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This week, we revisit our conversation with Kim Hardaker Former Vice President of Loyalty & Partnership from Etihad Guest, now VP of Loyalty & Sustainability at Riyadh Air.

Kim shares how Etihad Guest — with 7M+ members worldwide — evolved through unprecedented disruption, including the launch of its standout "World of Thoughtfulness" campaign.

Show Notes:

1)Kim Hardaker

2)Etihad Guest

3) #48: Etihad Guest - Loyalty Insights from Etihad Airways