797: Struggling With Finding Team Members? Discover the Long-Term Solution Dentists Can't Afford to Ignore – Alan Twigg

You tell future patients why they should choose your practice. But how about future team members? Do you offer more than benefits and a paycheck? If not, don't miss this episode! Kirk Behrendt brings in Alan Twigg, co-owner of Bent Ericksen & Associates, to help you develop your unique employment proposition so you can keep your greatest team members. Put a stop to preventable turnover! To learn the long-term solution for employee retention, listen to Episode 797 of The Best Practices Show!

Learn More About Alan:

• Learn more about Bent Ericksen & Associates: https://bentericksen.com

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 797: https://www.youtube.com/@actdental/videos
• Watch Episode 777: Why Objections are a Gift with Miranda Beeson: https://www.youtube.com/watch?v=wJ6a_rRoNTA
• Read The 5 Languages of Appreciation in the Workplace by Dr. Gary Chapman & Dr. Paul White: https://www.appreciationatwork.com/5-languages-appreciation-workplace-improve-employee-engagement

Main Takeaways:

• Put in effort from the very beginning.
• Know your unique employment propositions.
• Invest heavily in onboarding. It is critical for retention.
• Turnover is preventable. Offer more than wages and benefits.
• Always stay up to date with the changing state and federal rules.
• Document everything. Your problems will be $200 instead of $50,000.
• Practice empathy and emotional intelligence. No employee just “gets it”.

Snippets:

0:00 Introduction.

1:21 About Bent Ericksen and Alan’s background.

3:33 Why this is an important topic.

8:16 Stay up to date with state and federal rules.

12:03 Why it’s critical to document everything.

16:08 Over 50% of the onboarding process determines retention.

21:46 Culture, defined.

23:47 HR compliance, explained.

26:03 Final thoughts.

28:53 More about Bent Ericksen.

Alan Twigg Bio:

Alan Twigg is the co-owner of Bent Ericksen & Associates. For over 10 years, he has guided thousands of clients and consultants through the ever-changing world of HR and employment compliance. He is a speaker, consultant, and author who is passionate about bringing education and peace-of-mind to such a confusing topic.

As a strong proponent of symbiotic employer-employee relations, Alan is passionate about teamwork and positive work cultures, with an emphasis on long-term personnel retention and employment compliance, where his solutions-oriented outlook excels.