"How do I build a clientele for a new team member when they're also doing reception?"

This is a listener Q&A episode, with three of your questions on the table: new staff, rebooking and team meetings.

In this episode I'm sharing how to structure a role that mixes reception and client work so nobody ends up resentful, how to market a new team member so their column actually fills, the exact wording my team uses when clients want to "go home and check their roster" before rebooking, and how I plan my weekly team meetings and one-on-one catch-ups.

Mentioned in this episode: Episode 203, hiring front of house and a salon manager https://player.captivate.fm/episode/5d97d0e7-e281-4cf8-8831-76dac2de31cf

• Listener Q&A kickoff, and the three questions on the table this week [00:00].
• Why a new team member can't build a clientele while covering reception with no structure [00:54].
• How I block out reception time with set tasks, so nothing gets left to a panic at close [02:37].
• Marketing your new team member flat out, from intro posts and stories to offers for existing clients [05:51].
• Why a full column takes nine to 12 months, and the retention rates that would actually worry me [09:23].
• The rebooking conversation I use when clients want to check their roster and book online later [13:00].
• Using FOMO to manage expectations, and why your team should rebook from a place of help [15:10].
• How I plan my weekly team meetings, from the running note on my phone to the monthly team goal [19:33].
• What I cover in my one-on-one coffee catch-ups, and wrap up [22:26].

....

Lauren on Instagram: https://www.instagram.com/laurenlappin_

The Salon Goals Podcast: https://www.instagram.com/salongoals_podcast

Questions? Email me: [email protected]