“Making sense out of chaos” is something we all want to do better. Today’s guest has discovered the secret sauce. In this episode, she unpacks how coaches and organizational leaders can measure what feels unmeasurable, create genuinely inclusive environments, and build healthier cultures by identifying the invisible programming running beneath the surface of any team or organization. We will explore three interconnected themes: demonstrating coaching ROI through powerful questioning, supporting employees with invisible disabilities through language and environmental design, and debugging the hidden “programs” that drive organizational chaos. This episode is practical, warm, and wisdom-packed—a must-listen for coaches, consultants, and leaders alike. 

Kristy Busija is the CEO and founder of Next Conversation Consulting, a firm specializing in making sense out of chaos for organizations and leaders. She is a certified professional coach (mentored by Meg Rentschler), Forbes contributor, award-winning business owner, and the bestselling co-author of Hidden in Plain Sight: A Practical Guide to Managing Invisible Disabilities in the Workplace. Kristy brings expertise in corporate leadership, talent development, consulting, and neurodiversity-informed coaching. She is also a speaker who creates intentionally inclusive learning environments in her presentations. 

Show Highlights:

• Where we begin in making the invisible, visible: The foundation of measurable ROI starts with asking the right questions.
• Trusting the process through the journey with a client
• Understanding “invisible disabilities” in the workplace
• Examples of Kristy’s expertise in opening a presentation by engaging with the audience and setting the stage for success
• Changing the language around invisible disabilities begins with debugging our invisible programming. (The cost of not providing support is much higher than you think!)
• Helping organizations lean into a coaching culture with the three Ps framework: identify patterns, priorities, and purpose.
• A closer look at Kristy’s work with leaders around shifting perspectives
• Kristy’s key takeaway: “Don’t just coach the person, but think about the whole system.”

Resources:

Connect with Kristy Busija: Website and book, Hidden in Plain Sight: A Practical Guide to Managing Invisible Disabilities in the Workplace.

Schedule an exploratory session with Kristy here.

Connect with Meg:

Explore the STaR Coach Show Mentor Program. We are enrolling NOW for this summer!

Subscribe to the STaR Coach Show YouTube Channel!

Explore over 480 past episodes and other helpful resources at www.STaRcoachshow.com. 

Explore the STaR Coach Community and see what’s available there for you!

Mentioned in this episode:

Mentor Program

If you're working toward your ACC or PCC credential, or if it's time to recertify your ACC mentor, coaching isn't just a requirement on a checklist. It's one of the most transformative investments you can make in yourself and your coaching. I've taught or mentored over 2000 coaches, and I hear the same thing again and again. I came because I had to, and I am so glad that I did. Coaches tell me they walk away with renewed energy, deeper confidence and a community of peers who genuinely support each other. Here's what you need to know right now. Mentor coaching must span a minimum of three months, so the time to start is not when your credential is just about to expire. And if you complete your hours in 2026, you get ahead of the upcoming ICF changes, which means peace of mind along with skill development. My fall cohort is already filling up. Every group is capped at ten. It's small, personal, and powerful. If you've been waiting for the right time, this is it. So head over to Star Coach Show. That’s https://starcoachshow.com/mentor/ to grab your spot or to learn more. I'd love to work with you. Now, let's get into today's show.