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Should Have Listened to my Gut – with Will Shorter
Episode 1510th June 2022 • Beyond The Water Cooler • Lisa LLoyd
00:00:00 01:05:22

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Series 2: The how to getting employee experience right.

Will Shorter joins me to share his story about his experience of working in a damaging culture. We unpick what was wrong and the impact it had, ultimately driving him to leave the company. That was clearly their loss and a gain for both Will personally and his current employer, EKF Diagnostics.

According the the Culture Economy Report 2021, toxic workplace culture is costing the UK economy £20.2 billion per year, and is causing almost a third of employees to quit their role. That is staggering when work culture has supposedly been pushed up the agenda and become a priority for what we must get right, over recent years.

We explore a number of issues for work culture that companies should be aware of:

  • The need for friendly challenge - positive conflict to innovate, share knowledge and improve outcomes
  • The need for recognition about what employees invest in their work, and their achievements
  • The role of After Action Reviews (AARs)
  • Growth and development; a narrow-minded approach to priorities 
  • Working from strengths and using DISC profiling to increase awareness of ourselves and others
  • Micro-management and the need to develop manager skills and mentoring roles

"68% of people who have worked for a micro-manager experienced a decrease in their morale, and 55% claimed it hurt their productivity. Around 36% of employees change job as a result of micro-management."

"86% of employees admit that the purpose and thrill disappear after their ideas got shot down because 'that's not how we do things'". 

  • The impact of not getting the work culture right; and the need to listen to our gut instinct
  • The ability to create a culture for positive employee experience when remote working 
  • The need to disrupt the status quo and change things that aren't working
  • The need for employers to engage with mental health by providing their employees with the tools to help themselves

More about Will

Global Product Manager of Diabetes Care at EKF Diagnostics, Will Shorter has been involved in product management for over 13 years.

Links to contact Will:

LinkedIn: William Shorter



Further Support:

For support to conduct AARs, lead change, develop your work culture and strengthen the competence and confidence of managers, get in touch. 

For support with DISC profiling, contact Helen Joy


Workplace Culture: 14 Steps - It's Time for Change (

Employee Engagement Guide For Managers - It's Time for Change (

26 Why Employees Quit Statistics That You Should Know (2022) - Soocial

Micromanagement: What Is It? Why Do People Do It? How Can

You Spot It? - Development Academy (

2 Ultimate Reasons Employees Quit Their Jobs And Why It Will

Get Worse (

The Culture Economy Report 2021 | Breathe (

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