It has been well established that Patient and Family Advisory councils (PFACs) are an excellent way to capture the patient’s voice and perspective. These councils help health care institutions and providers to hear the voice of the patient, identify the needs of their patient population and bring patient and clinicians views closer together. In this four-part series we hear from leaders in this area and explore the important role of PFACs as hospitals navigate the COVID-19 pandemic. In today's episode Elisa Arespacochaga, AHA vice president of clinical affairs and workforce, sits down with Robyn Begley, AHA senior vice president and chief nursing officer, and Pamela Rudisill, senior vice president and chief nursing officer at Community Health Systems to discuss the value of nursing leadership in PFACs.