Ornella Jacobs is a trailblazing figure in the Black community, showcasing the power of ambition and resilience. Navigating her professional journey in the UK, she became a senior customer success strategist at a global tech company, all while balancing multiple side businesses and freelancing. Jacobs felt isolated as a Black person in the customer success field until she discovered the Success in Black community, which resonated with her experiences and provided essential representation and support. She emphasizes the importance of authenticity in professional spaces, advocating for being valued for one's true self and not merely hired to fulfill diversity quotas.

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CHAPTERS

(00:04:04) Empowering Black Professionals in Customer Success Industry

(00:09:55) Thriving in Customer Success: "Success in Black"

(00:13:27) Representation in Tech

(00:19:21) Jobs and Salaries in Customer Success

(00:32:29) Career Advancement through Personal Vision Mapping

(00:37:06) How DEI Leads To Profitability

(00:41:32) Empowering Black Individuals in the Workplace

(00:48:05) Inspiring Global Accountability for Racial Equality

(00:54:53) Leveraging Personal Branding for Professional Growth

(01:01:22) Authenticity and Audacity for Career Success