When processes fail, chaos follows. In this mini-episode, Bill recounts a high-stakes story from his own leadership journey and a public company's desperate cash-flow crisis.

Bill shares how simple yet powerful fixes—born from collaboration and hard truths—turned the tide. If broken workflows are holding your business back, this episode reveals how to rebuild for resilience and success.

Keep scaling.

Mentioned in this episode:

PhD Research on CEOs

Quick favor: I'm in the middle of my doctoral research, and I need CEOs Here's the question: is there a point where working more hours actually indicates a worse leader? Nobody has measured it. I'm measuring it. If you're a CEO or president with at least ten people in the business and three direct reports, it takes just a few minutes. And Your team answers a few anonymous questions. What you get back is a report comparing how you rate yourself to how your team rates you. That gap is usually the interesting part. ScalingCoach.com/study