Roughly 70% of organizational change initiatives fail, and it is rarely the strategy that breaks. Dr. Richard Carson says the real problem is usually that people inside the organization were never brought along.
A change management consultant and creator of the People Sustained Organizational Change Management model, Richard walks Sana through why leaders who do not listen sink their own initiatives, and what actually holds change together once the pressure is off.
About the Guest:
Dr. Richard Carson is CEO of Carson & Associates and an Amazon best selling author of The Book of Change. He is the creator of the People Sustained Organizational Change Management model, built from doctoral research at a tier one research university.
Key Takeaways:
- Most change initiatives fail because leadership does not truly listen.
- A bottom-up process builds buy-in a top-down mandate never will.
- Sometimes the biggest obstacle to change is the leader or the board itself.
- Change works in three phases, initiation, diagnosis, and maintenance, and maintenance is where most efforts fail.
- Continuous improvement has to become part of the culture, not a one-time project.
Connect With the Guest:
Website: https://www.bookofchange.com
LinkedIn: https://www.linkedin.com/in/richard-h-carson-mpa-7030b213/
Personal site: https://www.richcarson.org
Book: The Book of Change (free PDF available on bookofchange.com)
Episode Chapters:
[05:15] Welcome back and guest introduction
[07:02] The 70% statistic: why change initiatives really fail
[11:41] Building bottom-up buy-in through work groups
[15:10] AI as today's Black Swan for organizations
[21:02] Can cultural empowerment survive resistant, entrenched cultures
[25:35] Inside the three phase, ten step PSOCM model
[32:07] When the leader is the actual problem
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