This episode is available in audio format on our Let's Talk Loyalty podcast and in video format on www.Loyalty.TV.

Welcome to the first episode of 2026 on Let’s Talk Loyalty & Loyalty TV! We’re starting the year by exploring how Cashpoints is transforming loyalty programs with instant rewards that drive engagement and growth.

Ian Sutcliffe, co-creator of Cashpoints, shares the journey of building a real-time, multi-partner loyalty ecosystem from the ground up—covering instant point issuance, flexible redemption, partner-first technology, and the smart use of physical and digital touchpoints.

Discover why real-time rewards are the future of loyalty, how they create moments of delight for customers, and what brands can do to innovate in 2026. A perfect episode to start your year with actionable insights and inspiration for the loyalty space!

Hosted by Carly Neubauer

Show Notes:

1) Ian Sutcliffe

2)Cashpoints

3) Book recommendation: Grit by Angela Duckworth

4) #141: Loyalty Excellence and Innovation with AA Smartfuel New Zealand