grow efficiently. Check out their exclusive offers below! Level Up Marketplace – Custom Apps & Workflow Actions for HighLevel Supercharge your HighLevel setup with custom apps and workflow actions from Level Up Marketplace. Whether you're looking to automate processes, enhance client experiences, or replace expensive third-party tools, Level Up Marketplace has the integrations you need to take your projects to the next level. 🚀 Explore more at: highlevelexperience.com/LevelUpMarketplace MyCRM Sim – Unlimited SMS & WhatsApp Messaging Most HighLevel users don’t realize how much they’re overspending...

Transcripts

Ep #17 - Beant Singh | HighLevel Experience Podcast

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