Simon Casson is the President of Operations EMEA for Four Seasons Hotels and Resorts; a luxury chain known for world-class, award winning Customer Experience. Excellent Customer Experience starts inside; with exemplary culture supported by world class leadership. Simon’s stories are warm, personal and packed with the wisdom and experience to embed CREATE CULTURES. He shares how to give your customers and colleagues the care they expect and deserve, to keep them coming back for more.

https://www.linkedin.com/in/simon-casson-44b5b814/

Be Inspired. Be Imaginal. Be more Human.

https://www.katzkiely.com/

CREATE Framework https://www.katzkiely.com/create

Beep : https://wearebeep.com/

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