In this SaaS Fuel™ Founder Episode this week, Jeff sits down with Dan Fernandez, co-founder of various SaaS platforms, such as SoStocked.com and Tomoson.com. With more than 15 years of hands-on experience in overseeing and collaborating with coding teams located abroad, he possesses exceptional skills in effectively communicating task requirements and deadlines, resulting in remarkable outcomes.
Dan highlighted the significance of prioritizing customer service and its potential to significantly impact a business's trajectory. He also delved into the role of artificial intelligence (AI) in enhancing the customer experience and enabling businesses to scale. However, above all else, Dan underscored the immense value of passion and perseverance in the realm of entrepreneurship and how they serve as catalysts for achieving success.
[00:01:05] - The Importance of Execution
[00:04:04] - Success Story of Shopify
[00:11:45] - The importance of having a three-legged stool approach to business, with the marketer, operator, and industry expert working together.
[00:17:56] - SaaS Pathway, a program designed to help individuals turn their SaaS business ideas into tangible goods and execute them.
[00:20:00] - The benefits of using no code/low code applications to build software quickly and efficiently, allowing for faster iteration and validation.
[00:23:19] - The value of having a consultant to help entrepreneurs navigate the decision-making process and keep the ball rolling.
[00:30:24]- The impact of AI on technology and how it is changing the role of founders in the development process.
[00:33:01] - AI in data summarization and email summarization, and how it can accelerate humans without replacing them.
[00:41:31] How to prevent copycats in the SaaS industry by focusing on brand differentiation, product-market fit, and customer service.
[00:45:02] - Workarounds and anticipating the next steps for customers when they encounter problems, as part of a strong customer service strategy.
[00:47:34] - Ritz-Carlton Mentality for Customer Service
"Just being able to talk to somebody that's gone through it has is insanely valuable and it was for me whenever I would get stuck like when we were raising money I'd never raised money before and we were in a group of people that had done that before and I was able to bounce ideas off and granted I paid for that consultation but paid dividends in the end because we exited because we raised money and we went through the process and it was the right time." - 00:26:38 Dan Fernandez
“The combination of those three things is really where I found and was able to get rocket fuel." - 00:13:44 Dan Fernandez
"I am scared less and I get it. I've been there and I've had that happen where a big company has acquired or a partner or a big round of funding and that press release hits you like a truck." - 00:01:05 Jeff Mains
"Nothing drives me crazier than when I contact customer support and they have some canned response that then I have to reply saying I know that I already read that article." - 00:43:43 Dan Fernandez
Dan Fernandez (Linkedin): https://www.linkedin.com/in/webbizdan
SaaS Pathway: https://saaspathway.com/
Tomoson: https://www.tomoson.com/
SoStocked: https://www.sostocked.com/
SaaS Pathway: https://saaspathway.com/
Tomoson: https://www.tomoson.com/
SoStocked: https://www.sostocked.com/
Amazon: https://www.amazon.com/
eBay: https://www.ebay.com/
Ritz-Carlton: https://www.ritzcarlton.com/
ChatGPT: https://chat.openai.com/
Laravel: https://laravel.com/
If outstanding execution is your jam, check out today’s sponsor the book Small Fish Big Pond: Building a World-Class Business That Swims Circles Around Competitors. Why do some SaaS companies achieve explosive growth while others sink into the depths? Why do some solutions inspire fierce brand loyalty while others are interchangeable? What can we SaaS leaders learn from fish? Small Fish Big Pond delivers powerful marketing and leadership lessons guaranteed to enhance your marketing message, wrap value around clients, and guide their buying journey to conclude that your company is the only solution for them. It includes step-step frameworks and time-tested growth principles to attract ideal clients, convert them, and transform them into your brand ambassadors. Pick up the print, ebook, or audio today at smallfishbigpond.com or your favorite book source.
Small Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel’
Champion Leadership Group – https://championleadership.com/
Website - https://championleadership.com/
Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/
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