You can't be in every branch, every day. So when something goes unresolved, your people fill that silence themselves, and it isn't always with the truth.

Matt Schroeder is President of Truck Equipment, Inc., a heavy-duty parts, repair, and equipment upfitting company with five locations across Wisconsin and Michigan, recently named 2025 Distributor of the Year at Heavy Truck Aftermarket Week.

In this episode, Matt gets candid about a challenge nearly every multi-location CEO faces: getting leaders across branches to actually own communication and development, instead of treating it as a distraction from "real work."

Matt and host Alex D. Tremble dig into what happens when a CEO can't be everywhere: how silence between locations gets filled with assumptions, how unresolved issues turn into stories nobody asked for, and why getting ahead of a conversation matters more than getting it perfect.

You'll learn:

- How to frame leadership development so resistant managers buy in instead of push back

- Why "assess before you fix" prevents CEOs from solving the wrong problem

- How silence between locations quietly becomes someone else's version of the truth

- A simple mental model for separating your expectations from actual facts

- How to build cross-branch collaboration so problems get solved locally, not escalated

This is for you if you're still the one making time to visit branches just to keep the real story straight, or if you suspect your leadership bench is filling in gaps you haven't addressed yet.

Listen now, and take the free Scorecard Diagnostic to find your specific leadership bottleneck: https://gpsleadership.org/scorecard/