GenTog is an intergenerational day care that stands for Generations Together, with kids on one side, and grandparents on the other. They bring them together during the day to do crafts or music together. When the kids go outside to play, the grandparents sit at tables and drink coffee outside with them. It was reported to me that my daughter would hang out at the fence and wave and smile them.

This is part 2 of my conversation with Joan San Nicolas, who, along with her mentor and GenTog founder Murt, focus on doing the right things at GenTog. 

Listening to Joan makes management seem simple. I know it's not. There were so many little golden nuggets, and they are almost hidden. Just her natural way of being with staff and clients, most of it centered around knowing what makes each person unique.

This is really what management is about and what excellent management looks like. It's setting expectations, pulling together as a team, and knowing what the strategy is.