When processes fail, chaos follows. In this mini-episode, Bill recounts a high-stakes story from his own leadership journey and a public company's desperate cash-flow crisis.

Bill shares how simple yet powerful fixes—born from collaboration and hard truths—turned the tide. If broken workflows are holding your business back, this episode reveals how to rebuild for resilience and success.

Keep scaling.

Mentioned in this episode:

Busy Is Broken

Have you ever had a week where you're completely slammed but somehow nothing actually moved? Is this one of those weeks? That’s not really a time problem. It's a busyness habit problem. My new book, Busy Is Broken: Do Less, Scale More, is about growing by doing less, not more. Read or listen to a sample chapter, over at busyisbroken.com. That's busyisbroken.com. Also on amazon and other booksellers.