Leading commercial organisations today are finding ways to embed digital ways of thinking throughout the business: with faster and more agile delivery of services and experiences that customers love, joined up content, marketing and innovation, smart use of data and analytics in decision making, and core technology that enables faster and cheaper operations. They see digital as a core internal capability. What are commercial organisations doing differently which has enabled them to secure the digital dividend? How might a social housing organisation’s culture and leadership need to adapt? And is traditional procurement an obstacle to securing the digital dividend? In this episode, we’ll explore what a digital-first HA of the future could look like and how you journey towards it.