In this episode of the Pharmacy Edge podcast, host Matt Hodgson speaks with Marco Casagrande, a leader in the independent pharmacy industry with over two decades of experience. Marco revisits strategies for cultivating a sales mindset and building customer relationships, discussing how these have evolved in today's dynamic pharmacy landscape. Key topics include navigating economic pressures, the impact of regulatory changes in Alberta, trends in pharmacy ownership and partnerships, the importance of technological adoption, and strategies for improving patient relationships. Marco also emphasizes the importance of involvement in provincial associations and leveraging professional partnerships.

00:00 Introduction and Welcome Back

01:55 Changes in the Pharmacy Landscape

02:49 Economic Pressures and Ownership Trends

05:11 Partnership Models and Staffing Challenges

10:47 Leveraging Technology and Relationships

15:32 Sales Mindset and Differentiation

29:22 Coaching and Talent Management

32:08 Emerging Trends and Conclusion

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LinkedIn: Matt Hodgson | LinkedIn

Connect with Marco Casagrande:

LinkedIn: Marco Casagrande | LinkedIn

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